leadership dot #4557: ownership

One of the first things I talk about with a coaching client is their calendar. You’ve got to take control of your time in order to be successful, and too many cede that control to others because they don’t manage their calendar proactively. If you have a block open, chances are that someone will fill it with a meeting or task. I encourage people to get in the habit of routinely scheduling time in ways that allow them to sanely accomplish the responsibilities of their job which often means claiming blocks (or slivers) that allow you to be in your office instead of meetings.

Examples:

  • Blocking out time for vacations months (a year) in advance when the time is still free and not full of other obligations that are hard to reschedule
  • Scheduling a half-day after being out of the office (for vacation, conferences, etc.) in order to catch up on administrative duties
  • Holding meetings you control for only 25 or 50 minutes so you can do follow-up (or use the restroom!) in the minutes before the next one
  • Scheduling blocks for administrative tasks rather than letting your whole day become subsumed by meetings (aka other people’s priorities)
  • Blocking time for a real lunch break instead of lunch-a-la-vending-machine
  • Including ample travel time to and from appointments, even if it’s walking time
  • Holding deep dive days when you know major obligations are nearing (budget submission, board meetings, EOY reconciliations, etc.)

In some organizations, people won’t respect “administrative time” if they see it on your calendar and will instead double-book you. Circumvent this by giving your time blocks more creative names, like “Meeting with Mable” to cause people to think twice before they ignore your hold.

It’s soooooo much easier to schedule time months ahead than to find an open block in the near term. Leverage that to your advantage and create a schedule that is more productive — and humane — by taking ownership of your time and managing your calendar wisely.

leadership dot #4556: system

I went to back up my computer and got the “wheel of death.” Something was clearly not working, but was it the computer, the USB-C port, the USB-C to USB adapter, the backup drive, or a slow internet connection? I tested them all as best I could, but there was no obvious answer.

Systems are like that, where you see the ultimate outcome but are unsure as to the cause(s). Morale is low but is it the in-office requirement, pay, leadership, tasks, or something else? Prices are high but are they caused by tariffs, bird flu, price gouging, or a result of wage hikes? The yard looks terrible but is the cause vermin, disease, lack of fertilizer, or two big dogs using it as a playground?

There are always multiple inputs influencing the end result of a system. Have the patience to consider the many factors that may be involved instead of assuming there is only one cause.

leadership dot #4555: disorder

In his book The Tipping Point, author Malcolm Gladwell writes about the “Broken Windows” theory developed by criminologists James Wilson and George Wilson: “Crime is the inevitable result of disorder. If a window is broken and left unrepaired, people walking by will conclude that no one cares and no one is in charge. Soon, more windows will be broken, and the sense of anarchy will spread from the building to the street on which it faces, sending a signal that anything goes.”

I saw the theory in action at a rest stop in Illinois. It appears that someone (for reasons that fail understanding) scraped a few of the vinyl letters off a sign in the restroom. Instead of fixing it, IDOT replaced them with handwriting. This led to more letters being scraped off and more handwriting until the final result remained a disgrace. I wonder if the second part of the theory holds in that the defacement spreads to other areas of the facility.

Make it a priority to fix your “broken windows” for damage prevention as well as pride. Even when funds are tight, it does no good to allow such front-facing sloppiness to exist.

Source: The Tipping Point by Malcolm Gladwell, 2002, p. 141

leadership dot #4554: chiptune

There’s nothing like music to anchor you to a time or place…or to make you feel old! Such was the case when I learned about a chiptune festival — three days with 50 artists performing a genre of music that I had never even heard of.

In case you’re also unenlightened, per Wikipedia, chiptune is “electronic music made using the programmable sound generator chips or synthesizers in video arcade games, computers, or video game consoles.” I have no desire to dance to the sound PacMan makes when gobbling up the ghosts but digital fusion is popular enough to warrant its own multi-day rave. (You can listen to a sample here.)

Whether you call it 8-bit music, wonky, hyperpop, or synthwave, this genre shows that music is ever-evolving — as is the rest of the world. Keep your ears open and seek input from those younger than you to stay in tune with new trends.

Thanks, Meg!

leadership dot #4553: drama

Emotional drama creates a vicious cycle. Someone becomes agitated about something or takes a comment personally. They vent about it — likely to more than one person — who takes on some of the emotion and creates their own round of expression. The whole routine is a huge time suck for all involved.

