leadership dot #2413a: for now

I’m on the road again so enjoy a few days of some of my favorite dots….

 

It’s hard to handle emotions when they rotate between positive and negative as if on a roller coaster:

  • A loss is harder to deal with if you had been pulling off an upset for the majority of the game.
  • It’s worse to hear that your car needs major repairs a month after an accident if you thought you had escaped with only minor damage.
  • A serious diagnosis is harder to accept if the doctor recently told you that your health was fine.
  • Getting fired is gut-wrenching if your last quarter’s results were positive.

You can’t prepare for all the negative situations but try to keep your emotions grounded in short time periods rather than assuming the current status reflects the permanent state. It’s better to internalize that “We’re winning – for now” or that “The car appears to be running well – at this time”. The roller coaster still might take a dip, but at least you’ll be holding on to the handlebars and be better able to absorb it.

Originally published in modified form on January 23, 2019

 

 

leadership dot #4075: promises made

I live in Iowa, home of the early caucus, so the airwaves and mailboxes are inundated with candidate messages vying for support. I used to be annoyed with them but I have reframed my listening to see who can come up with the most outlandish promise. In the running: increase the number of doctors by ten-fold and eliminate medical deserts, provide all primary care for free, institute term limits for Congress, and hold college tuition dollars for five years to verify that the graduate has a job before the school is paid.

You may like some of these ideas but the reality is that they are almost certain not to happen. The candidates skip over the pesky little notion that the President doesn’t get to enact such things unilaterally and that others may have a hand in determining policy or figuring out how to pay for it.

It’s true in government and in all forms of leadership. The person at the top can obviously set the tone but they don’t have a magic wand to do whatever they’d like. Not only are there external rules to follow but internal support to garner and compromises to be struck. Any leader will tell you that only a fraction of what they’d like to do is actually able to be done.

As you listen to stump speeches, pitches in your boardroom, and promises by your kids about who will take care of that dog, be sure to hear it through the filter of reality. It’s a lot easier to think big than to deliver it.

leadership dot #4074: application

I shared a job announcement with a colleague who I thought would be a great fit for the job. She isn’t looking for a new position so the possibility of leaving caused some soul-searching and stress.

My advice: send in an application. Applying for a position is radically different than accepting a new job. You may not get an interview (or even hear back), but if you do, the process often clarifies things one way or the other. Even if you interview, you may not get an offer but if you do, the terms may also make your decision easier. There is little to lose by applying.

Oh, and those great people you work with now that you would hate to leave — I have learned throughout my career that there are great people at many jobs. You’ll have a better sense of that in the interview process as well. You can remain colleagues — and even friends — with the co-workers and bosses you leave behind, building your network as well as your skills in the new role.

Don’t count yourself out too early in the process. Take that first step and see what happens. Save the angst until you’re actually deciding on a firm offer.

leadership dot #4073: send

Venmo has long been one of the leading apps for people to send and receive money but their new partnerships are going to help their usage multiply. In a series of very smart moves, Venmo has partnered with Hallmark to enable people to Venmo via select greeting cards, and they partnered with major brands to offer gift cards that can be personalized and sent directly through the Venmo app.

I suspect my nieces and nephews will be thrilled with receiving funds via Venmo instead of a check, and I will be happier that way instead of risking cash in the ever-less-dependable US Mail.

Venmo could have followed a strategy to increase the number of transactions from its current users, try expanding its base through brand new users, or convince Zelle or Apple Pay users to switch. But these new options set the app apart and create a new category of use.

What can you learn from Venmo about how to expand your market? The right partnerships are a gift for both parties.

leadership dot #4072: notes

An occupational therapist recognized that her young patients only saw handwriting in an academic context. They had to handwrite things for homework or in school but they didn’t see it in any other place. Not on checks, not in the daily mail, not in lists on the refrigerator, or in notes left for them — handwriting was not part of things that brought them joy.

So, she took it upon herself to handwrite letters to all 84 of the students in those four classes, grades 1-3. She wanted them to learn to associate handwriting with something besides school. She even promised to write them back if they wrote her.

“My overall goal with this entire project is to create a reason for writing to be authentic and delightful and completely optional and also adult-modeled. To model why someone (me) might write something for joy and delight and not at all because they’re academically required to,” she said.

As someone who handwrites a lot, her project brought me joy to see that someone would make the effort to help children experience the pleasure of receiving mail. But beyond that, kudos to her for taking action on something she thought was important.

Maybe handwriting isn’t your passion and writing 84 notes isn’t your thing. Fine. Follow her lead and figure out what is, then do something about it. We too often lament, too rarely act.

Source: The Ocuplaytional Therapist

leadership dot #4071: inside you

Abby Wambach is one of the most decorated athletes of all time, having scored more international soccer goals than any other man or woman, a two-time Olympic Gold Medalist and FIFA World Cup champion. Abby and soccer have been inextricably linked since she was a young girl.

In her book Wolfpack, she shares the scary feeling of losing her identity as a soccer player when she played her last game. “Without soccer: Who was I?” she wondered.

