leadership dot #4955: interject

I’m a big fan of involving the supervisor in an aspect of the coaching relationship with one of their employees. While coaching needs to maintain sufficient separation for the “coachee” to be comfortable sharing difficult situations and challenges with the coach, it helps immensely when the supervisor can be looped in at occasional intervals.

Not only does this provide for updates, but it also allows a third party to interject with specific examples of behavior. There are things that the supervisor sees that the coachee may not even recognize they are doing, and, of course, the coach would have no way to know otherwise. With intermittent sessions with the supervisor, future coaching appointments can be adjusted in response to reality.

If an organization is investing in coaching for one of its employees, it’s in everyone’s best interest to have strong outcomes from the experience. Engage the supervisor to have the best chance of that happening.

leadership dot #4954: dosage

I was prescribed a round of Prednisolone, a drug that is taken in decreasing doses each day. The instructions read that dosing is variable, and my doctor recommended that I take all six pills at once on the first day, then five the next, etc.

In its own quirky way, it reminded me of an onboarding schedule. You need to front-load your time and information, gradually pulling back on the amount of intervention needed. Hopefully, by the end of the orientation period (which, unlike these pills, should last longer than six days!), the new employee will be equipped to work independently, with only intermittent assistance from you.

Not everything should be distributed in equal doses. Take care in determining which dosage schedule aligns with the need.

leadership dot #4953: foundational

It’s always more fun to create new things than to fix existing problems, but failing to pay attention to infrastructure needs can cause real issues later.

Think of it like buying an old house. You may want to start painting or picking out new accessories, but if the electrical box is a mess, it needs to take priority. It’s painful to spend thousands of dollars on something you can’t see, but working systems are necessary before the aesthetics are addressed.

The same is true in organizations, where teams may prefer a high-profile new project over maintenance of record-keeping or other data systems, but attention to those tasks creates a stronger foundation to support creative work later.

For some organizations, summer may offer a different cadence in the work. Utilize the time to review the not-glamorous-but-essential systems, and ensure your foundational infrastructure is solid before the “decorating” begins.

leadership dot #4952: clarify

The best time to outline expectations and clarify responsibilities is when there is no emotion involved. This usually occurs when no particular situation is at hand, and you can discuss in generalities and ideal scenarios rather than when a conflict is brewing.

It’s why it is wise to set ground rules for meetings, outline expectations with a timeline during onboarding, and clarify responsibilities at the beginning of a project. People tend to be more rational and reasonable when they aren’t staring down a deadline or having a disagreement about direction.

This part of the process is often overlooked, with optimistic people believing that everything will work out and things will proceed as planned. Unfortunately, it is rarely the case. Whether setting a schedule for who does the dishes or pays the bills, or being clear about what benchmarks must be met on a project, first clarify those expectations before anything else. Agreeing early is much easier and less time-consuming than disagreeing later.

leadership dot #4951: dirty

If you ever questioned the power of social media, look no further than the proliferation of “dirty sodas” that have moved into the mainstream. (Dirty sodas are regular pop with flavored creamers or syrups added to the mix.)

Apparently, TikTok is responsible for the spread of this concoction, and now dirty drinks are available in many places. Franchise restaurants such as Texas Roadhouse are promoting their beverages with the addition, and Mountain Dew just released a dirty version in cans. There are brands (Swig and Sodalicious) specifically dedicated to dirty soda variations. And, of course, there are hundreds of combinations that can be made, enhancing the appeal. Everyone wants everything customized to their liking.

If you haven’t yet noticed the dirty soda trend, it won’t be long before you do. I envision “dirty soda bars” popping up at parties everywhere! For good clean fun, your team can have fun experimenting to create their own version of dirty.

leadership dot #4950: appropriate

Certainly, technology has its place and has made many things easier, but there are times when low-tech is the best option. Such was the case with a simple page-a-day calendar that showed the date by which someone was eligible to purchase alcohol. It was the perfect format for a small business and accomplished the job without much expense or implementation issues.

Before you reach for a high-tech solution, consider whether other methods may serve your needs. Low-tech may be high-value.

leadership dot #4949: emotions

One of the tenets of Emotional Intelligence is the ability to moderate emotions and channel them into productive uses. But before you can moderate, it’s important to learn to recognize what is truly at the core of your emotional reaction. Why are you so mad in this meeting? Why did that comment set you off? Why are you envious of another person’s success? Why are you feeling unappreciated?

And then, while it may be appropriate to moderate your emotions in the moment, it does no good to suppress them or to ignore the root cause. The next skill is learning the courage to address what triggered your feelings, whether through a conversation with another person, a change in your behavior, or altering the circumstances in the future.

As Disney showed, emotions have the ability to turn you inside out. Treat them like you would any other performance skill and work to strengthen your command of their power. Recognize, moderate, and address.

leadership dot #4948: everywhere

A colleague presented a workshop session sharing the words of wisdom he learned from others over the years. Another colleague taught a class based on lessons learned from movies. There are many books on marketing insights from the Grateful Dead, and much has been written analyzing Taylor Swift’s business savvy.

We often think that learning is a formal process, and you must be in a classroom or seminar to absorb it. In reality, opportunities for education, inspiration, and insight are everywhere. The lessons are there if you pay attention.

leadership dot #4947: don’t assume

I’m part of the school district’s community task force, charged with making recommendations for how to align resources since the bond referendum failed. As part of our work, we toured one of the high schools. Among other spaces, we saw a robotics lab, drafting and engineering computer stations, hospital beds, welding bays, an engine repair station that allows students to work on everything from snowblowers to rebuilding car engines, and a construction lab where students are building sheds. It is offered at both high schools as part of the district’s career and college readiness program.

What I saw was nothing like any high school I went to. Had I not been on this task force, I would have driven by these schools every day, assuming all that was inside were classrooms, a library, a cafeteria, and a gym, as I had.

Think about what assumptions you might be making based on old or incomplete information. Maybe church has changed since you last attended years ago. Perhaps yoga isn’t as strenuous as you imagine, even though you have never tried it. Maybe you can learn pickleball. Perhaps if you take a tour of your schools, you would think differently the next time you vote. Maybe if you visited, you’d learn that the humane society has more than cats and dogs up for adoption. Perhaps if you attended a meeting, you’d learn how government really works.

Start by recognizing that you are making assumptions about many things, and then challenge yourself to learn firsthand whether your perceptions are true. You may be surprised at how different reality is from what you have been believing.

leadership dot #4946: wording

It’s a rare person who likes to be told what they are doing wrong, but most people are more receptive to hearing what they can do to get better. This simple nuance of language can make the difference in whether someone actually hears your feedback in a way that is actionable.

For example, which do you think would be more effective:

  • “Your free throw is bad,” or “You’d be a stronger player if your free throw improved.”
  • “Your report is choppy,” or “Your report would benefit from stronger transitions.”
  • “That outfit doesn’t work on you,” or “A deeper shade would better complement your skin tone.”
  • “Your presentation was boring,” or “Next time, consider adding a few stories to your presentation.”
  • “Your event was confusing,” or “First-time attendees could have benefited from more information and signs.”
  • “Your feedback was poorly delivered,” or “Saying the same thing in a different way could make it more effective.”

Your goal isn’t to just deliver the message; you want it to alter behavior. Keep the end in mind at the beginning of your comments.