I often draw a line down the page in my notebook that allows me to create two sections upon which to take notes. In the right column (approximately two-thirds of the page), I take traditional notes about the content of the workshop or meeting that I am attending. But in the left column, I make notes about the process of what is occurring. For example, if it is a training program, I may make notes about exercises to use in the future or training techniques that were utilized; at a meeting, I may note related ideas that the content sparks such as following up with someone about a comment they made or a dot idea that the discussion inspired.
This note-taking method has served me especially well at times when my mind is not stimulated by the content at hand. It causes me to pay more attention and to push myself to consider other implications about what I am hearing – even if that means theorizing about why the gathering is not going well.
I think this method can also be applied to the interview and hiring process. The traditional job description will outline things for the “right side” of the page – whether or not the candidate has the skills to accomplish the basic responsibilities. But a truly great employee needs to contribute on the “left side” of the page as well – providing unexpected insights, making connections and showing a fit with the culture of the institution. The two-column method can heighten your listening and make you more aware of whether the candidate does or does not possess the intangible traits that will distinguish them as an employee.
The next time you find yourself in a situation where you are taking notes, push yourself to do more than write down an abbreviated transcript of what is spoken. Use your second column to critically reflect and make meaning of the time you are spending in the session.
The electricity was working just fine and no one knew there was an issue – until the homeowner went to install a new ceiling fan. That action, which should be a simple one, involved opening up an electrical box and finding a quagmire. The wires were every which way and even an electrician couldn’t easily make sense of it.
Staring at the tangle of wires, it was difficult to assess what had been done in the past – thereby making it challenging to know how to move forward in the future.
While the specifics revolve around electricity and a fan, I think the general principle applies to many situations in an organization. No one notices that the accounting practices are shady – until there is an audit. Leaders don’t sense that morale is declining – until the mass exodus begins. Organizations let their policies entropy – until there is a harassment claim or lawsuit.
It’s nice when the infrastructure is humming along without intervention but make it part of your routine to keep current with the equivalent of your electrical wiring. Don’t wait until it hits the proverbial fan to peek inside the box.
My sister purchased several packages of meat at the co-op and joked with the clerk that she was almost leaving her whole paycheck at the butcher counter. He subsequently handed her an additional package of four brats – with a special sticker indicating that she would receive them for free.
“It’s our Surprise and Delight Program,” the butcher said.
Surprise and delight it did! The brats were priced at $11.64 and it was a treat to receive them without cost.
Handing over a valuable package of meat may not fit within your organization’s service or budget range, but what can you do that emulates that concept? Whether through a formal program, by empowering your staff to initiate it when warranted or just through an occasional burst of serendipity, surprise and delight is a worthy aim for every provider.
Why is it acceptable for car dealerships to place their logo on your car?
I think that cars are the only items that are clearly marked where they are purchased. I can’t imagine buying a television and having a big Best Buy sticker slapped on it, wearing a coat that has a Nordstrom or TJ Maxx patch on the sleeve or having the cornerstone of my house clearly show “built by Lansing Construction.”
Yet, everywhere you look, cars are emblazoned with the conspicuous logo of the dealership. Most people would not place a temporary bumper sticker on their vehicle, but they allow these advertisements to be mounted without a second thought.
The practice is so prevalent that most people don’t even notice them, but once you start paying attention you will see not only the logos but the appalling way they are applied. It gives a whole new meaning to sticker shock.
If only life operated like a bird feeder – where all you have to do is put goodness out there and others will flock to it.
I filled the container with seed and within minutes several birds were enjoying their bounty. No advertising, no social media, no signs – I provided, and they came.
But in most matters, just putting something out there is not enough. I can write daily leadership dots, but if I don’t encourage subscribers no one will read them. Companies can have a great product, but without effective marketing, it will not sell. People can have important new ideas, but they require more than an announcement to champion them into reality.
Don’t get seduced into thinking that success will come as easily as the birds do. It requires much more on your part to feed creativity than it does to attract the sparrows.
For the past several weeks, leadership dots have been generated by perspectives that I gleaned while traveling to New York City. I filtered my experiences through my own lens and tried to relate them to something that would be of value to my readers, but I wonder what would have stood out from the trip if my travel companions were blog writers. What did they see that I didn’t? How did they make connections that I failed to make?
