A new emergency room is opening in Minnesota, specifically designed to stabilize patients with mental health needs. This environment has been crafted to be a “calming, living-room-style” setting.
Why aren’t all emergency rooms designed this way, not just to handle those with psychiatric issues but for everyone coming into the facility? There is no one out there who would prefer chaotic, institutional intake areas, opt for fluorescent lights instead of windows or choose molded chairs over couches.
Environmental design can transform the entire client (and employee) experience. Libraries have morphed from sterile, silent storage facilities for books into interactive and engaging gathering places. Banks have reduced the barriers between clients and the tellers with kiosks and approachable counters, and schools have foregone the rows of fixed desks in favor of pods and flexible furniture. All these changes have enhanced the value of what occurs in the space.
If your physical environment is the same as it was a decade ago, you need more than just new paint. It’s time for a wholesale redesign.