Drama rarely resolves anything. At the end of the emotional outbursts, the initiator is usually drained, time is lost, so they are under more pressure, and others find themselves in the same situation. It’s a very inefficient way of living.

No wonder that one of the key components of Emotional Intelligence is self-regulation. The more senior your role, the more it behooves you to find private ways of releasing the stress. Parents don’t serve their children well by screaming at them. Employees don’t want to see their bosses crying after meetings. No one likes to walk on eggshells around colleagues for fear of a blow-up. Residents shouldn’t see their officials acting like grade school bullies.

If you feel the emotions swelling up, excuse yourself and clear your head. Consider the time you save in apologizing, regretting, second-guessing, and backtracking and you’ll realize that it’s best to simmer down in private.

leadership dot #4552: demolish

A set of buildings was torn down within a week. I’m sure planning and preparation went into the project, but the actual demolition occurred rapidly. All that remains is a pile of rubble.

I think about what it will take to put something new on that site. The architectural and permitting process will take months, and the construction phase will likely be longer. Creating always takes longer than destroying.

It’s not only true for buildings but the principle applies to most things. Culture. Relationships. Policies. Healthy Businesses. Forests. Government.

Before you come in with a bulldozer (or chainsaw), consider what will take the place of what you tear down.

leadership dot #4551: mobilize

While watching the Oscars, I learned of a unique humanitarian effort in which the Zello company turned its headquarters into the Zello Infrastructure Support Center to help victims of the California wildfires. The entertainment company worked with major Hollywood studios, set decorators, production companies, and prop houses to amass a warehouse full of furniture and items from movie sets, then arranged free distribution to fire victims. One clip showed displaced residents with sets from the Wicked movie now furnishing their temporary home — a small moment of joy amidst the devastation.

Zello not only mobilized donations for the tangible pieces but also coordinated the scheduling of appointments for families to go “shopping”, free delivery by the Teamsters, and volunteer services by set decorators to help families coordinate items. It was a massive effort that helped hundreds.

Zello pulled this off by relying on its connections in the entertainment world but each individual and organization has connections of their own that can be deployed for good. (For example, my sister is using her network to fundraise for victims in Ukraine — donate here). If you are among the fortunate, utilize that blessing to mobilize action to benefit others.

leadership dot #4550: expansions

I was one of about 30,000 people watching the Oscars on Hulu when the coverage abruptly stopped —before the Best Actress and Best Picture awards were given. I already missed the opening numbers because Hulu kicked me out after the Red Carpet show and forced me to log in again, and then it disconnected before the end. Not a good experience!

Organizations often try to expand their offerings without taking into account the differences required to deliver them. Streaming a live special event is not the same as streaming pre-recorded shows. Catering is a different business than running a restaurant. Offering online courses are not in-person courses with a camera. Being a florist isn’t the same as growing fresh flowers.

Before venturing into new territory, treat it as a separate entity with the due diligence and planning that you invested for the original offering. Poorly delivered expansions reflect negatively on your entire organization, not just the new portion.

What was on my screen as the two top awards were being given. A Hulu fail!

leadership dot #4549: wind

It was 52 degrees here on Friday — 17 degrees above average. If you just looked at the temperature, you would assume that people were outside soaking in the abundant sunshine…

But accompanying the heat were wicked winds with gusts up to 47 mph, making it feel like a chilly 33 degrees. So much for those shorts!

Culture is a lot like that wind — a force that permeates everything and can shift the organization. Results may be present, but if there is a negative wind as well, it will distract from how it feels to those who work there.

If you’re a supervisor, ensure that you monitor the “real feel” to learn the true state of your organization. If you only look at the “temperature” (aka output), you can miss the underlying morale issues blowing through your culture.

leadership dot #4548: younger

A 19-year-old took over ownership of my favorite local pizza place. (Yes, 19!!!) The food has remained the same delicious pie that I have come to love, but what I’ve noticed is a change in marketing and social media use.

There is now a “text club” where I receive a reasonable number of messages, almost always with coupons. Instead of sending the discounts outright, he has added quirky engagement tactics, such as guessing a number between 1-100 for a greater reward or guessing the winner of the Super Bowl for additional savings. He’s also advertising on the radio and sponsoring the local news.

It’s a reminder to all the “old folks” that the younger generation sees things differently. He is using tactics that appeal to different demographics in ways that weren’t used before. While you don’t have to turn your business over to a 19-year-old, you’d be wise to learn from them about how to reach your audience.