leadership dot #4912: wean

A supervisor of new staff always feels the tension between answering questions that the staff member should be able to figure out on their own and giving them the specifics they seek. It’s the same tug that occurs when deciding whether to say something and course correct or let minor things go. Both require a judgment call to determine if it’s the dreaded micromanaging or a necessary intervention to align behavior with expectations.

I am reminded of the quote by Pope John XXIII: “See everything, overlook a great deal, improve a little.” I think his mantra serves as a guide to an overall approach as to when to interject and when to let the staff member stumble. The supervisor needs to have a pulse on the big picture and whether or not the essential work is being completed, but it is appropriate to overlook some bumps along the way. As the staff member becomes more experienced, the supervisor should wean themself from answering as many questions or providing direct guidance. If the dependence continues, it’s back to square one with training and expectations.

Don’t fall into the trap of being the permanent go-to person for problem-solving or answers. It’s ok to pull back and let them flounder.

leadership dot #4911: look ahead

When a project or event ends, it’s tempting to ruminate over all the things you could have/should have done differently. Depending on your focus, this can be helpful or self-defeating.

If the focus of your thinking is on the past, you may find yourself losing confidence in your abilities as you tick off all the ways you could have done better. This self-flagellation serves no purpose other than to drain your self-esteem. However, if your thoughts focus on the future and how the project could be improved the next time, that process can be very helpful in identifying lessons learned for the next round.

We can always do more. The key is to put a period, not a comma, at the end of a project and let it stand. “The event was good. Next time it will be even better when we do X.” (period) vs. “The event was good, but we could have done X instead.” (comma)

Expend your energy on what comes next instead of getting stuck in the doom loop of regret over things you can’t change. Your confidence and project will both be better if you keep the emphasis on looking ahead, not back.

leadership dot #4910: adds up

If you need proof that little things can add up to make a big impact, look no further than the US Postal Service’s semipostal stamps. Four designs carry a 12-cent surcharge, with the additional revenue dedicated to the causes the stamps support. Since their inception in 1998, the stamps have raised $112 million for research and preservation.

Semipostal stamps include Breast Cancer Research (1.1 billion stamps sold!), Save the Vanishing Species, Healing PTSD, and Alzheimer’s Research. People don’t seem to mind paying the surcharge, and enough people have done it to make a significant contribution to the associated causes.

The same principle applies to the “rounding up” of purchases at the register or to donation boxes for customers to toss in their spare change. People don’t mind paying a few additional cents, but the volume adds up to a meaningful amount.

Instead of thinking big, if you can involve enough transactions, maybe your best path is to think small.

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leadership dot #4909: occasion

Pet retailers have capitalized on the trend of treating dogs as family members, and almost all of them offer special branded or birthday-cake-favored treats to celebrate the dog’s big day. Of course, the pooches themselves have no sense of their birthday; this is strictly a marketing ploy to get their humans to spend more. And, I’d venture to say, it works.

My Zoe will turn one-year-old next week, and I received an early birthday card from Chewy to commemorate the occasion. It just happened to offer me 20% their “Birthday Shop” items if I “scanned (or sniffed)” their QR code on the card. Clever!

While I did not purchase from Chewy, I did get a can of wet dog food (a delicacy in my house) and a birthday-cake-flavored treat for her and her sister. Can’t celebrate alone, can we?

Think about whether there are occasions you can turn into an opportunity, even if they are silly, arbitrary, or pretend. We can all use an excuse to infuse some joy into our lives, even if it takes a pet’s birthday to do it.

leadership dot #4908: chorus

When I listen to hit songs, I’m often struck by how repetitive they are. The secret sauce seems to be singing the same chorus over and over. Pay attention the next time you’re listening to music!

We need to take lessons from these catchy tunes and repeat our messages multiple times. Too often, people think “I TOLD her how to do X,” I SHOWED him what to do,” or “It was COVERED in onboarding, so they should know it.” It doesn’t work that way. Telling someone something once, whether you are trying to educate them, persuade them, or just communicate instructions, rarely sticks. We have too many inputs, and a message without context or proper timing is lost in the shuffle.

