leadership dot #1166 white papers

One of the most effective tools that I have used in trying to align differing visions is what I loosely call a white paper.  I don’t mean the term as it is usually used (a formal, official report on a specific topic), rather various parties writing a 1-2 page description of “what it would look like” if things were to be different.

It is easy to say: “I wish there was more collaboration”, but it’s another thing altogether to describe how the organization would function if that were the case.  People can complain that: “I wish our programs were different”, but it is much harder to put on one page what the environment would be like if changes were made.  People can say: “I wish there were more things going on here”, but until they can describe what ‘more’ looks like, a common vision will be illusive.

It’s important to note that I said “describe” rather than list.  You’re not seeking a list of activities, rather you are asking the writer to paint a picture of how things would be if their vision was realized.

By asking participants to do a paper, it forces them not only to think but, more importantly, to clarify what they really mean.  Papers can be shared as a conversation-starter — it brings the differing visions to life, often helps others understand or see the benefits from a change and allows people to find points of agreement instead of just variances.

Do you have something you’d like to see changed or a new way for your organization to “be”?  Try describing it on a page and see if it doesn’t help you gain clarity.  A fuzzy vision is hard to see, and even harder to bring to life.

— beth triplett

 

#1165 sounds good

Yesterday I had lunch at a marina that houses boats off the Mississippi River.  They have about 125 slips, and all appeared to be full.


During our lunch, I saw a total of four boats coming or going.  It was a gorgeous weekend day, and I wonder if people don’t use their boats on an 80 degree Sunday in August, when do they use them?  It seemed like conditions were ideal for a little ride on the river, but apparently owning a boat is better in theory than in actual practice.

The same is true with a swimming pool.  My neighbors have a beautiful pool and deck which they used regularly the first summer they got it, but I think I have seen them in there once this season.  In Iowa, the season for swimming is short, so again, if a sunny Sunday in August isn’t a pool day, when is?

I think the allure of things is often better than the actual ownership of them.  Having an exercise machine sounds great — no more driving to the gym — until you learn that it wasn’t the driving part that you were procrastinating about.  Installing a bar and pool table seems like a wonderful idea, but it is only used a handful of times each year.  The same could be said for home theatres or wine cellars or basketball hoops or a host of other amenities that have more hypothetical appeal than actual usage.

If the marina is any indication, you should use caution before letting your recreational whims take sail.  Trying may be better than buying if it is not part of your routine already.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com



#1164 frenzy

I was out shopping yesterday and the lines at Kohl’s were longer than at Christmas.  Every register was open and there were 20+ people in line at both banks of registers, all waiting with cart loads of purchases. 

What was causing this retail frenzy?  The annual back-to-school Tax Free Holiday.  For two days each year, the state waives sales tax on clothing and school supplies.  Judging by people’s behavior, you would think they were giving things away free.

In reality, it is a 7% discount.

If they had advertised it as “Sale: 7% off”, I doubt anyone would have showed up, let alone gone out of their way or waited 40 minutes in line to make purchases.  But somehow, “tax free” sounds like a great deal, and since it is only for two days a year, the urgency increases.

Think about the marketing elements of Tax Free Weekend the next time you need to label something.  Just a few little words can make a big difference in what motivates behavior.  

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

#1163 one month

All week long we hosted open houses for prospective students and at each of them I was the “opening act.”  One of the questions I asked each group was: “if you could go anywhere for a month without worrying about the cost, where would you go?”

Throughout the week we received a variety of answers, with the most popular being Italy or Australia.  We heard many other traditional responses: Europe, Spain, Rome, the Bahamas or Jamaica.  A few outliers thought really big: the Moon and then even Mars.  A couple of others stayed in the States: Nashville or Texas.

But the one who made the biggest impression on me was a dad who said: “I would go no further than my living room.  I travel all the time for work and my best vacation would be staying right at home.”

His comment reminded me that we need to understand where people are coming from.  It may seem wonderful for some to travel far (or very, very far!), but others would be more comfortable traveling less.  What is great for one person may not resonate so well with another. 

Before you assume that one-size-fits-all, even for a hypothetical icebreaker question, remember that nothing does.  Go into a new situation looking to embrace the differences and you’ll be more attuned to learning what others are really like.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

#1162 manufacture sizzle

A friend and I were discussing the flow of work after the first few years in the job. Initially, there will likely be some low hanging fruit, and people think the results are amazing.  But the more into the position someone gets, the less ‘sexy’ the work becomes.  The focus shifts from the easier projects to the really hard, but important, work.  

The most essential projects are often behind-the-scenes, grinding work that does not produce great sound bites or make for splashy reports.  The trick is in managing expectations, especially after others have become accustomed to the splash that came in the earlier months.

My friend described it by likening the expectations to those of an addict; those higher in the organization must be continually fed (good news, new projects, etc.) or they become grumpy and, worse, they start micromanaging in the weeds.  If process work is something that needs to be done to move the organization forward, but is too operational to delight, it becomes incumbent on the leader to manufacture enough sizzle in order to keep the ‘addict’ happy — and to provide the space needed for staff to continue their work on the infrastructure needs.

