leadership dot #4107: domino

I required the students in my class to watch Luvvie Ajayi Jones’ TED Talk: Get Comfortable with Being Uncomfortable. Nearly all of them commented in their reflection papers that she inspired them to think about speaking up and using their voices, even when they were hesitant to do so.

Luvvie says that someone has to “be the first domino” who speaks up and causes others to follow behind them. It’s tough being that initial voice, even if you know it’s the right thing to do. Her talk provides some of the encouragement and motivation required to be first.

What resonated most with me was her comment that others see the person who speaks up as fearless. “We’re not fearless,” she said. “We feel like we have to.” In other words, it’s an unrealistic expectation to wait until it feels comfortable to have the hard conversations. Even Luvvie, who refers to herself as a “professional troublemaker” gets uncomfortable.

Luvvie reminded me of Shonda Rhimes and her book The Year of Yes. Both women intentionally agreed to do things that scared them as a way to lean into risk-taking and embrace what was uncomfortable for them. The lessons learned from their adventures motivated them to gain the confidence required to use their voice and become a force in other venues.

Spend ten minutes with Luvvie’s TED Talk and gain some inspiration to shake things up a bit. Comfort is overrated.

leadership dot #4038: pay it backward

I recently received a shout-out from a person who used to work for me. She had achieved success in her new job and shared her accomplishment with the message: “Cheers to YOU — and all you taught me.” There was no need for her to acknowledge any influence I had in her achievement, making the nod of appreciation even more meaningful.

Many years ago, I received a similar note from someone who took the position I vacated. He thanked me for leaving the documentation and notes in a way that would help him be successful. It was my intent to do just that, but it was still touching that he made the effort to let me know he noticed.

We often hear about paying it forward and that truly is a good thing to do. But paying it backward and acknowledging the impact people have had is a powerful thing to do as well. Let your appreciation flow both ways.

leadership dot #4010: thoughtfulness

I have written before about David Ambler’s Guidelines for Working with Students (dot #1362) and frequently reference his ten points as ideals that apply to everyone. One of my colleagues agrees, and in preparation for him to share the Guidelines with his staff, I dug out the letter that David Ambler sent me almost 25 years ago.

I had been using the Guidelines for many years — with attribution, but without a backstory. Then, a former staff member took a new job that happened to be in Ambler’s division. When the dots connected, I wrote Mr. Ambler a note thanking him for his work and sent a copy of The Alchemist book as de facto royalties for my usage. I received a thoughtful letter in reply that shared the context for his writing and his original version of the guidelines that had been modified through the years. He also praised my mentoring of his new team member and was sure to copy her in the correspondence.

Re-reading this letter — on real letterhead via US mail — I think of how much more meaningful it is than a quick email zipped off to someone. This letter took thought to craft for a total stranger who required no reply, and yet he took the time to respond to me, praise his staff member, and provide context that made the Guidelines even more impactful for the hundreds of people I have shared them with.

Now there are eleven guidelines to learn from David Ambler — his initial ten, plus the value of intentional, thoughtful correspondence. Decades later, his lessons remain powerful.

leadership dot #4006: innovators

I’m reading a fascinating book, The Innovators, by Walter Isaacson. In addition to describing the evolution of the digital revolution, the book focuses on the innovators themselves and the societal impacts that led to (or detracted from) the development of technology.

Today’s nugget was about the Alto computer — an early prototype of what came to be the personal computer. It was developed at Xerox’s Palo Alto Research Center (PARC), specifically designed for innovation apart from the bureaucracy of headquarters in New York. The brilliant scientists and engineers at PARC did exactly what they were assembled to do, but Xerox corporate managers were not ready to embrace change at the rate it was occurring.

