leadership dot #4000: recording

When I was just pondering the idea of doing a blog, one of my colleagues suggested that I number them. It’s a thought that would have never occurred to me but on days like today, I am so glad that I followed her advice.

Management guru Ken Blanchard also urged people to record things so they could see progress. Small or incremental improvements don’t mean much in the moment, but the cumulative effect can be great — if we know where we started. Having a visible, interim milestone also creates an occasion to pause and celebrate — something we don’t do enough of in general, often because we haven’t tracked the steps it took to get there.

So, let me take a moment to note this entry. This dot would have not been significant without the numbering, and another day would have passed without a moment of pride. Follow the example to do more recording and create the ability to recognize your achievements along the way instead of holding out for one big bang at the end.

Thanks, Tricia.

leadership dot #3999: conversational tennis

I start all my business communication classes by forcing the students to stand and engage in a few minutes of small talk. It’s an important skill and an increasingly lost one, so I give them different scenarios and require them to do introductions or chat with each other.

Even though they are adults, many struggle with this exercise. To help them, I encourage them to frame the conversation like a friendly tennis match (or maybe these days I should say pickleball?!). You make a comment (lobbing the “ball” to the other person) and they build off that comment (and lob it back). If you don’t include a hook or enough information for them to build on, the other person has to “serve” up a new ball and try to start the conversation that way. In other words, if I introduce you by saying “This is Chris,” and leave it at that, there is nothing to keep the conversation going. It’s much stronger if I say “This is Chris; they also have golden retrievers.”

Some of my students end up with a pile of “balls” at their feet — answering all the questions but never asking them in return. Others get a pretty extensive volley going between them and become deeply engaged. Either way, it’s a helpful mental exercise to ensure you are a contributor in the informal chatting.

leadership dot #3998: paw-some

When I came home, there was a notecard at my doorstep addressed to “our favorite neighbor.” Who wouldn’t like to receive that?

It read: Thank you for the water bowl! It helps big thirsty pups like us stay cool and hydrated coming up this big hill! We think you’re paw-some! Love, Max and Chloe. P.S. See a dip of us enjoying the water on social media. Our dog walker always shows us off!

It turns out that Max and Chloe are the beautiful German Shepherds that I see using the bowl of water that I have on my sidewalk for dogs to use in the summer. Lots of dogs use it, but this dog walker is the only one who took a moment to share her appreciation.

I’ve often talked about the power of handwritten notes, especially those written to those “unusual suspects” who don’t often (ever?) receive recognition for their good deeds. This note is a perfect example of something that took only a few minutes to write but had an impact on me.

Think about whose day you — or even your dogs — can brighten by handwriting a word of thanks today.

leadership dot #3997: lined

The petition we were using to secure signatures had literally hundreds of incomplete entries on the original form. People are required to complete their name, street address, city, state, zip, and date — but once one person left a data field out, others copied the pattern, and many subsequent entries were lost.

Then, our communications person added lines to make columns on the form, and — presto — no more problems. One simple change resolved everything.

The problem could have been avoided entirely had the lawyer who made the form considered how people would actually use it. If they had ever been out in the field collecting signatures for the petition, they would have quickly learned that having a single line did not lend itself to intuitively providing so many data points.

The further the creator is from the end user, the more gaps are likely to occur. Before you produce something en masse, test it out with a few who will actually be affected. The early tweak may save you from mounting late frustrations.

leadership dot #3996: fester

I have a friend who is the primary liaison between his organization and the contractors for a new building. It has been fascinating to hear about his triumphs and struggles through this process, including now when they are in the home stretch before opening.

One of his challenges has been to know if or when to address issues that he sees on his walk-throughs. Is that imperfection going to be addressed as part of the finishing process, or is it an oversight that needs to be brought to attention? Does he mention that a component is missing, or trust the process that all will be done according to specifications in the end?

I think managers frequently face the same dilemma when they observe gaps in any project or in an employee’s performance. Will they get to X or do I need to remind them? Are they aware that there is a problem, or do I need to point it out?

Oftentimes, the best approach is through a question. Asking allows the responsible party to know you noticed but leaves them with the agency to address it on their own. It’s not micromanaging; more like coaching and micro-nudging. You’re not telling them what to do, rather you’re providing input while the work is in process and a gap can be more easily resolved.

If you’re going to speak up about something in the end, it’s usually better to acknowledge it in the beginning or middle rather than let it fester.

leadership dot #3995: wedding

Today’s dot was written by Kiara Larson from Minot State University’s LEAD 201 Collaborative Leadership Class.

Over the last few weeks, I’ve had the privilege of going wedding dress shopping with my sister-in-law in search of her dream dress. We went to four stores in total and each experience was completely different. It’s amazing how much the “vibe” of the store and employees affect the customers. Two out of the four experiences were really helpful and comforting. However, the other two felt chaotic and rushed without much assistance.

The two helpful stores made it a good experience by having a positive attitude and constantly offering solutions. There were countless times when we didn’t like a certain part of the dress and the worker always had ideas to fix what we didn’t like. The other two stores weren’t as patient. One store didn’t even have a private area for bridal groups so any random person in the store could see brides trying on different wedding dresses. Overall, it didn’t make shopping there a special experience.

There are millions of wedding dress stores so it might be challenging to make your store unique from the other options. The easiest way to distinguish yourself from others is to maximize the quality of your customer service. Weddings are stressful and brides are seeking some peace of mind.

