leadership dot #3111: life-long

A fictional character who took to heart Warren Buffet’s advice about reading (dot #3110) is Elizabeth Harmon, the chess prodigy that is the star of The Queen’s Gambit. The show follows the trials, addictions, winning, and losing of its star Beth who goes from a young orphan to a world-wide chess competitor.

While Beth has some inherent genius and predilection toward chess, she also reads book upon book about the game. Not content to rest on her laurels, she is continually reading to learn about new moves, the patterns of other players, and possible solutions to dilemmas she may face years down the road. This foundation serves her well when the competition accelerates as the knowledge she gains from books serves as a storehouse of tools to guide her in precarious matches.

Beth was a world-class player on her own merits, but she was also wise enough to know when she needed help from others. She had tutors and competitors who not only played against her but helped her analyze moves in order to advance her skills. Although she did not like it, she learned from feedback and the mistakes she made.

Take a lesson from both fictional Beth Harmon and real-life Warren Buffet and embrace being a life-long learner. Even if you’re near the top of your game, preparation, preparation, preparation is always a winning move in the end.

 

(The Queen’s Gambit is an intriguing seven-episode limited series on Netflix – highly recommend!)

 

Thanks, Curt!

leadership dot #3110: lunch

Warren Buffet, the University of Nebraska’s most famous alum, was asked during the university’s virtual commencement about the advice he would give this year’s graduating class. He related his comments to the question people are frequently asked: “If you could have lunch with anyone, who would it be?” and said that his advice would be “to read – then you can have a long lunch with anyone, living or dead.”

Buffet claims that he was called “a book with legs” as a child and has continued his love affair with reading throughout his whole life. It seems to have served him well!

Reading is a special art that requires you to slow down and focus on that task alone – which is probably why so many people are turning to podcasts, audiobooks, or other forms of absorption that allow the content to be part of the background instead of center stage. But in that delicious week between Christmas and the New Year when things have a more relaxed pace, make a date with yourself to have “lunch” with someone through reading a good book and continue a monthly lunch as a habit in the new year. You can start by having lunch with Warren!

 

leadership dot #3109: naughty

In a nod to holiday humor, the speed detector signs in our town have changed their messaging for the season. Now, instead of flashing “thank you” when you’re driving within the limit, the sign shows a green “NICE” and, my favorite, when you exceed the speed instead of a generic “slow down” you are greeted with a red “NAUGHTY.”  I will confess that I speed up every time just to get a good laugh.

This adjustment in the signs cost nothing but a few moments of re-programming time yet it adds an aura of festivity to the season. Subtle changes like this – where you intentionally consider all aspects of the environment and your messaging can add up to create a culture or mood in very effective ways.

Santa may not know if you’re naughty or nice, but your audience certainly does. Make the time to tend to the details that will put you at the top of their list.

leadership dot #3108: renewal

So much of our routine business is conducted on autopilot, not because our current providers are necessarily excellent rather because it is too much of a hassle to change them. Think about your health insurance, car/home insurance, banking, phone network, cable, internet, doctors, subscriptions, software, retirement savings or investments – most likely they are with the same institutions you have been using for years. We often allow things to renew automatically without further investigation because of the time it takes to do something else.

While we don’t have the bandwidth to research every decision or spend the time canceling and adding every time a service comes up for renewal, it is likely worth the effort to make some conscious decisions to do so on occasion. It’s also worth considering the long-term cost when you choose any on-going provider, whether that be a subscription or service professional. It may be tempting to jump at the low-cost introductory offer but remember they are counting on you to continue when the discount expires because you don’t want to take the time to wait in their customer service queue to cancel.

But if you are the provider and not just the consumer, allow the “it’s-hard-to-change” principle to work in your favor. Make your initial encounter enticing enough to get the consumer started on an automatic renewal program and enhance your chances that they’ll stick with you for the long term.

That first step has disproportionate value for everyone.

leadership dot #3107: pockets

As someone who lives at the intersection of three states, it has been interesting to navigate the various rules during the pandemic, with each jurisdiction responding in different ways with their own set of rules.

And it’s not just here; one of my coaching clients was lamenting the challenges she has faced in planning end-of-year recognitions while living at the convergence of multiple counties who also have addressed gatherings with varying degrees of restrictions.

It seems that each pocket of control considers only its limited scope without brokering a coordinated response or considering the impact on citizens who travel routinely between governmental lines. But this should not be a surprise. Our world is structured to where boundaries are more engrained than cooperation.

For example, schools operate with delineations between disciplines and even separate colleges at universities. Athletic departments create fiefdoms that are defined by sport rather than as a whole. Organizations have department silos that function independently from other colleagues. The political landscape is defined by red or blue. The examples could go on and on.

Whether it be through our philosophy, demographics, position, or geography, too often we grow up seeing the world in pockets instead of as a whole. Of course, this would carry over into how municipalities respond to a pandemic; the majority of life experience for those making the call has been to maximize the benefits for those in their sphere without paying much mind to those outside of it.

If you are in a position of influence, whether over a child, a department, an organization or a community – use some of your implicit power to help others see beyond their own circle and to reflect on the impact their actions have on the whole. Our world today – and tomorrow – will be better for it.

leadership dot #3106: career change

Guide Dogs for the Blind raises 800 puppies each year but only 300 dogs pass the training to become guides, far short of fulfilling the 1100 applications it receives. The dogs with superior health indicators and bone structure are held back to be used as breeders for future liters. Others start the training but for reasons of temperament, obedience, or other factors are determined not to be suitable candidates for a guide dog role. The term they use for those who don’t make it: “career change.” I love that!

