#1013 I’m sorry

Yesterday I learned that one of my recent blogs offended some of my colleagues.  I truly did not mean for it to demoralize anyone or to minimize the efforts they put into a new operation.  I support the change and the intent behind it; I was using just the implementation process as an example and should have chosen a different illustration.  I sincerely do apologize.

The prayer at the beginning of the meeting where I heard about this was about taking risks.  As the blogging guru Seth Godin writes, it takes a lot of risk to put your writing (i.e.: yourself) out there in the world.  I have written 1000+ of these “dots” over the course of almost three years, and there are many nights when it would be easier to say nothing.  But I’ve heard many examples of how people have learned from thoughts that I have shared, and hope that the good outweighs the bad.

I write because I learn from it too. I learned in this case — to be more attuned to how things can be perceived and to be more sensitive to the examples I use to illustrate my messages.  It’s a peril of one-way communication; hard to know the writer’s intent or receiver’s interpretation.

So, again, to all my colleagues working hard to make changes, please trust that my observations as an author won’t impede my support of the implementation.  Sorry if the two seemed intertwined.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com



#1012 incremental

When we are around something every day, we don’t notice the small changes.  But those who step in and see something after a gap of time tend to see the change more easily.

An example of this happened recently with my friend’s puppy.  I met her on January 31 when she was about this size:













I received a new photo about a month later.  I was immediately struck by the difference but my friend hadn’t really noticed how much she had grown until I pointed it out.











What can you do to become more aware of changes in your world?  Can you record benchmarks so you can review progress over time?  How do you build reflection into your routine to allow you to view changes in perspective?  

I think it is especially important to document the start of any new project (i.e.: raising a puppy, a home remodel, a new job, a weight loss plan) so you can later see the changes that will occur invisibly to you over time.

— beth triplett
leadershipdots.blogspot.com

@leadershipdots
leadershipdots@gmail.com




#1011 inflate

I think that an employee’s confidence at work is somewhat like a balloon.


It is the supervisor’s job to continually help inflate the balloon or it will wither.  Adding compliments, coaching moments, or even just noticing the employee/their work is like adding air into the balloon.

If the supervisor makes a negative comment about the employee/their work, it acts like a pin prick into the balloon.  It only takes a tiny pin hole of doubt for the employee to second guess and have their confidence start to leak way.

If an employee gets too much air (ie: cocky) the balloon will burst, but more latex withers out than pops.  The same is true in the work world.

Pay attention to how you are helping inflate your employee’s confidence instead of deflating it.  It takes a lot of air continuously put in to compensate for even a pin hole of letting it out.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

#1010 sunny side up

When life gives you an unpleasant situation, you have two ways to deal with it:  embrace it or let the situation cast a cloud upon you.  When it comes to winter, I fall into the latter camp.  Try as I might, there is just nothing about the cold weather and snow that appeals to me.

Fortunately, others do not share my sentiment.  One family in town provided enjoyment for many by sculpting a giant Olaf snowman in their front yard.  It was one of the few bright spots in an otherwise gloomy season.

What can you do to make the best of things?  Is there something that can only be done during extenuating circumstances (e.g.: a foot of snow) that can’t be done otherwise?  Can you come together and actually enjoy things that others disdain?  How could you leverage a seasonal phenomenon to your advantage?

Do you want to build a snowman?” asks the Frozen song.  No, but I’m glad this family did!

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com



#1009 empty

I wonder how “they” came up with the formula to determine the number of handicapped parking spaces that are required in a lot.  In my able-bodied experience, it seems to be a bit excessive.

I recently was trying to park and the front half of the lot was full, except for the aisle of reserved spaces.  That was empty.  

I am in full support of designated spots for those who need them.  This, of course, would include handicapped people, but it seems that there are more spots than are utilized.  In other words, I never see the spots full.

Instead of changing the formula, can’t we expand the use of the reserved spots?  We could allow expectant mothers to have a permit, and it could be valid for several months beyond birth to allow parents with a baby in tow to park close to the entrance.  Those who have difficulty walking or navigating in/out of vehicles could get a pass.  A doctor could give a one-day pass to an ill patient who needs to run into to the pharmacy, and so on…

There are many things in life that follow the “use ’em or lose ’em” philosophy.  I think the handicapped parking formula should be one of them.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


#1008 abundance

I recently watched a speech on “Transforming Education” by Will Richardson.  He spoke of how drastically the entire learning environment has been impacted by the abundance of technology and cited these examples:

> 5 billion app downloads
> 2.5 billion people
> 2 trillion webpages
> 5 years of YouTube video per minute
> 1 billion photos uploaded each day in 2014 (estimated)
> 5 years of all IP video per second
> 100,000 Tweets per minute
> 12 billion Internet connected devices by 2015 (remember: for 2.5 billion people)

Because of this, he believes that schools need to become “different, not better” because better does not acknowledge the monumental shift in the way children access and process information.