This concept doesn’t only apply to bridal stores. Every company should hire employees that are competent, helpful, and adaptable to different types of people. Customers having a good experience will lead to positive reviews and more clientele.

leadership dot #3994: role model

Today’s dot was written by Kirstin Nelson from Minot State University’s LEAD 201 Collaborative Leadership Class.

Working at a daycare, having a positive and fun attitude at all times is vital to making sure that the children remain happy throughout the day.

Have you ever seen a grumpy parent or childcare provider who is clearly annoyed with a child’s endless questions or overall childish nature? I admit that I have been in this position before; it is easy to get frustrated when acting as a role model, but after a certain amount of time this child will stop asking questions and they will develop their parent/care provider’s grumpy attitude. Not exactly the outcome you want when it comes to children. But if that adult puts an effort into answering the child’s questions, and encourages curiosity and fun, that child will grow up loving to learn new things and have a fulfilling life.

It is important to keep this in mind when taking up a leadership position. Do you want the people working for you to have a positive and fun attitude? Do you want them to take their job seriously and always be professional? Leading by example is an effective way to set the mood of your organization or team. Be a role model to the people you are leading, and if you do a good job, they may just look up to you as a child looks up to their parent or caretaker.

leadership dot #3993: exhibit

Today’s dot was written by Kevin Vandal from Minot State University’s LEAD 201 Collaborative Leadership Class.

This school year, I am a member of a small music ensemble that traveled to local middle schools with outreach presentations. This task of developing and sharing music-based content with younger students was entirely new to me and the other two members, so thankfully we had access to valuable guidance from seasoned professionals.

The difficulty of pre-production complexities, such as planning topics, examples, delegation, and activities were all minimized in comparison to the unforeseen twists and turns of live performing: once we were dismayed to discover we had extra time to fill, another time a 7th grader was disruptively devouring a sandwich – with his classmate’s rapt attention.

Some much-welcomed insight from our mentors led us to grasp one striking, fundamental concept. This idea was that our sole job was to exhibit. Display. We were not charged to instruct, discipline, or even entertain – our job was to put on a show. Simply make some music and knowledge and advice available for consumption.

Why was this a profound realization? This refined vision transformed our presentation approach… Without responsibility for classroom management, disengaged audience members had no reason to panic us. Official freedom to stray from our pre-determined script made the clock less of an enemy, as delightful dialog with curious youth had the potential to fill many minutes. We stepped back from thoughts of lesson plans and being fun for everyone and arrived at the mindset of merely channeling our passion for music in an accessible way. Communicating like this was very effective.

One of our coaches had this advice: be prepared to exhibit without any audience feedback but foster as much of this interaction as possible. As we found ourselves genuinely interested in our own exhibit, our audience became interested. What could have been a lecture became an invitation to a fascinating world. The next time you are sharing with a group, give this a try. Relax your self-imposed constraints and responsibilities then reveal your message to the world. Enthusiasm is contagious; no need to cater to uncaring onlookers. Just exhibit.

leadership dot #3992: tie-dye

Today’s dot was written by Krista Permentier from Minot State University’s LEAD 201 Collaborative Leadership Class.

As I sat down next to my t-shirts, I looked at the abundance of tie-dyes I own. Each is made with the same products, the same procedure, and mostly the same design. However, each one is unique and very different from the next.

We get so used to the same procedure and design of our days at work, at school, and even in our home lives; however; what would happen if each day was different? Would it amount to pure chaos, or would it be a new breath and refresher of the joys of our everyday life?

Consider a tie-dye shirt. When you lay yellow and blue next to each other, you may get yellow and blue, or you may get a green gradient, Look at how a simple, yet subtle factor can change the entire experience.

Whether this be a t-shirt or a day, you should take charge of it yourself. Make your own subtle change, find a new path or design, place the rubber bands differently, or run on a different schedule. Watch as not only will you get something equally (or more) beautiful, but you’ll get a new experience based on the change.

leadership dot #3991: taking a risk

Today’s dot was written by Maelyn Sanders from Minot State University’s LEAD 201 Collaborative Leadership Class.

This semester I really wanted to try new things and put myself out there. Rock climbing caught my eye, so I gave it a try. I was very fearful the first day. I didn’t want to look bad or make a fool of myself. However, after the first climb, I took off and found a new hobby to enjoy.

I learned three things from that experience: Risks are scary, people don’t want to fail, and people love to be comfortable.

I was so scared to rock climb, I almost backed out. I would’ve missed a great opportunity to find something new I love doing. When first climbing, all I was thinking about was, “What if I fail?” “What if all these people laugh at me?” but, people always fail. That’s the beauty in life. If people never failed, we would’ve never learned anything new.

When I had my first failed climb, I was met with support and advice on how to overcome. I gave it another try with more confidence and determination to achieve the climb. Lastly, comfortability. All I wanted to do was the easy, safe climbs. I knew I didn’t want to mess up, so I stuck with what I knew I could do with ease. But what is the fun in that? Never challenging yourself will lead you to destroy your imagination and you will never truly know what you could accomplish.

At least with risks, you are always winning, no matter the outcome. You might not win the big prize; however, you are gaining knowledge. Learning and growing as you go, and every good leader should be willing to learn and grow rather than sit and wait for destruction. So, take the risk, nothing to lose, everything to gain.