leadership dot #2643: what matters

A sign on a semi-truck trying to recruit drivers boasted: “No East Coast Driving.” Think about that. The number one perk the company boasts about does not involve money at all — rather it outlines a distinction that matters to their clientele.

Too often we think that money is the key driver (ha ha) of what recruits and motivates an employee. It isn’t. Reassess what you have to offer through the lens of non-financial benefits. You may find that what is important to others already exists in your organization.

leadership dot #2642: coins and towels

A local college just held their inaugural football game and the coach was quoted as saying: “What keeps me up right now is the one critical thing I might have forgotten about. It’s the little stuff. The coin for the coin flip. The towels for the balls…There were basic things that I didn’t even think about…I’m almost not even worried about the football yet.”

His comments underscore the importance of that foundational infrastructure that is so second nature everyone takes it for granted. It’s only when an event happens for the first time or in a different environment that people become conscious of the details: when a meeting is held off-site, a meal is planned for the park instead of the kitchen, sleeping involves a tent instead of hotel, etc. Suddenly, people realize that they need to plan to have enough chairs, to bring the forks, and to remember the pillow and flashlight.

Doing something for the first time or doing it in a new location triggers another dimension of planning. Don’t overlook the complexity that “new” brings. You need to have the coin and towels before you can kick off.

Source: Miguel Regalado as quoted in “Pride primed for 1st game in program history” by Brenden West in the Telegraph Herald, August 31, 2019, p. 1B.

leadership dot #2641: plain talk

A sign in a local park states: No Domestic Animals. So, bring your lions, tigers and bears but leave those ferrets at home.

I wonder what prompted the wording. Do people really bring anything besides dogs into public parks? In an effort to be all-encompassing, the policymakers have muddied their message and left the regulation open to more interpretation.

If you mean “no dogs” just say that plainly. Don’t try to make a simple message more complex than it needs to be.

 

leadership dot #2640: dump the basket

I dumped my dogs’ basket of bones and balls onto the floor so I could wash the container. You would have thought that I gifted them with an entirely new selection of treats. Suddenly the same old bones acquired new allure and I think they played with every one of the items that they had ignored for months.

Does the same principle apply to you in other situations? Clothes that are emptied from the closet and actually seen may stimulate new wardrobe options without additional purchases. A metaphorical “dumping of the basket” to put all your publications and advertisements in one place may reveal themes you did not see in isolation. A new look at all the items in your refrigerator or pantry may trigger refreshed menu options.

Maybe it’s time to turn things over and see if there is something great hiding in plain sight.

leadership dot #2639: next time

Most would agree that relationships are important and for the majority of people it seems like “time flies” –yet too often we fail to make the connection between these two statements. Well-intentioned people plan to get together with friends and family or to strengthen ties with colleagues but months often go by without an encounter.

I’ve found a super-simple technique that helps me prevent these gaps: we schedule our next rendezvous before we depart from the current one. That’s it: every time we pick the next time.

I have monthly calls with a colleague, quarterly lunches with former staff, and monthly-ish lunches with friends that all are on the calendar for “next”. Without the advance planning, time would zip by as it always does and I know we would fail to talk with each other as frequently as we do now.

I also use recurring events as triggers to make in-person connections. A local service organization does occasional “burger nights” where another couple and I always dine together. With siblings living in four states, we’ve also found a groove that certain holidays trigger gatherings at different homes so we essentially know when we’ll assemble again. Different friends come to visit in conjunction with annual events near me, and I hope my niece’s visit becomes the first thing she does when school is out every year.

Rely on your calendar — rather than your good intentions — to help your relationships thrive.

Fourth of July is at my place!

 

leadership dot #2638: capacity

A recent news article shared the story of a high school cross country team that takes dogs from the animal shelter along on their morning runs. A member of the shelter’s staff saw the team running by the facility each day and realized there could be a mutually beneficial connection. The shelter could have volunteers able to really exercise their dogs and the cross country team could add a new purpose to their otherwise routine practices. I love this idea!