At a corporate conference, there was a display of Altos for attendees to have hands-on experience with the amazing new machines. The all-male executives were uninterested in experimenting with the Alto, but their accompanying wives embraced the machines and began playing with them as intended. “The men thought it was beneath them to know how to type. It was something secretaries did. So they didn’t take the Alto seriously, thinking that only women would like it,” said PARC director Bob Taylor. Because of this narrow mindset, Xerox failed to capitalize on the inventions of its scientists and fumbled the opportunity to be a financial and global leader in the billion-dollar personal computer industry.

Think about your comfort with change. Are you like the Xerox leaders who say they want change — even fund an expensive research park specifically to promote it — but then revert to old habits and fail to take risks when change is presented? Or are you like the male executives who see only one application for something and are unable to consider new possibilities and audiences? Or (hopefully) are you like the wives who could see potential and were anxious to experiment and learn?

As Isaacson points out, being an innovator goes beyond just having good ideas. Push through the discomfort of change to truly embrace innovation in all of its glorious, messy forms.

The Innovators: How a Group of Hackers, Geniuses, and Geeks Created the Digital Revolution by Walter Isaacson, 2014

leadership dot #4001: weigh

I wrote yesterday (dot #4000) about the importance of recording cumulative steps on a project, and an organization that exemplifies this is the local ReStore. Sponsored by Habitat for Humanity, it accepts donations of unneeded appliances, housewares, building supplies, doors, windows, furnishings, plumbing, and hardware — all for resale to benefit Habitat building projects.

Before the ReStore sells these items, it weighs them. Last month they kept 4.4 tons out of the landfill — and they tell me that it was a slow month!

By weighing all their goods, they are able to document (and use for grant purposes) the impact that they are having on the environment and community. It may have been easier for them to say we accepted X donations or sold $X of goods, but weight is a much more powerful indicator of success.

Think about what your critical number is and find a way to track it, even if it requires effort on your part to do so. The right data has power.

ReStore, 4949 Chavenelle Road, Dubuque

leadership dot #4000: recording

When I was just pondering the idea of doing a blog, one of my colleagues suggested that I number them. It’s a thought that would have never occurred to me but on days like today, I am so glad that I followed her advice.

Management guru Ken Blanchard also urged people to record things so they could see progress. Small or incremental improvements don’t mean much in the moment, but the cumulative effect can be great — if we know where we started. Having a visible, interim milestone also creates an occasion to pause and celebrate — something we don’t do enough of in general, often because we haven’t tracked the steps it took to get there.

So, let me take a moment to note this entry. This dot would have not been significant without the numbering, and another day would have passed without a moment of pride. Follow the example to do more recording and create the ability to recognize your achievements along the way instead of holding out for one big bang at the end.

Thanks, Tricia.

leadership dot #3976: volunteerism

Long before there was an internet or field of project management, Herbert Hoover was mastering complex logistical challenges. He was tapped to lead relief efforts to evacuate Americans stranded in Europe at the outbreak of World War I. He then remained to chair the Commission for Relief in Belgium where he mobilized volunteers at home and abroad to feed those in war-torn regions. Hoover continued his service during World War II — after he lost the presidential election to FDR — helping to avert mass famine by feeding over a billion people in 57 countries before he died.

Hoover’s formula was “centralize ideas but decentralize execution,” a good mantra for people to follow today. He was able to bring together partnerships of anyone he could find — using hungry people to unload box cars of food, enlisting teachers and hospitals to distribute food to children, and even engaging American housewives to observe “Meatless Mondays” and “Wheatless Wednesdays” to prevent shortages at home.

I’ve been thinking about Herbert Hoover and his valiant years of volunteerism, crossing the ocean in perilous conditions 40 times to inspire the effort, and I’ve wished there were more people with his spirit today. I’ve recently felt the impact of a lack of volunteers, either to assist at an art fair that had to be canceled due to lack of help or when challenged to find those willing to solicit signatures on a bond petition. Everyone is “too busy.” I’m sure that Hoover felt that way at times but made helping not only his country but starving people in many other countries a priority, even when Americans fought against them.

