leadership dot #3654: contributors

Do you recognize the names of Frank Wills, Mark Felt, or Alex Butterfield? Whether you do or not, the course of U.S. history was changed by these men.

Today is the 50th anniversary of the Watergate break-in. What was first described as a “third-rate burglary” eventually led to the resignation of President Nixon and a host of indictments for people on his staff. Watergate was the office building housing the Democratic National Headquarters. On this date in 1972, Frank Wills, an astute security guard on his evening rounds, noticed that a door latch had been taped open. He alerted the police and set an investigation in motion.

Mark Felt, the FBI’s number two, provided invaluable direction to the Washington Post reporters pursuing the cover-up story. He supplied deep background material which earned him the name of Deep Throat, and his covert intelligence kept the investigation alive and led to Congressional hearings.

But the real break came during a Senate Watergate Hearing in 1973, when Deputy Assistant to President Nixon, Alex Butterfield, was asked: “Are you aware of any listening devices in the Oval Office?” His decision to tell the truth (unlike several of his colleagues) led to the bombshell revelation of Nixon’s taping system — and the discovery of tapes that eventually implicated the President.

There are many people who played prominent roles in the Watergate investigation but these three were outside the limelight — yet crucial to the outcome. It’s a reminder that everyone — from the security guard to the deputy assistant — can be important contributors to your overall effort. Never minimize the impact all the members of your team can have. There is no such thing as an inconsequential role.

The Watergate Complex in Washington, D.C.

leadership dot #3653: lead

I was a journalism major, and for many years Katharine Graham would have been on my “who would you most like to have dinner with” list. I was delighted to see her new stamp in the Distinguished Americans series, honoring her work as publisher of the Washington Post from 1963 to 1991. It’s appropriate timing, given The Post‘s role in Watergate 50 years ago this week, and the courage of Graham in particular.

Mrs. Graham was reluctantly thrust into a leadership role when her husband — who had been given ownership of the paper by Graham’s father — committed suicide. She battled the imposter syndrome as well as overt challenges to her authority, but increasingly acted on her convictions. She published The Pentagon Papers when the New York Times was under a court order to suspend publication and supported Bob Woodward and Carl Bernstein in their pursuit of the Watergate story, even when other papers discounted it. She made gutsy decisions that would have been hard for anyone to make, even if not burdened with the expectations that came with being the first female CEO of a Fortune 500 company.

Graham often thought she was not fit for the publisher role. She may have felt out of place, but I, like many others in retrospect, felt she was in exactly the right seat. Her tenacity, guts, and values were precisely what was needed in the crucial time during which she presided.

Graham did not choose a leadership role, but she led.

If you find yourself having the occasion to lead — whether by choice or circumstances — I hope you use Katharine Graham as a role model. Do what is right, even if it is hard.

leadership dot #3622: courier

Over the weekend, I watched the movie The Courier, a true-story drama about the smuggling of Soviet Union secrets during the Cold War. A senior Russian official, Oleg Penkovsky, had grave concerns about Chairman Khrushchev’s stability and intent, so he volunteered to leak nuclear secrets to the West. Greville Wynne, a British businessman, was recruited for the spy effort to avoid the suspicion which naturally enveloped any government personnel. Wynne could frequently travel to the USSR under the guise of doing business and couriered over 5000 top-secret military documents before being discovered.

The film centers around the bravery of the two men who valued avoiding nuclear annihilation ahead of their personal risk. Ultimately, Penkovsky paid with his life and Wynne endured years in a Russian isolation cell but they are credited with avoiding a 1962 nuclear showdown in Cuba.

The sacrifice of the two men can serve as a reminder to all of us to put the interests of the whole above our own comfort. Would you be brave enough to help avoid a catastrophe by committing international espionage? I doubt I would. But we can be brave without fearing our lives — and with that luxury comes the obligation to do so. Speak up when someone is facing isolation. Step in when you see aggression. Apologize. Define and hold people to organizational values. Question things that don’t seem right. Contribute to causes that advocate for human dignity. Volunteer to help others.

And work for peace. The next nuclear showdown may not have a Penkovsky and Wynne to avert it.

leadership dot #3563: imprint

If I asked you how many plastic bags are floating around in the Dubai desert for camels to eat, you may not think there were many. Plastics in the desert wouldn’t seem to be a problem, right?

But a presentation by plastics researcher and environmentalist Marcus Eriksen proved otherwise. In addition to personal stories and statistics that presented alarming facts about the enormous amount of plastic pollution in oceans, the desert, and every corner of Earth, Ericksen came equipped with startling evidence. He shared a suitcase-sized wad of plastic bags that he unearthed from the carcass of a dead camel! After the lecture, he allowed people to touch it, hold it, pose for photos, and truly grasp the depth of plastic pollution occurring even in isolated places. It was simultaneously disgusting and powerful.

There are others who have used dimensional artifacts to shock others into action: a manager who curated a collection of 424 gloves used in his company to show the problem with independent purchasing processes or a consultant who brought piles of videotapes to a committee to illustrate the need to revise an award selection process.

We can recite facts and even tell stories until our voices are hoarse but a compelling visual is hard to discount. Visuals gain attention (what picture do you think was on the front page of the newspaper for Erikson’s lecture?), generate word-of-mouth retelling, and imprint an indelible image on our mind that remains long after the statistics have faded. If you need to make an impression, do it in a 3D way.

Marcus Eriksen and the mass of plastic bags found in the carcass of a dead camel in Dubai

leadership dot #3560: pave the way

The Michele and Donald D’Amour Museum of Fine Arts is named for two benefactors — who never collected art of their own. The couple earned their fortune through lumber and coal but left their estate to construct a museum for the “most valuable, meritorious, artistic and high-class oil paintings obtainable.” Today, the galleries exhibit Monet, Degas, Renoir, and O’Keefe paintings — a collection that is often loaned to other museums due to its quality.

