leadership dot #3101: exposure

At the Massachusetts Conference for Women, Doris Kearns Goodwin relayed a story about Eleanor Roosevelt who was the first First Lady to hold routine press conferences — but Eleanor added a restriction: only female reporters could attend. Because of this caveat, many curmudgeonly male editors across the country were forced to diversify their workforce, often for the first time.

At the same conference, Admiral Michelle Howard recounted how her supervisor intentionally sought to add women and people of color in the entry-level administrative or assistant roles, not because they were lofty positions, rather because it gave those folks exposure to how the system worked and gave them experience to apply for higher positions someday.

All of us, in our own spheres of influence, have the obligation to create opportunities for others. Can you invite people to shadow you to gain exposure to operations that can benefit them later? Is there a way to expand your talent pool to include those without the direct experience normally hired into your roles? Maybe you could restructure your hierarchy to provide more deputy or entrée positions that could feed your leadership pipeline with diverse perspectives? Or could you perhaps mentor someone and help boost their confidence?

The more doors we help to open, the bigger our world becomes.

 

leadership dot #3100: some

Too often, we think in terms of all or nothing rather than taking small pockets of promise and building on them. Think of how much more productive we could be if we focused on turning the alignment of “one” into “some” before it becomes “more.”

Maybe your whole team is not excited about a new program but there is “one” person who could help you champion the plan and increase the support to two, then three, etc. If a community organization isn’t overly enthusiastic about partnering with you, consider whether “some” of them are and you can cultivate momentum with those few individuals. Perhaps not everyone in your family is in agreement about your holiday plans, but maybe “some” can encourage others to go along. Or you can strengthen relationships with the “some” members of your senior team or board that are supportive of your efforts and develop a network of support that can speak up for you to the remainder of the group.

It would be great if the whole team rallied behind you, there was an outpouring of support or unanimous agreement on the change you were trying to make, but usually, the reaction will be more tepid. Instead of being discouraged, see that glimmer of agreement as a starting point to turn your “one” into “some” to achieve a tipping point in your favor.

leadership dot #3099: shop small

‘Twas just over two weeks before Christmas and I had my shopping complete but what excites me most is that I’m having an Amazon-free Christmas. This year, I intentionally shopped local, with only two of my dozens of presents ordered online from the direct retailer.

I enlisted other’s talents to create a few gifts rather than buy them. I’ll be gifting homemade, handmade, and heirlooms as well as a few non-traditional ways to share some cash. I went to a small-town shopping area and let myself be inspired by what was in the stores rather than setting out to look for something specific. I could see the delight in the eyes of the business owners when I made purchases there – making me feel as if I was giving them a gift instead of just buying one.

But in addition to helping the economy, I feel good about helping the environment. This year an estimated three billion packages will be shipped – 800 million more than last year. I think about the sheer volume of three billion boxes, never mind the plastic bubble inserts or the gas that trucks use to transport them from warehouses to homes. I’m glad I didn’t require daily deliveries of my treasures.

It has been said that where you shop for the holidays this year will determine where you will be able to shop next year – meaning that if small businesses don’t make up some of their pandemic losses during this season, they may not be around in 2021. So, do your economy, environment, and recipients a favor and use these remaining shopping days to visit those local places. I guarantee the owners will be far more excited than Jeff Bezos that you are shopping with them.

leadership dot #3098: separate realities

It seems obvious now that social media would play an influential role in politics but before the 2008 election cycle that was not the case. President Barack Obama has recently reflected on the role of social media and how it has reshaped the American political landscape.

Around the time of his first term, Facebook was gaining prominence and in 2008 became the most-visited social media site (surpassing MySpace). It was the first election where a substantial number of Facebook groups were formed on behalf of political candidates. Obama’s staff understood the new medium and used it to mobilize voters and likely win the election.

But Obama notes the downside of the platform as well. The breakdown caused by not having a trusted, universal source like Walter Cronkite, the Washington Post or New York Times as “gatekeepers” of the news allowed separate media worlds to evolve online. Now, people can inhabit their own reality where social media can disseminate falsehoods and allow issues to fester and dominate the airwaves, even if the messages it carries are skewed. He believes these “separate realities” have contributed in large measure to the partisan divide and the divisiveness in America.

Obama also reflected that politics has devolved to demonization – distinguished from having different views. Now, it’s not just that people have different values or approaches, rather they must demonize the “other”, fueled by a steady diet of “news” that only confirms their beliefs and tears down those who do not share them. It makes compromise politically untenable and gives rise to the violence, vitriol, and vengeance that permeate our culture today.

Until I heard his interview with Oprah and read his book, I had not made the connection in the timing. Think about what role you allow social media to play in your life and your organization today. I am unsure as to the steps to counteract its polarization and influence, but an acknowledgment of the problem is the first step toward solving it.

Conversations with Oprah and Barack Obama, Apple TV+
A Promised Land by Barack Obama,

leadership dot #3097: limitations

“Never promise more than you can perform.” It has always been one of my mantras and it appears that UPS follows the advice as well. In an unprecedented move this holiday season, the shipper announced that it was temporarily suspending package pickup from some of the largest retailers, including Macy’s, L.L. Bean, Nike, and the Gap because they had exceeded “specific capacity allocations.” UPS said they would resume deliveries from these companies again when it had the ability to handle them.