The essence of the American spirit is volunteerism. You don’t have to do heroics as Hoover did but contributing your time is needed now more than ever. Make it a priority to say yes when asked to help.

Photo from Herbert Hoover Presidential Library and Museum, West Branch Iowa

leadership dot #3975: secretary

Over the Juneteenth holiday weekend, I visited the Herbert Hoover Presidential Library and Museum. There I learned much about Iowa’s native son who became the 31st president, especially his approach to leadership while he was Secretary of Commerce.

When Hoover began as Secretary in 1920, it was considered a minor Cabinet post without much influence or power. However, Hoover applied his engineering background and his ability to formulate partnerships to make the department a “hub of the nation’s growth and stability.” He created standardization for commercial uniformity of most housing components, including electricity, plumbing, and gas meters that made it easier and more economical for people to build their own homes. He regulated the new airline industry and insisted on standard safety features such as lights for all runways. Hoover oversaw the Uniform Vehicle Code to standardize motor vehicles and traffic ordinances and created standards for radio stations.

By the time he finished his service in 1929, detractors joked that he was “Secretary of Commerce, Undersecretary of Everything Else,” but his influence helped the country boost productivity and increase employment in the short term, and made life easier for everyone else in the decades that followed.

Hoover didn’t shrink his leadership or minimize his outreach based on the perception of the agency he was appointed to lead. Instead, he brought with him a large vision and worked to expand the agency’s infrastructure to fulfill that potential — a role model for you to do the same.

leadership dot #3951: drops

A bug divebombed directly into my eye and caused an irritation that necessitated a visit to the doctor. He prescribed eye drops that came in a teeny-tiny bottle for $65. The entire contents are less than a thimbleful (if you’re old enough to know what that is!) or, in other words, far less than a soda bottle capful. Not much!

I put the prescribed drop in my eye while I was still at the pharmacy and a miracle occurred. The eye that had been in pain for 36 hours was relieved before I made it to my car.

For many things, we think that bigger is better, but the eye drops reminded me it’s the impact that counts, not the size. If you have the right strategy, right idea, or right hire, you don’t need to focus on volume. Great power can come from a singular source.

P. S. Happy 11th Anniversary Leadership Dots! Another example of how small drops (aka dots) can have a bigger impact.

leadership dot #3935: air

A good example of a positive instigator (dot #3934) can be found in Sonny Vaccaro whose story is told in the movie Air. Sonny was responsible for expanding Nike’s influence in basketball and identifying players to sign endorsement deals.

This was the situation in 1984: Nike held only 17% of the basketball sneaker market, behind industry leaders Converse and Adidas. Michael Jordan had never played an NBA game. The NBA had rules requiring 51% of player shoes to be white. Players never had a shoe designed for them, nor did any athlete receive revenue sharing for a product line they endorsed.

Yet, Sonny became a champion instigator to save the fledgling Nike basketball division from being closed down (as was under serious consideration). He fought to concentrate 100% of the advertising money on one player. He went to Jordan’s home to speak with his mother when Jordan’s agent wouldn’t arrange a meeting. He enlisted the support of Jordan’s former coach (George Raveling) to give credibility to Nike. He and two others spent the weekend at HQ designing a prototype of the first Air Jordan. Sonny did an audible during the scripted presentation to the Jordans and infused an emotional appeal that changed the situation, then forwarded Mrs. Jordan’s revolutionary demand that Michael would share in the revenue of sales.

We know the end of the story — Air Jordan now is an entire division at Nike with $4 billion in annual sales. If Nike had followed convention, they would have split their 1984 advertising funds to sign three players that would have had less impact than a dunk shot.

It seems obvious now that Michael Jordan would be a mega-star and Air Jordans would be a hit, but at the time it was a huge gamble for Nike and would not have happened without Sonny Vaccaro’s instigation. He changed not only the business but the entire sports marketing game with his passion and persistence.

What project in your organization is worthy of the grit required to be an instigator? Maybe the person who becomes its champion should be you.