leadership dot #2460: crocus-minded

An unknown author captures the sentiment of what it feels like to be a change agent by comparing it to a crocus at the start of spring. The poem conveys this challenge:

It takes courage to be crocus-minded.

I’d rather wait until June like wise roses,
when the hazards of winter are safely behind and I’m expected.

Everything is ready for roses, but crocuses?

Knifing up through hard-frozen ground and snow,
sticking their necks out,
because they believe in spring and
have something personal and emphatic to say about it.

I am by nature rose-minded,
even when I have studied the situation
and know there are wrongs that need righting,
affirmations that need stating –
Well, I’d rather wait until June.

But somebody has to care enough
to think through and work through hard ground
because she believes she can do it
and knows there is someone greater than herself
to help her break through.

Me? Crocus-Minded?
I pray for courage.

It is always easier to let someone else go first; to allow them to forge the path and create a more conducive environment for growth, but, like crocuses, hardiness is required for those who wish to impact change.

Do you have the courage it takes to be crocus-minded – to persist even in the face of adversity – to go first and push through frozen ground to achieve growth? Use the spring blossom as a metaphor to remind yourself that it is worth the effort to be that burst of color in the snow.

Image by jplenio on Pixabay

 

 

 

 

leadership dot #2459: lunk

In the Planet Fitness gyms, there is a prominent Lunk Alarm that others can set off if a lunk is spotted in the facility. A lunk, as they define it, is one who grunts, drops weights or judges. It is a good-humored attempt to keep the atmosphere light and maintain “a judgment free zone” for all the participants.

Wouldn’t it be nice if offices, stores and other establishments had an equivalent “lunk alarm” to ward off those who may be condescending or judgmental toward others? Instead of letting insidious behavior go unchecked there would be a public way to proclaim that it was unwelcome.

Without putting a giant alarm bell on your wall, think about what you can do to establish norms of respect in your setting. Can you develop a shared language that allows you to call someone out without drama? Is there a ritual or motion you can easily perform that sends the same message? How clear are you about expectations when you onboard or review employees?

I doubt the lunk alarm is sounded often – mostly because it is there in the first place. Be proactive in communicating your expectations before they cause the warning bells to ring.

leadership dot #2458: insomnia

For an example of a business that provides a novel twist on a common product, look no further than Insomnia Cookies. There is nothing special about the variety of cookies they offer, but you can get them warm – and delivered – until 3 a.m.

It’s not surprising that outlets are commonly located near major universities where hungry students may take advantage of the middle-of-the-night hours, nor is it unexpected that they don’t do deliveries until noon on weekends. But they have created a niche where in less than an hour can have your sweet treat, at your door complete with a la mode if you so desire.

Insomnia Cookies has built their business around their hours – having little competition for delivered snacks after midnight – and convenience. Hot breakfast sandwich delivery? Rent-a-dog? “Speed services” (like speed dating) to help you decide on which church to visit?

What about you? Think about how you can take your existing product or service and present it in a new way. Maybe an idea will come to you at 2am when you are eating your cookies!

leadership dot #2457: bananas

When I worked in college admissions, the admissions counselors internally described applications like bananas. If a student applied without scores or transcripts, it was like a green banana that could sit for a few days before follow-up. On the other end of the spectrum, the longer an incomplete application sat, the more rotten it became until, like an overly-aged banana, it reached a point that it was useless. This classification system allowed us to prioritize and target follow up with appropriate messages for each group.

Think about the process components in your organization that operate like bananas. Maybe you have a job platform where candidates submit partial credentials as they apply for employment. Perhaps your organization is seeking new members and those who show initial interest without follow-through may become “overly ripe”. Or it could be that your organization has people who start a registration without completing it, putting them in various stages that parallel banana maturation.

The term “banana” served as a shorthand for everyone to track the all-important completed application rate in a way that was actionable. It simplified the classification categories and aligned with strategies and priorities. It also allowed the counselors to focus their efforts on applicants that were still viable – or to ignore or to attempt a different strategy to “make banana bread” out of those that weren’t.

Maybe your organization could benefit from “going bananas” with one of your key processes. Just as with the fruit, timing is everything.

leadership dot #2456: behind the scenes

Recently I have heard a growing recognition of the people who make another’s work possible. Some examples:

  • The newest Crate & Barrel catalog features three women carpenters and designers on its cover with the headline: She Makes Us Crate. The opening spread is dedicated to the women in the woodshop who build the sets which grace the pages of the catalog.
  • In a People magazine interview, Mark Harmon expresses his appreciation for the crew of NICS: “This show represents a livelihood for a whole lot of people who arrive long before I do and leave well after me and don’t get paid nearly as much,” he said.
  • The Academy Awards (and other similar shows) give trophies not just to the actors, but to the sound mixer, film editor, set designer, etc. etc. etc. – paying tribute to those behind the scenes.
  • When speaking in favor of a Wealth Tax during a stump speech, Elizabeth Warren noted that to make their mega-fortunes business owners relied on roads, bridges, infrastructure and other community services to achieve their wealth and did not earn it all on their own.

