#678 hello, my name is…

Until I arrived at work yesterday, I was oblivious to the fact that it was “Pick Your Name Day”.  But it was, and one of our offices decided to play along.  Everyone chose a name for themselves — or several names throughout the day — to get in the spirit of the theme.  

I played along too, but was one of the few who had no difficulty in choosing a new name for myself.  I became Hannah.  This has been a favorite name of mine for a long time, thanks to one of its virtues of being nearly nickname-proof.  

Hannahs that are named Hannah are actually called Hannah.  Unlike Elizabeths that are named that but called Beth.  I hate the confusion that it causes — when calling for appointments or knowing which name was used for certain records.

Thus, I have become a name fanatic in our office; insisting that our correspondence be sent to the “preferred name” as soon as a student tells us this information on their application, instead of to their formal name that we likely received from ACT.  To me, it is a signal that we know the student and take care to treat them more individually than just a mass mailing.

At home, I toss mail that comes to “Elizabeth” unless it is very official-looking, because it means that it is from someone who has just purchased my name and not someone I have sought out.  Contrast that with mail from my alma mater that still to this day comes with lower case beth like I spell it (guess where I am a major donor?).

As you address clients and friends of your organization, take special care to call people by their preferred name.  It is an important connection that you can make and a sign that you are listening to what is important to them.  A Rose is not as sweet if she really prefers Rosie.

— Elizabeth triplett  (how the lower case b originated)

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#677 marked

It’s almost construction season and so shoulders and yards are marked with colorful little flags.  These markers designate where the gas line, the fiber optic cable and the electrical wires run underneath the ground.

Lawn services also use a little plastic flag to mark your yard when they have come by and applied their fertilizer treatment.  

Both sets of flags serve the purpose of making the invisible visible.  They are little indicators that something is going on.  Even though the road or yard itself shows little difference at the moment, the flags tell you that activity is occurring and change is near.

What “flag” can your organization place to show your clients and donors that work is underway?  Thermometers for campaigns is one type of flag.  Stores that allow people to sign paper shamrocks or shoes and post them with a donation is another.  Report cards in school indicate mid-semester completion.  

Don’t wait until the road is repaved to let people know that you are on your journey.  Give attention to placing some flags along the side to help others know while they can’t yet see progress, it is in fact being made.  

— beth triplett
leadershipdots.blogspot.com
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#676 trickle

One only has to look at this winter to get a sense of how even the mighty can fall if you don’t tend to things continuously.  Just a few short months ago, this was the pile of snow in the mall parking lot:



Today it is gone.  

We haven’t really had “spring” or even days when it was prudent to be without a coat.  It’s not like the hot sun has been shining or people are rejoicing about the warm and wonderful weather.  It’s just been a tad warmer, still with that cool wind — and yet, it was enough to make the mountain of snow vanish.  

Little by little, without any notice or flourish, the pile is gone.  It disappeared in a trickle, not a flood, but it is gone nonetheless.

The same can happen in your organization if you don’t care for it.  That big lead or advantage you took for granted — that you couldn’t conceive of losing — can slowly slip away like the snow pile.  

Organizations, relationships and all organic things can entropy without proper care.  Think of the mountain when you feel like resting on your laurels.  If you lean on it too frequently, you may find yourself falling on your bottom instead.

— beth triplett
leadershipdots.blogspot.com
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#675 Lassie

One of my very favorite cartoons from a decade ago is the following:

Gary Larson shows a man caught in quicksand when a collie comes upon him.  The man implores “Lassie” to go get help, so the dog runs past trees, jumps over a log, takes an airplane ride and then comes to a screeching halt when she realizes “My name’s not Lassie.”

How many times have we acted like the collie in this cartoon and taken on heroic efforts to accomplish a task that wasn’t ours to do?  Or started to worry about a problem that wasn’t ours to worry about or solve?  

I don’t think that I have ever uttered the words “that’s not part of my job description”, but I do believe that there are appropriate limits and boundaries to the responsibilities and woes that we take on.  Sometimes it is ok to say no to adding something to your plate that belongs with someone else. Your name isn’t Lassie either. 

— beth triplett
leadershipdots.blogspot.com
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#673 pay the pig

Intuitively we know that language is important, but we sometimes become casual or even careless with the labels we give things.

In our office (and beyond), we take names of things seriously.  When we changed from college to university, it was a hard transition.  “University” didn’t roll off the tongue or seem natural.  We are now changing the name of a program on campus, and the new name also seems cumbersome.

In order to foster intentionality about the words we use, we have a practice of charging people when they slip and use the old name.  We have a piggy bank and each time a person defaults to the wrong name, they owe the pig five cents.  After the first few weeks, the fine goes up to 10 cents, then to a quarter, then to a dollar and after a reasonable period has passed the fine is five dollars.  Not only does it make the speaker more conscious, it makes everyone else more vigilant as monitors.