Some theorists believe that you need to repeat an advertising message seven times for it to be heard. Maybe you don’t need all your communication to be shared that many times, but once is clearly not enough. If you want everyone singing the same tune, think like a songwriter and create a chorus to add some repetition to what you’re hoping others remember.

Christmas Carol “Joy to the World” from the Irish Presbyterian Hymnal

leadership dot #4907: skill set

I’ve written before (dot #418) about “T-people,” a term used by IBM to describe those with breadth in many areas (the cross-bar of the T) and depth in one area (the stem of the T). IBM preferred to hire those with that breadth over those who were specialists in a narrow area.

I’ve spoken with several people who have that breadth and expertise in a given area, but they underestimate the value of where their talents lie. For example, one person is an organizational whiz, another has deep experience with volunteers, but they don’t see those skills as “T-stem-worthy.”

Expertise in an area doesn’t have to be in a subject. It can be a skill set you may take for granted, but that is not present in most others. It could be facilitation skills, negotiation, conflict resolution, galvanizing teams, or hundreds of other “soft skills” that not everyone possesses. It could even be being a generalist in a field surrounded by specialists.

Think about where you have special talents. They probably come so naturally to you that you don’t always identify them as your “T-stem,” but being able to articulate them helps enhance your impact and contribution. What skill set do you have that suits you to a T?

leadership dot #4906: ready to go

I saw a post on Facebook where someone made complete birthday cake kits to donate to their food bank. The kits were packaged in a foil baking pan and included cake mix, frosting, candles, and a Happy Birthday banner. What stood out to me was that they also included a can of Sprite and instructions on how to substitute eggs and oil (that the recipient may not have) for the soda, which surprisingly works just as well.

The person making the kits went the extra mile to ensure it was ready to use when submitted. The recipient didn’t need to acquire any additional items or take any extra steps (other than baking the cake itself).

It was a good example of providing a complete product, a lesson that many in the workplace could learn from. Sometimes, work is submitted that needs editing or additional information, putting the burden on the supervisor to revise or track down data. Work that’s ready to go is something to celebrate.

Screenshot from the Family Nutritionist post

leadership dot #4905: unexpectedness

My dog ADORES the snow. Imagine her delight when she went outside one morning and found 6 inches of it, allowing her to bury balls, dig them out, jump between snowbanks, and do zoomies with the snow flying. It was heavenly!

And then, just as suddenly, a few days later, she returned to the back yard, and the snow was almost gone. Another surprise.

I think this unexpectedness happens in organizations, too. Dictates come from above that surprise people, and the decision may be reversed with equal randomness. Employees don’t have the benefit of an “organizational weather app” and become skeptical and disgruntled when practices change as frequently as the weather, but with little warning.

In the workplace, people don’t like surprises. Having it “snow” and then “melt” rattles the stable foundation that an organizational culture requires. My dog may not mind being flummoxed every time she walks outside, but don’t make it a mystery every time an employee walks into work.

leadership dot #4904: cross purposes

Those who know me know that I am a regular blood donor, having given over 17 gallons and counting. When I donate, the Red Cross encourages me to schedule my next appointment at the donation site or immediately afterward, which I always do.

It is then frustrating when I receive emails promoting the latest giveaway, in this case, an exclusive Life is Good t-shirt, available only from March 30 to April 12. It’s not like a store where incentives can drive people to make repeat visits. Donors can only give every 8 weeks, so I am ineligible to donate during that time.

It seems that the Red Cross promotions are working at cross purposes. They want people to schedule in advance, but then they cause them to miss out on promotions by offering them only for a two-week period, while their donors are bound to an eight-week cycle. Maybe next time, people should wait to see what is offered before signing up?

Incentives are a tricky thing. They can drive behavior, but also drive people to act in ways that are counter to the desired results. Before offering inducements, consider what other implications would happen if they worked.

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leadership dot #4903: loss

March Madness has begun, and I always think about the high hopes that teams bring into the tournament. All the players have visions of holding that championship trophy high above their heads, basking in the glory of victory.

They never consider that all but one team in the tournament will end the season with a loss. Even three Number One teams will finish with an L in their final game.

Pinning all your dreams on an unpromised finish sets you up for disappointment. Enjoy the journey as much as the allure of a trophy at the end.