leadership dot #5024: calendaring

One of the speakers in my global communications class advised that the first thing to do when working with an international client or colleague is to add their country’s holidays to your calendar. In addition to showing respect for their culture, it helps you be mindful of times when they will likely be off and predict delivery delays due to the holiday season.

The same principle applies for internal and domestic clients. Know when board meetings and other key events occur in the organization. Understand cyclical deadlines—don’t propose something new to tax accountants in April or school teachers in August. Pay attention to filing and reporting deadlines for grants or other projects. Consider religious and cultural holidays of diverse members of your team.

The more inclusive you can make your calendar, the more likely you are to avoid missteps and surprises caused by others’ unavailability. Let your calendar reflect the world in which you operate, not just your own events.

leadership dot #5023: tally

One way to build confidence and get over the fear of rejection is to more intentionally track when you propose something and receive a “yes.”

You probably receive more approvals than you realize and focus only on the “no” answers. Instead, consider all these communications that could be denied, but when they aren’t, it’s a win.

  • Requesting help from a colleague.
  • Offering a suggestion at a meeting.
  • Giving feedback on an assignment.
  • Suggesting a revised timeline for a project.
  • Pitching an idea about where to go on vacation.
  • Requesting a variation from a policy.
  • Asking your housemate if they want to try a new restaurant.

Every idea or ask is an opportunity for rejection—but on the whole, I believe we receive many more agreements than denials. Don’t let your mind track only the negative responses.

leadership dot #5021: saying yes

It’s a temptation for high-performing people to say “yes” to the many requests sure to come their way. Others know these ambitious folks will get it done, and the performers know that, somehow, they will make it happen. To say “no” can feel like admitting that they aren’t as much of an achiever as the achiever identity they own.

But there is a difference between “can” and “should.” Maybe the high-performer can work late, be stressed, and put other priorities aside to accomplish the request, but the additional project is not the right one for the organization. Saying “no” doesn’t imply that you can’t; rather, it means you could but strategically choose not to.

There is also a distinction between “yes” and “when.” Perhaps the new request is valid, but it is not a priority. Before automatically agreeing, ask if there is flexibility in the timeline that better corresponds with the current workload and strategy. There may be no need to drop everything to accomplish it, just because the request is recent or from someone of importance.

Another option is to consider “who” before agreeing to a new assignment. Maybe your area is the right one to handle a project, but someone else in the area would be better suited. Consider whether you personally need to accomplish the work before automatically saying “yes” to the request.

Being a high performer allows you to feel good about producing an abundance of top-quality work, but instead of continually taking on more, learn to become more strategic in what you accept. Just because you can do it doesn’t mean it has to be now or by you. Ask “whether, when, and who” before automatically saying yes to preserve your energy and talents for the right projects.

leadership dot #5019: remnants

When the Michigan Central Station renovation began, there was graffiti everywhere. If vandals could reach the space, it was covered in spray paint, so much so that photographers came from around the world to document the building as an example of urban blight.

As I wrote about in dot #5016, thanks to a vision and a billion dollars, the building has been restored to its former glory—all except for one corridor. There was a debate as to whether ALL the graffiti should be erased from view or whether a section should remain as a testament to the building’s history. After all, it was in that state for 30 years. Ultimately, it was decided that one section would remain.

Before you erase everything in a transformation or renovation process, consider whether something should be left behind. Maybe a piece is left in its original state. Perhaps something is incorporated into a historical display, or showcased in before-and-after photos. Preservation efforts not only share your history, but also make your progress tangible for all to see.

leadership dot #5017: a new chapter

The transformation I wrote about at Michigan Central’s Station (dot #5016) wasn’t just about rehabbing the building. Bill Ford wrote, “Restoring Michigan Central is much more than a trip down memory lane. This is a place that will help create the future and ensure Detroit and the region remain the center of mobility.“

The renovation of the building was a technical change, but Ford and his team are attempting to institute an adaptive change — one with no knowable answers that involves affecting mindsets and mental models. Adaptive change requires modification of the heart, not just the head, and has a much longer time horizon to implement.

Michigan Central notes that it is “continuing Detroit’s legacy of mobility and innovation and capitalizing on the opportunities the city offers. We will not cede the future of this industry to anywhere else.” That is a banner for an adaptive change effort, one that will forge into the future with an unchartered path.

