leadership dot #3029: matchmaker

We all have been in a situation where we needed “a guy” (or gal) – someone with understanding and expertise about the problem we’re facing. It may be that you needed a referral for a plumber, a jeweler or a person to help you with a home repair, but in the end, what you want is someone you can trust to tell you about a subject about which you know little.

And if that subject is selling a bowling alley, Rusty is your guy. Rusty serves as a “volunteer bowling consultant” – acting as the middleman between small alleys in the Midwest. Just hearing about someone with such passion makes me smile. He relies on the knowledge he amassed in his career as an alley owner to connect other owners with people who are selling equipment or need parts for their aging machines. He freely shares his expertise, acting as more of a matchmaker than an entrepreneur.

My friend recently was connected with Rusty as her family prepared to sell the alley her father owned. When the buyer planned to convert the building to another use, Rusty guided her to know what was valuable (the oilers!) and what was not (pins, balls and shoes). He easily pointed them in the direction of the best auction site and gave the family estimates on what pieces were worth. All gratis, because of his love of the game and his desire to keep bowling alive in the small communities.

Where can you serve as a “volunteer consultant”? Rusty has the corner on bowling alley equipment but surely you have invaluable knowledge about something: how to quilt, what tactics to use on eBay, how to train a puppy, where to find a CSA farm share program or another of a trillion niches that exist. Be like Rusty and freely serve as that middleman to connect others with what they need to know about what you love.

Thanks, Amy!

A bowling lane oiler

leadership dot #3028: flexibility

There has been much written about the importance of developing habits that you tend to daily but I think that oftentimes puts unnecessary pressure on people. Jerry Seinfeld is known for his calendar where he placed a big “X” if he wrote a joke that day, but did it really need to be so rigid?

Especially in these unusual times, providing yourself with some grace and flexibility may do more to help you actually achieve your goals. For example:

  • Set your goal to reach out to 10 customers/week instead of holding yourself accountable to two per day.
  • Instead of saying you’ll read every night, make it your goal to read two books/month.
  • Rather than committing write a daily dot, I pledge to publish one, allowing me the flexibility to write in advance.
  • Pledge to walk 70,000 steps each week instead of feeling bad if you don’t get in your 10,000 each day.

By building in some flexibility into your goal-setting, you’ll have the opportunity to achieve your end result without the guilt of straying from your linear schedule. In the end, it’s the accomplishment, not the tracking that matters. Take realism into account and give yourself the latitude to stay focused on the big picture, even when life intervenes.


leadership dot #3027: invent

What do turkey feathers, highway drainage pipes, a newspaper for antique collectors and zipper stops have in common? They seem like lowly items that could pass through the world unnoticed, but each of these products made their founders so much money that they could literally give millions of dollars away.

  • Edward Warren had the insight to substitute turkey feathers into corsets, providing strength yet flexibility, and his success in the garment world provided him with the resources to gift 1,952 acres for Warren Dunes State Park, including three miles of pristine beach along the shores of Lake Michigan that now benefit over a million visitors each year.
  • Joe Chlapaty has already donated over $80 million to his alma mater, a sliver of wealth earned from Advanced Drainage Systems, his company that makes the unglamorous yet in-demand plastic corrugated pipe that lines highways and drainage ditches across the country.
  • The Antique Trader, a newspaper (in the pre-internet era) for antique collectors, became so popular that it allowed founder Edward Babka to donate $60 million to his hometown university in addition to the other projects he had already funded on campus and throughout the city.
  • Irwin Zahn created a machine that allowed blue jean manufacturers to crimp brass around the bottoms of zippers, and his handy zipper stop helped fund assets in excess of $23 million for the Moxie Foundation before it began to sunset.

When we think of inventors, often the famous come to mind. Elon Musk, Bill Gates, Mark Zuckerberg, or Steve Jobs. All are worthy of their praise and attention but few of us will achieve that legendary status. Instead, strive to be like Warren, Chlapaty, Babka or Zahn – and be someone who sees a need for the ordinary and functional – and fills it in a way that improves not just the process, but hopefully creates a legacy to leave behind as well.


leadership dot #3026: adapt

If only everyone would adapt as quickly as manufacturers to the pandemic! If you walk in any store or scroll through your social media feed, you’ll find a host of products targeted at new needs. There are “Hygiene Hands” and “Germ Keys” to allow you to be touchless, a full fashion assortment of masks, screen backgrounds to set up a home studio, UVC light and sanitizers in every size. Companies have jumped on the bandwagon to promote branded masks and virtual backgrounds – things that would have been laughed at in January but are now in hot demand.

Retailers have rearranged their space to provide a full selection of pandemic-related products in the front of their store or an aisle of masks along with the school supplies. They are capitalizing on new demand and leveraging their ability to meet it.

And what about your organization? Have you introduced new offerings in light of all the changes 2020 has brought? Have you shifted how you feature things, maybe resurrecting that previous resource that suddenly has new relevance? Or created new training for staff that focuses on wellness or physical safety instead of traditional professional development?