He makes compelling argument in his 20 minutes, and no matter your field, I would encourage you to face his sobering perspective at: http://youtu.be/7TZfWqao6uA

How is your organization acknowledging the seismic shift and the instantaneous availability of vast sums of knowledge?  What are you personally doing to capitalize on the multitude of ways to connect and learn from strangers?  Are you creating a presence in this new reality?

The content in digits and bytes can quickly become overwhelming.  Spend some time thinking about how you, and how you can help others, make meaning out of the abundance.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


Thanks to Mike for sharing.

#1007 the whole

It seems to be difficult for people to make a comprehensive assessment of experiences.  Instead of looking at the totality of the encounters, people make judgments and base opinions disproportionately on the most recent events.

Examples:
> If a supervisor is doing an appraisal and a recent act was negative, it is likely to color the entire evaluation rather than being taken in balance for the performance throughout the year.

> If a long time employee leaves, the legacy that remains is based upon their final period rather than the full term of their employment.

> As someone assesses qualitative measures, they tend to look at only the most recent and make judgments against that — the “what-have-you-done-for-me-lately” mentality — rather than putting the current term in perspective with the whole.

The behavior and actions at the end stay in our consciousness far longer than the assessment of the full experience.

If you believe this to be true, think about what you can do to compensate for it. Can you record things in such a way to allow you to have a more comprehensive picture?  Do you intentionally force yourself to pull back and have a larger view before drawing conclusions?   Can you consciously reflect on the beginning of the experience and learn from that?

Most Hall of Fame inductions look at players’ records over their entire career.  It’s a good model for others to follow.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com



#1006 above and beyond

I am a big Downton Abbey fan, admittedly hooked on the TV drama.  And because I don’t have live television, I need to watch it at a friend’s house on Sunday nights or wait until later in the week to stream it at home.  I have opted to do the former every Sunday for the 9-episode season.

Last Sunday was the season finale, thus it was also the end of my regular Sunday social visits.  While sad to see both end, it was a night I looked forward to with anticipation.

When I arrived at my friend’s house, I was greeted at the door by “an usher” who asked for my tickets.  The lights were off and the “aisle” was lined with (flash)lights.  There was a reserved seat sign where I usually sit.  Signs were posted: “Please turn off cell phones” and “Addicted Downton Abbey Fans Only.”  Popcorn was served in special bins.  And a tray of theatre candy was spread out with choices for 10 cents each.

What a creative way to make a special evening actually feel and be special.  More care and time than money went into setting the ambiance, and it added an excitement to the air.  It wasn’t high tea, but I think even the Dowager Countess would be proud.

I have friends in student activities whose motto is “make an event an event.”  Take their advice and add some special touches to make your next event memorable.  It is good advice for anyone planning a social gathering — even if it is TV night at home.  

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

#1005 celebrate

One subtle trend that I have noticed is the growing emphasis that marketers and retailers are giving to holidays.  

It used to be that just Christmas was featured in stores.  A few years ago, Halloween and Easter started gaining shelf space.  

Now there are specialized products for about every holiday imaginable:  St. Patrick’s Day versions of Lucky Charms, special Oreos for each season, “Horray for Mom” ready to bake cookies for Mother’s Day, chocolate chips color coordinated for each season, M&Ms for each holiday — the list goes on and on in the food aisles alone, to say nothing of the proliferation of decorations, dishware and table settings, and holiday-themed jewelry.

I live in a part of the country where there are four distinct seasons.  I wonder if they sell “Spring Velvet” cake mix in places where the weather is like spring all year?  Do they have “Winter Oreos” in California?

Something must be working for the manufacturers to go through the trouble and expense of creating products with a shorter lifespan.  Is there something you can do to take advantage of the holiday craze as well?  

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com




#1004 invest wisely

I was invited by my internet company to upgrade my speed “FREE” for 12 months.  I just have to call them and they will do whatever they do to make my connection faster.  How nice.

Only it really isn’t nice; it’s a ploy to get me hooked on “faster” so I pay a premium for it next year and every year after that.  

I took a pass on their “gift”, and some may wonder why didn’t I just enjoy the year for free. My answer: because my time is not free.  The time it takes to wait in their interminable queue first to sign up, and then later to revert to the original, is not free.  It’s actually more valuable to me than money.

Many people dismiss the cost of time.  We are getting a new credit card system at work and everyone had to attend an hour-long training to learn how to use the system to code our charges.  The meeting I attended had 35 administrators in it, and was one of three meetings offered.  I wonder if we calculated the cost of that time into the analysis of benefits.

It is not free when there is time invested in something.  You wouldn’t throw away money.  Take the same care with how you spend your time.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com