If you know what needs to be done, it’s a technical change; adaptive change requires a cultural shift. Be cautious not to confuse the two. The timelines are different, people’s emotions are different, and the strategies to navigate the uncertainty require different skills. Think first about the change you are trying to create: are you renovating a building or revitalizing a region?

leadership dot #5007: give support

One of my colleagues astutely pointed out that it is easier to get riled up against something than it is to speak out for something. If things are going well, people tend to say, “Of course, I support it,” and think that showing up to demonstrate that support is unnecessary or obvious, thus giving the loud voices more air. It’s true for public meetings and organizational ones as well.

Better that we give explicit support to the ideas and issues that we believe are good, even if those are the ones in place now. Small pockets of dissent start to feel like a majority view when there is no counterbalancing narrative.

It is unfair to rely on others to be our voice and unwise to let the opposition dominate. Don’t wait until it is a heated debate to make your views known.

Thanks, Felicia!

leadership dot #4999: touch me

This donkey at the entrance to the Detroit Museum of Art is the only piece of art that patrons are allowed to touch. It was purchased specifically as a demonstration piece to show people what happens with repeated touching — the black grooves and nuanced texture have disappeared from the spot where hundreds of people have rubbed.

The donkey is much more effective than any signs could be. It is “proof” that little touches do add up to cause irreparable damage to art, and will hopefully discourage visitors from giving in to the temptation to feel pieces in the museum.

Instead of signs that often go unread, how can you make your point in 3-D?

leadership dot #4977: focus

Summer is often the time for planning and retreats, and these gatherings frequently result in brainstorming and a host of new ideas to implement in the future. While innovation is an important and necessary function, it can lead to a diffusion of energy as teams want to “focus” on a host of new programs that come from the sessions.

It can be hard to focus on a single key priority, but going deep offers many benefits. It’s likely that concentrating on a single area will yield more quantifiable outcomes, which in turn allow for richer storytelling and greater impact. A narrow focus allows for greater accountability as well, with no hiding behind doing a little on several priorities. It’s stronger if one thing is accomplished rather than bits of many.

Picking one thing to be the focus for the short term is hard. Many things are important, and the temptation is great to address several goals at once. Resist and go deep instead.

leadership dot #4976: weave

A colleague is known as the go-to person at her job, and someone else expressed envy at how she knew people from so many different departments. My colleague explained that this just didn’t happen; she intentionally worked to build relationships.

It’s a valuable skill for both your professional and personal lives.

Get up from that desk. Have lunch with other people. Talk in person when possible. Take that extra few minutes to learn about others’ lives, whether you are in person or virtual. Interact outside your narrow department or bubble. Remember details about those you meet. Offer help.

There are many ways to cultivate relationships, but all take intentional effort. We often gloss over the connection in favor of efficiency, but those relationships can become invaluable when you need something above and beyond. They also make the workplace much more pleasant!

Relationships take intentionality to create, but the personal and professional rewards far outweigh the effort. Start today to weave your web of connections.

leadership dot #4962: inside the box

In a webinar about his book Inside the Box, author David Epstein promoted the value of constraints and shared research about how limitations actually make you more creative. The brain wants to follow the path of least resistance, so it takes the easy route first, even though that is not where creativity lies.

The phrase that stuck with me is “It has never been easier to do too much.” People are wired to naturally think in terms of “adding,” and AI and other tools make it easier than ever to do so. We don’t think of subtracting, but constraints force you to clarify priorities and focus on the most important things to accomplish. I think it’s the premise behind writing a-dot-a-day!

Ernst Hemingway ended his days in the middle of a sentence, so he knew where to start tomorrow. Epstein adopted this strategy by writing down the #1 thing he needed to accomplish the next day, and not turning on his phone or other distractions until it was accomplished. He intentionally created a restraint to block the easy path his brain wanted to follow (phone scrolling) and instead channeled his creative energy into something more important.

Dr. Seuss chose to limit the number of words he would use in a book. Nest opted to design its box (what the end users would see first) before the thermostat itself. Other companies write the press release before starting on product design.

Think about how you can self-impose limitations that help direct your creativity to your priorities. Boundaries can turn out to be freeing.