Think about how you can adapt the same principle to fulfill your needs – who already does what you are seeking? Maybe mall walkers could push baby strollers and provide parents with an hour-long respite; frequent fliers could serve as document couriers or an aspiring pianist who needs an audience could pair with a nursing home which needs entertainment.

People are out there every day with the capacity to serve multiple purposes with what they are doing already.

In what non-traditional ways can you capitalize on this?

leadership dot #2637: roundabouts

We have new roundabouts in the city and I am still trying to get used to them. When I paused to consider why they were challenging to me, I realized it is because roundabouts violate the standard protocols allowing drivers on the right to have precedence. In this case, drivers approaching from the left have the priority.

Right-of-ways work in many situations, but, like with the roundabout, is there a case where “left-of-ways” work more effectively? Maybe your organization needs to rethink one of its processes and reverse the conventional way of doing things. In order to efficiently go with the flow, you may actually have to first go against it.

leadership dot #2636: frivol

Today is back-to-work time for many after a three-day weekend. I know for myself that I wish I had a do-over for the time. I did a little bit of work and a lot of procrastinating about doing more work. The end result is that I don’t feel like I was really productive, nor do I feel like I took a true break and had serious relaxation. I just frivoled away the weekend doing little bits of projects and little bits of avoidance-of-projects. It doesn’t make for great motivation or rejuvenation.

I am reminded of the children’s book Alexander, Who Used to Be Rich Last Sunday by Judith Viorst. Beloved Alexander frivols away his money until at the end of the story he has a pile of purchases with nothing really to show for it. For example, he rents a snake for an hour, buys a half-melted candle at a garage sale, and loses some coins in a magic trick — leaving him without his dollar or anything of substance.

I’m not usually like Alexander, but I was this weekend. What about you? Think of under what circumstances you exhibit Alexander-like tendencies where little bits of time (or money) pass without intention or results. Instead, try to go all-in with rest or work – and then go all-out. Trying to straddle the middle produces more guilt than benefits.

Alexander, Who Used to be Rich Last Sunday by Judith Viorst, 1978 (a classic!)

leadership dot #2635: grotto

The Dickeyville Grotto is unlike any other. The grotto is actually a series of shrines, paying tribute to numerous religious icons as well as to patriotic legends – all done in stone that is embedded with brightly-colored objects from all over the world. The shrines are comprised of things you don’t expect to find in Wisconsin: “colored glass, gems, antique heirlooms of pottery or porcelain, stalagmites and stalactites, sea shells, starfish, petrified sea urchins and fossils, and a variety of corals, amber glass, agate, quartz, ores, such as iron, copper and lead, fool’s gold, rock crystals, onyx, amethyst and coal, petrified wood and moss.” People just walk through and have wide-eyed stares at what is before them.

The entire grotto was built from scratch by Fr. Matthias Wernerus from 1925-1930. He must have spent most of his free time constructing the shrines, fences and structures that reflect his love of God and his love of the United States. It stands almost a century later as a testament to his labor.

I hope that today, as well as on most days, you are able to dedicate your time to something that you love just as Fr Werenerus did. Maybe it’s not building a shrine or grotto, but I wish for your labor to be filled with the same level of love.

 

leadership dot #2634: flourish

In a tourist town full of little boutiques, one clothing store begins to look like all the others. The location is essentially the same, the merchandise is similar and even the inside décor tends to become monotonous.

One creative retailer found a way to create a distinction by hand-making her hangars. Beyond their obvious function, the hangars served as works of art and a way to make this boutique stand apart from the others. Every hangar in the store was unique and a collection of them was featured prominently in the window display. I remembered that the jeans I was looking at were at that store because of how they were hung.

What is a small touch that you can add to your organization or service to make it just a tad different from the others? Chewy (used to) include a dog treat in their shipments. Hallmark gives a Gold Crown seal with each card. Dairy Queen puts a curl on the top of its cones.

Think of the flourish you can add to help your organization’s brand flourish in a crowded marketplace.