leadership dot #5017: a new chapter

The transformation I wrote about at Michigan Central’s Station (dot #5016) wasn’t just about rehabbing the building. Bill Ford wrote, “Restoring Michigan Central is much more than a trip down memory lane. This is a place that will help create the future and ensure Detroit and the region remain the center of mobility.

The renovation of the building was a technical change, but Ford and his team are attempting to institute an adaptive change — one with no knowable answers that involves affecting mindsets and mental models. Adaptive change requires modification of the heart, not just the head, and has a much longer time horizon to implement.

Michigan Central notes that it is “continuing Detroit’s legacy of mobility and innovation and capitalizing on the opportunities the city offers. We will not cede the future of this industry to anywhere else.” That is a banner for an adaptive change effort, one that will forge into the future with an unchartered path.

If you know what needs to be done, it’s a technical change; adaptive change requires a cultural shift. Be cautious not to confuse the two. The timelines are different, people’s emotions are different, and the strategies to navigate the uncertainty require different skills. Think first about the change you are trying to create: are you renovating a building or revitalizing a region?

leadership dot #5016: transformation

One of the most impressive parts of my Detroit visit was The Station at Michigan Central. The former railroad station building had been abandoned for 30 years and was subjected to vandalism, theft, weather destruction, and sheer neglect. In 2009, the City of Detroit wanted it demolished, but they did not have the funds to do it. How fortunate!

Ford Motor Company purchased the building and has spent a billion dollars on its renovation to make it a center of innovation for the region. They have restored the lobby area to its former glory through application of money and mettle. (One example: to replicate one of the damaged, grand outdoor pillars, the contractor tracked down the original limestone quarry to get matching materials. The quarry had been closed for three decades, so Ford bought it, reopened it, and mined the necessary limestone!) They have infused restoration with modern techniques, such as recreating the gilded chandeliers through 3-D printing and utilizing LED lighting throughout the building. They preserved what was salvageable and recreated the rest using photographs and pieces of the building that were returned during their “amnesty period,” when stolen artifacts were welcomed back without penalty. (Example: a tiny piece of the main wooden clock was returned and allowed the engineers to determine the exact scale of the original, 10-foot clock).

The Station is a testament to what vision (ok, and money) can achieve. I can’t imagine who had the eyes to see what could be with this graffiti-laden, waterlogged shell of a structure, but someone was able to see the possibilities and realize them. I’m sure they were met with choruses of naysayers and realists who pushed back against the idea, but fortunately, they persisted in moving ahead.

If you need inspiration to keep moving forward on an idea that feels too big to accomplish, let The Station provide it. Look at these before-and-after pictures and realize that the seemingly impossible is possible.

Photo credit: Stephen McGee/Michigan Central

leadership dot #4944: mothers

The musical Suffs highlights the last seven years of the 70-year struggle of the suffragists in their efforts to allow women to vote. One of the key numbers is Let Mother Vote, a plea to the men in their lives to give women the same rights and access to democracy that they enjoyed. It was a savvy way to help those not directly impacted realize that they had a role to play in the fight.

Today, I think of all the mothers who have made sacrifices — some carrying signs on the picket line, some still protesting today. I think of mothers who are engaged in public service, and those running in the upcoming elections. I think of all the mothers who have worked tirelessly to get out the vote, support candidates, staff the polls, and fulfill many of the less-glamorous roles required by the republic.

Mothers have been making sacrifices for their communities since the beginning. Today, let us appreciate the role women play and have played in helping America flourish and support them in their ongoing quest to provide the benefits of democracy to all.

leadership dot #4916: day brightener

Earlier this week, I received a note from a student that I taught in 2022, telling me that he found what I taught him “to be extremely useful day to day.” Then yesterday, I received thanks for an article I wrote and shared appreciation for highlighting their story.

What day-brighteners! My student sent a direct message via LinkedIn, and the other compliment came via email — both quick methods of communication, but I will bask in the glow of those comments for much longer than it took them to write.

It’s a reminder that closing the loop and letting someone know the impact they have had is rare but treasured. Whose day can you make today by sharing a few words with them?

Screenshot

leadership dot #4824: unheralded

In the book Who is Government?, brilliant author Michael Lewis and six others share stories about individuals working within the federal system. Each essay profiles a different person, someone whose title may lead you to believe they are a worthless bureaucrat, but after reading the stories, you will undoubtedly feel otherwise.

Lewis and collaborators share the story of someone at the Bureau of Mines who took the initiative to save hundreds of lives by inventing a new support system for mine roofs. There are stories of an employee at the National Archives working to make government records more accessible, of others creating an integrated medical records system for rare disease cures, of an antitrust prosecutor at the Department of Justice, and of someone inspiring excellence and care in the National Cemeteries.