I think it’s a feeling that many confront at some point in their lives. Politicians are reluctant to retire because their identity is so entwined with being a politician. Those who are laid off suffer not only financial challenges but struggles to define who they are without being an ________. People who get divorced or widowed need to adopt a new mindset as they take on a new identity as a single person.

But Abby came to discover that what was special about her wasn’t just her talent on the field. Her strength was inside of her and she carries it with her today even without touching a ball. Her wife told her: “Soccer didn’t make you special — you made soccer special. You have lost nothing. You take it all with you.”

It’s a good lesson for everyone to learn. You aren’t your job, your relationship, your volunteer position, or any other label. All the character and goodness inside you can be shared whether you’re a CEO or a cat lady at home in her rocking chair. You make your own magic.

Source: Wolfpack by Abby Wambach, 2019.

leadership dot #4070: the journey

In Matt Rogers’ book Significant Recruiting, Olympic Gold Medalist and World Cup Champion Lori Chalupny Lawson gives advice to aspiring high school students who wish to become college athletes.

She writes: “It’s not often the skill level that determines which players continue. Skill level may determine what a player achieves, but if the love of the game doesn’t become a love for the challenge it will be hard to find success. Everyone loves the moment of achievement. You have to find a way to love the preparation it takes for that moment.”

Her insight is true not only for athletes but for most circumstances in life. In order to celebrate, you must first become determined to put in the grunt work required to get the results you seek. You’ve got to go to classes to earn that advanced degree. Push through at the gym to achieve your fitness goals. Volunteer for the unglamorous projects at work to earn that promotion. Say yes when it’s so much more desirable to say no.

Whether through mind tricks, discipline, competitive spirit, or anything else, set yourself up to be mentally ready for the entire climb, not just reaching the peak. The more you embrace the whole journey, the more likely it is that you’ll reach your goal.

Source: Significant Recruiting: A Playbook for Prospective College Athletes by Matt Rogers, 2023.

leadership dot #4069: educate

The Post Office forfeits a prime opportunity to educate people through its stamp program. It is great that stamps feature prominent Americans, special causes, and historical events but a picture without any background leaves a large gap.

I purchased the new Ruth Bader Ginsburg stamps and clearly knew who she was but am not knowledgeable about Chief Standing Bear who is also featured in a new issue. Was there anything to enlighten me on the back of the panel or in the side margins? No. Not even as much as “Supreme Court Justice and advocate for equality” for RGB or “A Hero of Native American Rights” for the Chief.

The Citizens Stamp Advisory Committee does a good job focusing on making the selections and developing the art to commemorate their choices, but including a bit of education in the mix would benefit everyone.

Where are there opportunities for you to infuse a bit of context or facts in your offerings? Take advantage of your ability to share knowledge when you can.

leadership dot #4068: vacancies

Imagine having the responsibility that Governor Gavin Newsom had to select someone to serve in the United States Senate. Some might find the task daunting while others may see it as a golden opportunity. However, every supervisor who makes a hiring decision has a similar weight and obligation when filling their positions.

Senator Feinstein had declared in February that she would not be running again, and three prominent candidates were already spending millions hoping to be elected to that vacated seat next year. But with her passing and a flourish of Newsom’s pen, Laphonza Butler was instantly seated to fill Senator Feinstein’s term.

Newsom was able to make a decision within days because he had been thinking about this possibility due to Feinstein’s age. There were some on his short list that declined to be considered. He ruled out anyone who was already seeking the seat. He focused on Black women to fulfill a promise, narrowing his list even further. When the time came for him to act, he wasn’t starting from a blank page.

Think about what you are doing in preparation for a potential key vacancy. Have you crafted a list of attributes that you could pull out and quickly deploy (dot #684)? Do you maintain a network that could give you either a list of candidates or at least potential referrals? Have you reviewed and updated job descriptions recently, especially for the positions that would cause significant hardship if open for an extended period?

Don’t wait for an unfortunate death, illness, or departure to begin a thought process around replacing critical positions. No one can anticipate the future, but a strong supervisor should prepare for contingencies in crucial roles.

leadership dot #4067: merch

Portillo’s is a niche fast food restaurant that for decades was just in Chicagoland. As recently as 2014, the chain only had 38 restaurants making them elusive and memorable. People would go out of their way to have one of their Chicago hot dogs or famous roast beef sandwiches, and there was always a buzz of activity in the dining area.

Then things changed. I was recently in a Portillo’s and my brother and I commented on how empty it was during the Friday lunch hour. Maybe it’s because in the last decade, Portillo’s has doubled its presence, now with 84 stores in 10 states. And that is only the beginning. Today, they have plans to expand to 920 stores, downsize their footprints, open some drive-through-only locations, and reduce staffing.

The food is still good but there is no longer anything special about the place. Yet, as part of their redesign, there is now an entire section of Portillo’s “merch.” It seems wildly out of place.

Yes, people (me included) may have coveted and proudly displayed Portillo’s-branded items when it was a badge of honor to be near one but already it is becoming generic. Would you want to buy any merchandise from Tropical Smoothie Café or Five Guys burgers? That is how much Portillo’s wants to grow.

You can be big, or you can be special. If you want a group of devotees to pay to promote your brand, becoming pervasive isn’t the way to go.