Instead of saying that the dogs failed to fulfill their original destiny, a much more neutral term is used to simply describe that the role of becoming a dog for a blind person was not a good fit. Some of the career-changers become support dogs for those with PTSD. Others become beloved family pets. It’s not that they aren’t valuable or good at something but they don’t have the discipline or calmness to take on a life-or-death job. There is no shame in the dogs switching to a more appropriate role and it will probably enhance their happiness for the rest of their lives.

Why do we attach a stigma to people who make a “career change”? Some take on supervisory roles and suffer through them for years rather than make a move to another role where they would shine without having a staff. Others remain on paths outlined by others or determined by their college major, even though their passion lies elsewhere. People who rise up in an organization often hesitate to make lateral moves or even shift to less senior positions where their happiness and success would far outweigh the monetary gain they sacrificed to climb the ladder.

Having a good fit for the job you are performing is important for both dogs and humans. If you find yourself with a misalignment with work itself or your personality’s compatibility with it, embrace a career change and move on to something that makes your tail wag.

 

leadership dot #3105: disobey

I watched Pick of the Litter, a fascinating documentary about what it takes to become a guide dog for the blind.

Guide-dog-wannabes receive training in socialization, obedience, and guide functions (such as going right, or left) but one of the most crucial skills they are taught is when to disobey commands of their handler. The owners count on the dog to use judgment as to when an order would cause harm, such as ignoring a “forward” command that takes them in the path of a car backing out of a driveway or onto a track when the subway car has not yet arrived. It is essential that the guide dogs execute the orders of their owner – except when they know another course of action is best.

Isn’t it interesting that we teach dogs to use judgment and disobey but we too often forget to do this with humans? There are times when a supervisor’s mandates, or more frequently, directives that are imposed by several layers removed, fail to take into account the circumstances that those close to the issue can see. In those cases, it would be best for the organization if the front-line staff ignored the order and did something else but we fail to provide the permission and latitude for good judgment to intervene.

Let those who can see the situation at least weigh in on the impact of the request you are making. It’s not just guide dogs that may save you from peril by doing so.

 

leadership dot #3104: collect evidence

Motivational speaker Lisa Nichols recommends that when you are doubting yourself or your abilities you should “collect evidence” to disabuse your perceptions. If you feel that you aren’t being a leader, compel yourself to write down examples and situations in which you did exhibit leadership and use this list as affirmations to help you overcome your fear.

I would suggest that collecting evidence is a good practice for many situations. Oftentimes, our mind exaggerates reality – both in negative and positive ways. If we see concrete examples of what is truly occurring it may simplify our decision-making processes and make it easier to ascertain facts. If we think that we aren’t spending enough time on our relationships, a simple time accounting can confirm or deny that supposition and guide us toward making changes. If we are questioning the performance of one of our staff members, collecting evidence can help us see more clearly whether there is a behavioral pattern or whether we are just more cognizant of the occasional times when their actions lapse. And if we are questioning whether we are being assertive enough in meetings, a private log may help us realize that we speak up more than we feel we do.

In order to overcome fears or celebrate small wins, it is beneficial to have a starting point and to track the changes over time. Collecting evidence is often the closest we can come to looking in the mirror and seeing what is truly there.

Leadership Reinvention workshop with Lisa Nichols, Massachusetts Conference for Women, 12-10-20

leadership dot #3103: holiday

At first glance, breakfast foods and holiday sweaters have nothing to do with each other but the folks at Kellogg’s thought differently. They marketed a special version of Pop-Tarts with silly sweater designs that could serve as novel stocking stuffers, package embellishments, or morning pastries and the “limited edition” sugar cookie flavor earned it a prominent display in the store.

Saying something is the holiday version of a product is often enough to make the ordinary special enough to spur purchasing. Look around at all the holiday soaps, paper plates, dog treats, air fresheners, cereals, cakes and just about every item imaginable that features a Christmas version of the same product. It happens in the fall with pumpkin spice flavors for everything as well as for Valentine’s Day, Easter and just about every opportunity manufacturers can find to make something appear new.

It doesn’t take much to make an ordinary product seem festive. Look at what you offer in a new light and with a broad imagination. If Pop-Tarts can feature ugly sweaters, maybe your offerings can add a bit of holiday fun and reach a wider audience as a result.

leadership dot #3102: cardboard

When the pandemic prohibited fans from attending Major League Baseball games, several teams earned some revenue by selling cut-outs of fans to be placed in the stands instead. If the ball hit your cardboard likeness, then you would receive a ball or other such prize.

For the recent Westminster Dog Show, they put a twist on this practice and included cut-outs of dogs instead of people. I wonder if it made the “contestants” more comfortable seeing a stadium full of their canine brethren instead of human heads! Regardless, it was a nod to acknowledge the character of their event and audience and likely generated more interest in the fundraiser to benefit the AKC Pet Disaster Relief Fund.

If you find yourself needing to create a pseudo-audience, take a lead from the Dog Show and inject some levity into your efforts. Set parameters on your submissions to reflect the environment you want to curate, whether that be light (e.g.: all wearing a hat), youthful (kids only), serious (must be in an austere pose), humorous (poses as mug shots with numbers), colorful (all wearing a pre-determined color) or any other such theme that aligns with your two-dimensional spectators. You can make your non-event into an event by creating a contest or highlighting the especially creative submissions and turn all of the entries into a photo gallery of fans. You don’t have to be in-person to demonstrate spirit!