Today, it would be “college” that felt awkward; “university” is the natural default.  We want to get to that point with our new program name so the pig has been pressed into service again.  Our president alone paid it 30 cents yesterday.

Find a way in your organization to get consistency in the language you use to name and describe things.  And enjoy the pizza that you can buy with the earnings as people struggle to make your chosen words come easily to them!

— beth triplett
leadershipdots.blogspot.com
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#672 lasting change

There are volumes of books and entire courses on how to create change, but for me it can all be boiled down to five steps:

1. HAVE NEW EYES.  Marcel Proust said that “the real voyage of discovery consists not in seeking new landscapes, but in having new eyes.”  You need to pay attention to needs and “dots” that you can connect.  You need to have new experiences.  You need to become conscious and intentional about seeing how things are connected.

2.  COMMUNICATE, COMMUNICATE.  No one will like your change effort, no matter how good, if they are surprised by it.  Share the idea in the planning stage and genuinely seek feedback.  Communicate the context as well as the idea itself.  If people understand the “why” behind something, they are more likely to accept the “what”.

3.  INTEGRATE.  (aka: connect the dots)  The strongest change efforts are those that combine ideas to make something better.  Connect new initiatives to existing goals.  Build on strengths.  Involve partners.  Integrate both thinking and resources for greatest success.

4.  FOCUS.  Only the most talented can juggle diverse objects at once.  Focus your team’s energy on accomplishing your main goals instead of taking on a wide variety of projects.  Henry Breckenridge said: “The main thing is to keep the main thing the main thing.”  Follow his mantra for your change efforts.

5.  CREATE SYSTEMS.  A goal of most change efforts is for the new way of doing to become embedded in the fabric of the organization.  For this to occur, you need to develop intentional systems to outlive you once you move on to champion another project.  Don’t stop at designing what is needed; be sure that there is a method for how it will occur over and over again.

Whether you are responsible for your organization’s strategic plan or you just want a new way of doing a small step in an existing process, following these five steps will go a long way in ensuring that the change happens — and lasts.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
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#671 alterations

At the moment, I have three different airline trips booked via two different airlines.  I also have about four notices each that my schedule has been changed or my connections are no longer valid.  For one, the flight times changed by four hours.  Another changed 15 minutes.  One of my trips involves coordinating with two other people and between the three of us I have more emails than I can manage.  Right now, I am really not sure who is arriving when or whether we depart at 12 or 2pm.

All plans are just one domino in a long chain.  When the flight time changes, the car rental needs to change.  Pick up times are different.  Departure times dictate what attractions can be seen that day.  Yet the airlines continually make cavalier alterations to the best laid plans with barely an email notification of such changes.

I am all in favor of flexibility and maximizing performance.  But when does being nimble become just plain annoying?  Couldn’t the planning have been done before the flights were published?  Or left alone after the first change was made?  

When you make a change, even one that makes sense in isolation, think twice about the other changes that it will trigger.  I believe there are times when well enough should be left alone.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
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#670 they’re baaaack

Well, yesterday’s blog caused quite a stir!  I heard from more people about that blog than any of the others — some were laughing, some were wondering, and some were plainly unhappy that they had been pranked.

It caused me to think about all the emotional energy that is spent in organizations about things that turn out not to be true.  I heard someone complain yesterday about a program change — that turned out to be a possible change — that they are now going to meet and discuss in three weeks.  I had three emails and an in-person rant wondering if something else had changed — and I learned from a two minute discussion with the person involved what the real outcome was.  I think the phenomenon happens often with weather forecasts — people get anxious about a prediction that never materializes.

While April Fools gives an excuse for intentional misleading, we should take care on the other 364 days to validate a message before getting worked up about it.  Things are not always as they seem if we take a moment to clarify the message that’s out there. 

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
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#669 farewell

I know from collecting buttons that once you start, it becomes incredibly difficult to end.  I tried to cease in 2001, but those that knew me were upset at the thought that I could stop after 30 years and some 6500 pieces in the collection.  So I kept on, and now it is 44 years and almost 11,000 of the pins.  I suspect they are with me for life.

So the “you-can’t-quit” phenomenon is on my mind regarding this blog.  When I started it, I had no intention of having blog-writing become an on-going part of my life.  It is an omnipresent obligation — I am constantly seeing the world through “blog eyes” and am always on the lookout for a topic idea.  In addition, to write a daily missive takes time.  The weather is getting nice outside (finally!!) and I want to feel the sun on my shoulders without the filter of office glass.

I started writing on a random date (Saturday, June 2, 2012) so I think it appropriate that I end at an arbitrary point as well.  Thus, Blog #669 — today — will be the last leadership dot published.  I have shared all the insight and wisdom that I have to share.  

I have confidence that you will be able to see your own dots and connect them with meaningful lessons in life.  You might start by checking today’s date.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
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