 

UPS has been proactive in working with retailers to anticipate the extra volume generated by the pandemic and holiday shopping – the two conditions combining to create an expected surge in online orders. The delivery company has partnered with several stores including Michael’s, Walgreens, and Staples to serve as drop-off and pick-up points for packages. Other retailers are providing incentives for customers to get their orders curbside instead of delivered. It has been a year-long, systemic approach to avoid unrealistic demands that UPS knows it cannot meet.

 

People often think that companies can add, add, add services without acknowledging that the personnel and infrastructure do have their limitations. Rather than push both to the breaking point, UPS has devised a system that allows it to deliver as promised what it accepts. Take a lesson from the brown truck people and set realistic limits on what you promise.

 

leadership dot #3096: visits

You may have seen (or even have been in!) photographs of a terrified child forced to sit on Santa’s lap. For many, it’s a traumatic experience having to be up close to a large stranger with a beard, and all the fuss the parents and “elves” are making around the scene doesn’t help either.

I think it is one of the silver linings of the pandemic that most Santa visits have been paused. Instead, many organizations are offering virtual visits with the Jolly Old Man – where children, in the comfort of their own home, are able to schedule video calls to share their wish lists and assure Santa that they have been on their best behavior. It makes sense to be long-distance instead of in-person – obviously, he’s in the North Pole busy making toys – so the remote nature of the calls only enhances the myth instead of disabuses it.

Organizations are also offering recordings of the encounters, mementos that will be much more endearing as the years pass. Instead of a stilted photograph, children will be able to hear their wishes and see the innocence of their conversation with Santa. I hope virtual visits remain long after the pandemic restrictions are lifted.

Are there characters or icons in your organization that could offer remote calls – either as a service or as a fund-raiser? Perhaps you have a mascot that could chat about the upcoming season, a founder who could acknowledge employees’ service, or a spokesperson who might share behind-the-scenes information with members of the loyalty club.

Almost anyone you could imagine can suddenly join others in their living room. Don’t pass up the opportunity to allow that conversation to happen.

 

leadership dot #3095: scars

If you’ve ever been lucky enough to receive Harry and David’s Riviera Pears, you’ll know that they are normally near-perfect specimens of the fruit. But not this year. Today, the pears come with noticeable brown spots and blemishes that make them appear quite ordinary.

To protect the reputation of Harry and David as well as proactively avert disappointment by its customers, these pears come with a brilliantly-written explanation:

Wind-Scarred Pears

Noticing unique markings on your Royal Riviera Pears? These blemishes are called wind scars and are the result of high winds whipping tree branches and causing abrasions to the skin of our delicate pears. Sadly, these same winds contributed to the spread of devastating fires in our Southern Oregon community – destroying homes and displacing countless people.

 We often pride ourselves in the beauty of our Royal Riviera Pears, and this harvest is no exception, if only in a different way. These scars are a reminder of what our community has been through and how we’ve rallied to support one another. The untouched, juicy, delicious interior of the pear demonstrates –it’s what’s inside that counts.

 If for any reason you’re not happy with your purchase, just let us know and we’ll make it right with an appropriate replacement or refund.

 

My guess is that no one is going to request a refund for their order, whereas without the note, a host of people would have been disappointed or angry at the fruit’s bruised appearance. With a few well-chosen words, their writer saved the harvest.

If you have an unfortunate situation in your organization, you may be tempted to gloss over it or respond only when customers contact you. Take a lesson from Harry and David and do the opposite – turn your misfortune into a proactive, brand win by being upfront and thoughtful in your accompanying messaging.

Thanks, Mike.

leadership dot #3094: 20%

A colleague shared words of wisdom that he learned from one of his mentors: “20% of the things on your list are never going to get done. You need to be sure that you pick the right 20%.”

It’s a freeing concept – releasing you from the guilt about doing everything. Instead of being in a frenzy to try and accomplish it all, transfer that energy to decision-making and ensuring that you are working on the most important things.

Look at your to-do list through this lens: What will really make a difference? And what is the 20% that you should intentionally let go?

 

leadership dot #3093: shattered

When Kamala Harris became Vice President-Elect, a meme circulated that said “Make sure to wear shoes ladies, there’s glass everywhere” in reference to the shattering of the ceiling that limits the achievements of women. Well, the glass has shattered again – this time in professional baseball as Kim Ng has been named the General Manager of the Florida Marlins, the first female GM in the four major North American sports leagues.

Obviously, Ng has never played professional ball herself, but Marlins’ CEO Derek Jeter and his leadership were astute enough to know that experience as a player was not one of the job requirements. Ng’s new job requires her to manage operations – an area where she does have expertise from her 20+ years as a baseball executive – making it likely she can succeed.

How can you use Ng as an example to expand your thinking regarding your potential talent pool? Too often we limit our options – both as a candidate and an employer – by believing that we must remain industry-specific. Such is not the case. More often than not, those who join your organization from a different field bring along not only the requisite skills but also a fresh perspective, the ability to make new connections, and a quest for learning that helps them get ahead.

By being brave enough to consider having a “first” in the position, you may just hit a home run in your hiring.

leadership dot #3092: toxic

Having a toxic person on your staff is equivalent to putting a squeeze of food coloring in a bowl of water. While it may only be one drop, the dye will certainly impact all the liquid and before long the entire contents will be colored.

If you have evidence of toxicity – through bullying, power plays, undermining others, deceit or omission – do not pause a moment before addressing it. Even one person can taint the entire culture.