Many resources on effective negotiation boil down to checklists: be prepared, know your bottom line, learn about the other person’s priorities, anchor the negotiation by making the first offer, ask questions, etc. But what makes the greatest difference is your mindset and how you approach the negotiation process.
The definition that resonated most with my class and me was from Margaret Neale:
“Negotiation is about finding a solution
to your counterpart’s problem
that makes you better off
than you would have been had you not negotiated.”
When you consider each of these components, it helps you focus on a solution-oriented approach; it helps you enter the process with more curiosity than certainty, and it may give you that extra boost of courage by framing it as a problem-solving conversation rather than an adversarial one. If you start by trying to find a solution to their problem, your whole perspective changes, and the negotiation tends to be more productive.
The next time you find yourself in a negotiation situation, whether about your kids doing chores, accepting a new project at work, making a major purchase, or just shopping at a garage sale, consider the interaction from your counterpart’s viewpoint. By helping them, it’s more likely that you, too, will benefit.










