The transformation I wrote about at Michigan Central’s Station (dot #5016) wasn’t just about rehabbing the building. Bill Ford wrote, “Restoring Michigan Central is much more than a trip down memory lane. This is a place that will help create the future and ensure Detroit and the region remain the center of mobility.“
The renovation of the building was a technical change, but Ford and his team are attempting to institute an adaptive change — one with no knowable answers that involves affecting mindsets and mental models. Adaptive change requires modification of the heart, not just the head, and has a much longer time horizon to implement.
Michigan Central notes that it is “continuing Detroit’s legacy of mobility and innovation and capitalizing on the opportunities the city offers. We will not cede the future of this industry to anywhere else.” That is a banner for an adaptive change effort, one that will forge into the future with an unchartered path.
If you know what needs to be done, it’s a technical change; adaptive change requires a cultural shift. Be cautious not to confuse the two. The timelines are different, people’s emotions are different, and the strategies to navigate the uncertainty require different skills. Think first about the change you are trying to create: are you renovating a building or revitalizing a region?