Take a moment to think of all those who have made your work possible: the maintenance crews, technology support, central office functions, past colleagues, delivery staff and countless others. More people do their work “behind the scenes” than could ever be on the stage.

Choose someone whose work has allowed you to do yours and show them some appreciation today.

leadership dot #2455: fake news

It’s easy to attribute “fake news” just to the president or national news outlets, but more and more people are guilty of similar transgressions in their everyday speech. It doesn’t start with big things – equivalent to who will pay for a wall – rather minor falsehoods that we utter without thought.

Examples include:

  • Promising to send a report out tomorrow, but it doesn’t arrive until several days later
  • Telling your partner: “I’ll take care of that tomorrow” but failing to do so.
  • Warning your child: “If you don’t come here by the time I count to three, I’ll…” but not following through on the consequences
  • Saying “I’ll be there at 9:00” and walking in at 9:10

None of these scenarios would seem outside the norm but all contribute to a collection of words that are spoken with intention but not outcomes. Over time, it causes others not to take you at your word or believe what you tell them.

Whether said with well-meaning or not, think twice before giving definitive declarations of what you will or will not do. Filter your speech as if you were a fact-checker. How much of what you say do you actually follow up on and how much is good intentions without the action behind it?

Your integrity begins with your words.

Image by Hattcina on Pixabay

 

 

Image by Hattcina on Pixabay

leadership dot #2454: shin

I slid on the loose mat as I was stepping into the shower and slammed my shin into the side of the tub. Yeoww! It triggered all the nerves in my leg and was momentarily quite painful.

When I shared the incident with a friend, he discounted the incident and quickly moved on.

I think this exchange can serve as a metaphor for civility. Even though you can’t see outward evidence or don’t think something is a big deal, you need to respect that it is real for the person sharing it with you. It doesn’t matter that you can’t feel their pain; it still helps to acknowledge that it is there.

Hitting your shin causes disproportionate nerve reaction to the severity of the injury just as many comments or transgressions seem innocent but trigger larger emotions.

Our experiences are very real to us – whether they make sense, seem significant or are apparent to others. Keep in mind that the person to whom you are speaking may have just hit their shin – feeling true pain that is invisible to you.

Image by sciencefreak on Pixabay

 

leadership dot #2453: grooming

One more thought from the human trafficking lecture I attended: the panelists were clear to dispel the myth that trafficking occurs by snatching children off the street. Most young women who are exploited through this injustice are initially groomed and seduced over a period of time. Individuals prey on the lonely, vulnerable and poor and befriend them with attention, money and gifts. Soon the disenfranchised person becomes indebted to the trafficker and controlled by their power.

If the mind is susceptible to grooming, think of how that malleability may be used toward good instead of illicit ends. A person can be bestowed with positive thoughts and dreams so that over time they become empowered to realize their potential. A person can be mentored, apprenticed, coached and professionally loved in ways that groom them to achieve greatness.

Whether intentional or subliminal, toward good or evil, wanted or imposed, we are all being influenced by others. Take care that the messages you share with others build their strength rather than minimize them. Over time, what you say (or don’t say) does matter.

Image by Tumisu on Pixabay

leadership dot #2452: highest bidder

When I think of a police auction, I think of old Ford Crown Victoria cruisers and maybe some used office equipment, but not earrings, pans, tools and Christmas decorations. My assumptions were proven wrong at a recent auction I attended that had artifacts from throughout the house: coolers, frames, fishing gear and flashlights among dozens of other items.

I wondered what the back story was that caused someone’s possessions to anonymously end up at a public auction, and I wondered who determined what was valuable enough to seek a second life. There were many things in “unknown condition” as the auctioneer pointed out and several items that I thought more worthy of the trash can than a bid. But most of the items sold to someone, even if only for two bits.

In this area of Marie Kondo and tidying up, think twice before you relegate unwanted possessions to the landfill. Leverage the many free social media sites to find a new home for your castaways. If this auction is any indication, there is a market for everything if the price is right.

leadership dot #2451: on the road

An entrepreneurial Girl Scout (and her parents) recently took to the road to sell more cookies. She decorated the family van in can’t-miss messaging and then sat in the parking lot near a busy intersection at lunchtime. It was a novel approach to appeal to new customers and to meet them – literally – where they were at.

I think of selling Girl Scout cookies through door-to-door, a sheet passed around the office or a phone call from family or friends – not in the Cookiemobile, but it seemed to work.

How can you think about your organization’s offerings in a different light? Maybe you, too, can go on the road and fill your customer’s needs in the moment.