It’s time to reevaluate your branding and your services to see if some rearranging might be warranted to meet the needs of today.

leadership dot #3025: sea and sky

How’s this for a bucket list: walk in space and reach the deepest point in the ocean? Most people would never achieve either but Kathy Sullivan has completed both. She was the first woman to walk in space (in 1984) and this summer was part of an expedition that reached the Challenger Deep, nearly 7 miles below the surface.

Kathy Sullivan was trained as a geologist, became an astronaut, eventually was appointed as the Administrator for the National Oceanic Atmospheric Administration (NOAA). When the current administration ended her tenure*, what’s an ex-astronaut to do except get involved with exploring the underside of the Earth instead of the skies above it.

Unlike Kathy, most of us don’t think big enough. Take a moment this weekend to think about your bucket list. Maybe space and the ocean depths are out of your league, but surely you can stretch more than going on a trip or becoming your ideal weight. It’s never too late to expand your world.

*read more about this in Michael Lewis’ The Fifth Risk

leadership dot #3024: over there

If you have to deliver bad news, follow this advice shared with my sister long ago: create a visual with the undesirable message and direct your participants’ attention to it as you present. The goal is to have their memory of the unpleasantness associated with something other than you!

The visual doesn’t have to be fancy or formal: it can be budget figures written on a whiteboard, a new structure drawn out on a flip chart or a PowerPoint slide that outlines the changes – anything that focuses the attention “over there” instead of on you personally. It’s a small thing but over time you don’t want the image of your face popping into your team’s head when remembering bad news.

Separate the message from you personally by diverting their attention to “there.”

leadership dot #3023: green eggs

In Dr. Seuss’s Green Eggs and Ham, the main character protests over and over that he does not like green eggs and ham – until he tries them. I feel a bit like that about remote presenting.

While there is still nothing that compares to the value of face-to-face, I’ve come to see the benefits that can accrue from synchronous instruction. Video conferencing platforms allow for multiple ways to input – verbally, written via chat, or more privately through breakout sessions – and have elicited feedback from those who may have remained silent in a large group setting. I’ve benefitted from the opportunity to do show and tell, bring in guest speakers from out of state, and to meet some of the family members and pets. Each time I present, I’m learning how to add a new feature or try a new technique – providing me with professional development in the process.

It helps that both the participants and I are becoming more equipped and comfortable with the technology that is used. It doesn’t seem so foreign anymore and we’re able to spend more time on the content than the process of accessing it. Being remote has even allowed for greater follow-up options and individual consultations that may not have been possible with pre-COVID travel schedules.

While white eggs are still preferable to the metaphorical green ones, my earlier hesitations were overblown. Is there a similar situation that you’re facing where you keep putting off something that you have not even tried? Are you avoiding the “green eggs” on principle, without having proven reasons for your dislike? Maybe it’s time to try a helping. You may be pleasantly surprised.

Deviled eggs with avocado and spinach on festive Easter table, close up, selective focus


leadership dot #3022: person

If you watched the early days of Grey’s Anatomy, you’ll know that Meredith and Christina always referred to each other as “their person.” They were the Plus One who provided a support system that ensured they weren’t going through life alone.

In the coaching work that I do, I feel like “the person” for most of my calls. It isn’t that I have an abundance of brilliant insights, rather that I’m there for someone to talk through their issues and have someone to reflect back what they are hearing. Work challenges can be lonely, as they often involve colleagues or supervisors making it awkward to process things with them, so it’s much more helpful to have a neutral “person” to serve in that sounding board role.

I believe that everyone is better with “a person.” Hopefully, you’re fortunate enough to have someone in that role for life issues: a sibling, partner or BFF. Make sure you have that capacity for work issues, too. Maybe it’s someone else in your industry, a colleague from your past employment or volunteer work, or a coaching relationship – but we all need someone in our corner to listen, prod, push and to create a safe space to process the hard stuff.

leadership dot #3021: kink

The water from the hose I was using to fill my birdbath suddenly stopped flowing. I turned to discover that it had gotten a kink in the hose. A perfectly good hose with one kink stopped everything.

The same is true with your staff: one kink (i.e. a troublesome employee) can halt the efforts of your entire team. As a supervisor, you may be tempted to overlook this temporary disruption and justify in your mind that it isn’t always that way, that sometimes the process flows smoothly, but unless you tend to the issue swiftly, everything else will slow to a trickle.

leadership dot #3020: peace

Today is the International Day of Peace, a United Nations-sanctioned holiday that is commemorated around the world. The day is designed to encourage people to pause and “for all humanity to commit to Peace above all differences.”

The UN Resolution that established the day calls for 24-hours of nonviolence and ceasefire. While I doubt that many readers of the dots walk around with literal weapons or impose physical violence, I believe that all of us are guilty of disrupting the peace through making misspoken comments, causing unintentional hurts or allowing unresolved conflicts to fester in our relationships.

As the elections draw nearer, the pandemic tests our patience and the uncertainty that surrounds us takes its toll it becomes more frequent that our actions can cause discord more than they forge harmony. For today, make your own commitment to encourage peace – in your home, your community and in your heart.