Just because you don’t do something yourself does not mean that you can’t pave the way for others to do it. You don’t need to be an art collector to help others appreciate the masters. You don’t need to be an author to help others become readers. You don’t need to be an architect to recognize distinctive styles of buildings. You don’t need to be a scholar to assist others in earning an education.

Start your legacy while you are alive by helping others achieve your aspirations. You may not have fulfilled your dreams on your own but they can be realized in different ways.

leadership dot #3518: Hitsville

We too often think that being influential equates to being big. To disabuse that notion, one needs to look no further than music mogul Berry Gordy. In 1959, Gordy borrowed $800 from his family and started Motown records in his home. In that studio, 191 songs reached the top of the charts between 1959-1971! And the music wasn’t just by one performer; fifty artists from Motown reached Number 1.

I’ve been to Gordy’s home that is now preserved as Hitsville, U.S.A. in Detroit. It’s a regular house in a residential neighborhood — you can almost drive by without noticing. But from that modest place came music and influence that created the second original American musical genre.

Think about Gordy when you are discouraged. You don’t need a fancy anything to make an impact with your work.

leadership dot #3462: unknown

Eighty years ago today, the Japanese bombed the U.S.S. Oklahoma in Pearl Harbor, killing 429 men on the ship. Their remains were buried in 46 common graves, marked as “Unknown” as tools at the time did not allow for identification.

But in 2015, the US Department of Defense established a unit to apply today’s technology to the remains of soldiers and Marines, and to date, they have been able to positively identify 361 bodies (84%). It’s a laborious — and fascinating — multi-faceted process, involving historical artifacts, mitochondria DNA, photographs, dental records, and archeology. The unit’s work brings closure to the next generation of their families and allows those who served to be recognized with military honors and a proper burial. The “Oklahoma Project” is reaching its end, but the agency will continue its work with those killed in other wars, with the goal of having no military “unknowns” in the future.

Previously, I’ve written about a prioritization matrix (dot 2021) that sorts projects by high to low impact on one axis and hard to easy implementation on the other axis. The Oklahoma Project certainly falls into the “hard to implement but high impact” quadrant. Sometimes, it’s worth the effort to do the difficult work that matters. On this Pearl Harbor Remembrance Day, pause to appreciate those in the identification labs today and those who were in the Oklahoma on that fateful day for doing the challenging yet important service for our country.

Source: Naming the Unknown by W. J. Hennigan in Time, December 6-13, 2021
Film: Inside the Quest to Name Pearl Harbor’s Unknown Victims (8:04)

leadership dot #3449: smorgasbord

When I was growing up, smorgasbords were all the rage in the restaurant world. Whether it was an all-you-can-eat, a giant salad bar, or an all-out buffet, dining establishments that thrived provided not just quantity, but choice. The few fast food outlets there were served their fare in a standard format — there was none of the personalization that is so common in facilities today — so many restaurants offered dining options via the big buffet.

Today’s version of the smorgasbord is the food hall where many restaurants occupy the same building. It’s an upscale, modern version of the mall food court which morphed from the smorgasbord format. Both allow diners to pick which restaurant suits their pallet or dietary needs, and they can still enjoy the companionship of others who may have different tastes. Choosing a food hall is easier than the hassle of coming to an agreement on one place with a limited menu. so people go where there are options.

People have always liked options for their food but they like choices for other things as well. Can you offer your services in a food hall-type format combining your business with other similar businesses under the same roof to generate a larger audience? A wedding hall with all the planning services together? A baby hall with everything new parents need to get started? A new home hall with decorators and contractors working side-by-side?

Similar organizations aren’t always competition.

Prospect Park, Minneapolis

leadership dot #3438: thanks

Receiving a tangible thank you note is a rarity in this age of verbal or electronic acknowledgments, so I was very surprised to receive one from an unlikely source. I purchased popcorn from the Boy Scouts selling at my door and when the treat was delivered the Scout handed me a thank you note along with my purchase.

It was a small gesture but a meaningful one — teaching him good manners as well as appreciating my contribution to his cause. In all my years of buying popcorn, wrapping paper, treats, and fundraising items of all types, I have never received such a note.

Thank you notes require minimal effort compared to their return. Never underestimate the goodwill you can earn with a simple signed note.

leadership dot #3416: deep

I watched a panel discussion with the members of Spotlight, the Boston Globe investigative unit that won a Pulitzer for their coverage of priest abuse in the Catholic Church. I was a journalism major and have a special affinity for those in the news, especially today when investigative journalism is more important than ever.

The panelists shared that one of the gifts of the unit is the luxury of having time to truly research a story, conduct follow up, file information requests, put pressure on people to get the story, and be persistent enough to “get the information from people that don’t want to give it to us.” Having extended time to research a story frees them from the pressures of a daily deadline and allows them to not only research the story and write it but also to add the interactive multimedia elements that allow their findings to resonate with a broader audience and have a greater impact.

A panelist commented that not all the work of Spotlight makes it to the front page, rather some of their most important work is the scandals that they prevent because people know Spotlight (and good reporters like them) will be looking over their shoulder.

While your organization likely doesn’t need an investigative research unit, consider whether it would benefit from a team that has the luxury of time. Could you dedicate a team (or person) to go deep on consumer feedback? Have a few people who are given time to pursue new partnerships? Allow selected staff members to have the time to reengineer high-impact processes?

The world operates on tight deadlines but surprising and significant work can happen when you allow the right people to work without them. Go deep to uncover insights you don’t see on the surface.

Source: Boston Globe Summit: Spotlight — an institution within an institution, September 24, 2021