All of these people have benefitted the nation, but mostly are unheralded and work without fanfare. Lewis’s book brings them all to life and shines a light on their contributions.

The book is an enjoyable read and also an inspiration to ferret out unrecognized heroes in your organization. Who are the people behind the scenes in roles that you may not understand, but that provide essential value to the organization or beyond? It’s time to go beyond the titles and tell the untold story.

leadership dot #4756: small town

I was driving in very rural Iowa (aka: the middle of nowhere) when I came upon a sign that a Nobel Prize winner was from this hometown. The sign was located in Cresco, Iowa (population 3,088), and referred to Norman Borlaug, whom I wrote about in dot #3190.

Borlaug was an agronomist credited with the development of semi-dwarf wheat, which saved a billion people worldwide from starvation. He grew up in an era before the internet or easy access to information. He could have felt limited by his rural background or his one-teacher/one-room schooling through eighth grade. He could have yielded to pressure to remain in the community and continue to farm the family’s acreage. But none of these pulls or impediments stopped him from going to college and pursuing agricultural research.

Think of Borlaug when you are making excuses for why you can’t do something or why your background limits your potential. Greatness is in everyone, no matter the circumstances.

leadership dot #4723: big dreams

I saw a display of children’s books published under the theme “Little People, Big Dreams.” I was intrigued by the selection of people — and even more fascinated that I had never even heard of two of them (Jean-Michez-Basquiat, a street artist and Louis Hamilton, a British race car driver).

The sections range from Beethoven and Louis Braille who are long passed to Patrick Mahomes and Taylor Swift who are in their prime, with the unusual mix of Harry Styles, Katherine Johnson, and Pelé in between. I wondered what the criteria was to select the list, and it got me questioning who I would have as my 20 with big dreams.

Have a discussion on your next car ride or at your next staff meeting or meal and see who you would nominate. The selection could start an interesting conversation about what you value.

leadership dot #4717: transformational

One of the most rewarding experiences of my professional career was triggered by a student’s email to the university president. It was a no-holes-barred rambling complaint of all the things wrong with one aspect of the student’s experience. He laid it all out there just before graduation when he felt he had nothing to lose. The president met with the student, and as far as the student knew, that was the end of it.

In reality, it was just the beginning. His email prompted a firing, organizational reorganization, and a cascade of changes that truly transformed the university. It also impacted many lives in significant ways, as well as affecting countless students who benefited from the results. Those of us closest to the efforts talk about it frequently — more than 20 years later — and remain in regular contact.

Through pure happenstance, one of the key players ran into this former student and shared not only the original email (preserved for posterity because it was so significant) but also told him the end of the story. He had NO IDEA anything further had happened after he met with the president, even though a large number of really significant changes had resulted.

It was an “It’s a Wonderful Life” moment, where one person leaves a legacy beyond their imagination. So many things would be different, careers altered, and the trajectory of the university changed had he not set things in motion.

It’s a reminder that one person can (and does) make a difference, though you may never know that you did. Keep using your voice, speaking up, advocating for change, pointing out injustices, and making a ruckus. Even if you never see the end result, be the beginning.

leadership dot #4665: bill of rights

Macy’s flagship store in New York City proudly displays its Bill of Rights. In part, it reads:

“You are welcome here. At Macy’s, Inc., we believe that everyone who walks through our doors should be treated with dignity, respect, and kindness. We are committed to making you feel welcome…no matter your race, color, religion, sexual orientation, gender identity, age, disability, citizenship, ancestry, appearance, or any other personal or physical characteristic that make you who you are.”

On this Independence Day, I find myself lamenting the fact that the current government is not as welcoming and inclusive as a department store retailer, and instead is enacting cruel and selfish policies that will impact generations.

Counteract the insecurities and hate by using your voice and vote to reclaim the kind of country that follows the mantra on the Statue of Liberty:

“Give me your tired, your poor,
Your huddled masses yearning to breathe free,
The wretched refuse of your teeming shore.
Send these, the homeless, tempest-tost to me,
I lift my lamp beside the golden door!”

leadership dot #4619: flushed

High on the list of serious problems the Iowa state legislature is addressing is the tax on toilet paper. House File 1019 seeks to eliminate the sales tax on this household essential, estimated to cost the state “an estimated $6 million in general fund receipts.” More importantly, it would also reduce the one-cent sales tax designated for schools, eliminating another $1 million from the already underfunded institutions.

Will the average consumer squeal in delight because their overall grocery bill is now a few cents less? No. Likely, they will never even notice. But a $7 million reduction in revenues should be nothing to flush away without some visible impact. This bill has none.

Legislators claim there is not enough money to appropriately fund schools or other services, yet they make cuts with no significant gain. Something else having to do with toilets comes to mind.

Don’t play politics. If you are going to make a change, expend your energy on something that will truly make a difference beyond the initial press conference announcing it.