It reminds me of the artist statement from the 9-11 Museum’s “blue wall” display (see dot 2222). Artist Spencer Finch wrote that the wall of 2,983 blue squares centered on the idea of memory. “What one person perceives as blue might not be the same as what another person sees. Yet, our memories, just like our perception of color, share a common reference.”
Travel – like all new experiences – helps to give context and perspective to that which you may not otherwise see. You don’t know what you don’t know until you see something contrasted with what you have taken for granted: living in a community where everyone speaks English vs. being immersed in the multi-lingual world of NYC, the presumed prevalence of cash until you find yourself in an almost cash-free city, the grandeur of a Broadway show compared to what seemed like a really good community theatre and the pervasiveness of video instead of your customary reliance on print advertising.
Vacation eyes let you see yourself and your environment in ways that staying in your routine cannot. Even if you aren’t able to venture to New York City or an exotic destination, broaden your perspective by getting out of your normal world so you can see what is behind the mirror, not just in front of it.
Times Square is not only a venue to advertise products, it is also used as a forum for social activism. One vendor utilized an ice cream cart to highlight the discrepancies in the cost of products marketed to men and women consumers. It’s a visual display of the so-called “pink tax” whereby female-oriented products are charged an average of 7% more than those targeted toward males.
Key perpetrators of this unjustified variance are clothing manufacturers, dry cleaners, vehicle repair shops and self-care products. There are dozens of studies and examples where the same product in a male-oriented package costs more than one aimed at females, where dry cleaning a shirt costs half as much for men as it does for women and where a haircut, even on short hair, is significantly more expensive for the ladies.
Several municipalities and the state of California have passed legislation outlawing the practice, but it is still prevalent across the globe. In the United States, it is estimated that women pay $1300/year more for comparable products due to this unjustified markup!
Pink.tax recently ran commercials on Hulu and the increased focus on equity and feminism has brought new attention to this long-standing issue. Retailers and service providers have been charging additional for years because they can. Many people are unaware of the unbalanced pricing practices, so outlets like the ice cream vendor help to bring the problem into the forefront.
If you owned an ice cream truck parked in Times Square, what issue would you choose to highlight? Is there a way you can do so in your own way in your own community? The more ways we communicate knowledge to others, the more likely progress will be made.
I have written before about the growing number of businesses that are offering pick-up services and special drive-up spots for customers to acquire their online orders at the store. In New York City, Target is taking this a step further and offering home delivery.
Signs proclaiming “Buy a cartful and we’ll deliver it” are plastered all over the subway stations – appropriate marketing for the consumers who don’t want to schlep bundles of paper towels or heavy laundry detergent on the A-Train.
I suspect that Amazon’s door-to-door delivery is taking a bite out of Target’s market. Especially in inclement weather, who wants to drag “a cartful” even to your car, let alone via subway or bus.
But at what cost is all this convenience?
Goods and services are delivered to your door. More people are working remotely. Many have opted for streaming services instead of movies. You can even visit the doctor via the web.
Organizations must provide new levels of value just to get people to leave their homes. In an era where civility is being tested, perhaps it is because we have fewer and fewer face-to-face encounters. On any given day we could see the UPS or Target delivery person more than our neighbors or even coworkers.
At least while the sun is shining, leave your house to soak it in. Chat with people along your path. Buy your shampoo in a brick and mortar store. Let your face see other faces that aren’t in delivery uniforms or on a screen.
If you are in charge of security at a place like LaGuardia airport, it would be difficult to have enough cameras to cover all areas of the facility. Those in New York have addressed this issue through the implementation of a mobile camera – a robot that roams throughout the baggage claim areas and concourses presumably documenting all that it sees. Think of it as a NannyCam for the airport; it can watch what goes on even when the owner is not there.
This was the first robotic camera that I have encountered but I imagine that they will become more popular at large venues and events. It would be especially effective as a security member in temporary situations: festivals, parades, concerts, etc. The cost of fixed cameras may be prohibitive, but the robot could do the trick.
Everything in your organization does not need to be permanent. How can you adapt the principles of the security robot to infuse some technology or temporary support to meet your needs? Instead of Big Brother watching you, your eyes could come from the robotic Little Brother instead.