If you spend your time only on the easy-to-complete or showy projects, you’ll likely short-cut much of the foundational work.  Don’t adopt a Wall Street mentality and look at only the next quarter.  Find ways to grind away at the long term projects, even if they don’t have short term results, and craft other ways to create some sizzle while you focus on the real meaty work too.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com









#1161 overlap

It is natural for people to wish for their surroundings to be “bigger and better”, but I don’t believe that is always a positive thing.

My four siblings and I grew up in a two bedroom apartment, and I think the unavoidable sharing of space through childhood has made our relationships and bonds even stronger today.  If we would have all had our own rooms, we wouldn’t have benefited from that “forced togetherness” that close quarters bring.

I have seen teams of staff members become more cohesive and connected when their work areas were in close proximity.  Right now our admissions counselors all have desks in a small area lovingly known as “Cubeland”, but I believe they work together better than if they all had their own private office suites.  They may wish for doors and privacy, but I know from experience that there is a trade off with them.

In another example, our city council just moved into a beautiful new municipal campus.  The meeting room is a definite upgrade from the previous facility, but requires the use of a microphone for council meetings.  This will change the dynamics of meetings in unplanned for ways, and is one of the downsides of having more space.

While being cramped is never good, there is a fine line between positive closeness and too much space.  Aiming for an environment where ideas literally bounce off of each other, where others can hear your conversations and interject, and where you only have to tell your stories once to reach multiple people — well, I think there is a lot of good that comes from that.  Watch what you wish for regarding your environment.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com



#1160 a thousand words

My brother-in-law told my sister: “Please, no more words in the house.”  He did not mean for her to cease speaking, rather to refrain from purchasing any more plaques.  You know the ones: with lists of words, infographics or just cute sayings — they seem to have proliferated stores across the land.

I wonder if they have become so prevalent because so much of our communication exchange is fleeting and done through virtual means.  We don’t have that greeting card to hang on the refrigerator or the letter from a friend to treasure, so do we turn instead to fabric or word as a way to give some longevity to our messages?  Or have graphic programs become so advanced that everyone thinks they are a designer?

My sister believes that this decade will be remembered by words.  Years from now when people are hosting a retro party, they’ll dust off the wooden plaques to use as decorations. I wonder what impressions they will draw from that!

Maybe you don’t need a complete ban on the popular icons, but think twice before you hang so many messages that the meaning of any of them are lost.  A picture may be worth a thousand words, but a thousand words don’t paint a memorable picture.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


#1159 redundancies

Often when I think of the internet, my mind goes to Google or searching the web.  I don’t think about all the other ways in which it touches my life.

For about 36 hours last week, our internet access was unavailable at the office.  Suddenly, it hit home how much of our work life is intertwined in that world wide web.

No one from outside our organization could email us or vice versa.  Clients could not access our website or all the forms that are housed within it so we couldn’t receive applications or event registrations.  We were unable to access the master calendar or our directory.  

It reminded me of when the electricity goes out during a storm.  Often electricity means “lights”, so when the lights go out we initially think of all the alternative activities we could enjoy.  Watch a movie or television: nope.  Get caught up on dishes or laundry: try again.  Play on the computer: sorry.  Turn on a fan because the air-conditioner doesn’t run: wrong.

Another scenario like this occurred when I lost heat during an ice storm.  You expect the room to be chilly, but not your clothes and covers, and worse, your water.  You can’t use the stove to make hot cocoa or take a hot shower or warm up clothes in the dryer…everything is cold when the electricity is out in the winter.

You may not realize your daily interaction with the internet, electricity or heat — that is until you are without them.  Even a void of a few hours can be illuminating as to your dependence on all the things they impact.

While everything is working as it should, take a moment to anticipate what is essential should you be without some element of your fundamental infrastructure.  Having redundancies and backup plans that are tangible and tactile instead of virtual and invisible could prove to be lifesavers.

Even the old fashioned paper and ink version of a critical document or candlelight and matches are a welcome sight when adversity strikes.  Technology is a wonder only when it works.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

#1158 if this then that

During our drive from Savannah to Atlanta, we noticed that the entire road was designated as a Hurricane Evacuation Route.  Having grown up in the Midwest, this is something foreign to me; we fear tornadoes but never have the time to drive hundreds of miles to escape them.

In the South, not only are the roads marked, but Hurricane Survival Guides are readily available.  Residents are encouraged to have two plans: one for if they decide to stay and another if they elect to evacuate.  For either, people are encouraged to have survival kits (consisting of different items) and action plans of steps to take to mitigate the impact of high winds. 

It was interesting to me that the emergency management offices encourage people to have two sets of plans and readiness steps, outlining two totally different scenarios.  In most crisis management plans or other scenarios at work, I think more people focus on having a plan vs. having multiple options. 

How can you develop your plans to not only help people know what to do in an emergency situation, but also to help them decide which course of action to take?  Can you outline a few simple questions to frame the decision and then a few key steps to follow after that?  I think the multiple plan option could also work in routine situations as predicting the future is rarely straightforward.

You don’t need to be in the path of a hurricane to plan which route you’ll follow.  Try to outline the steps in a few scenarios to have a path you determine rather than going wherever the wind takes you.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


#1157 answer the bell

In the days before telephones and electricity, a giant bell was placed in common areas for people to ring in case of a fire.  If you were in need, you rang the bell and neighbors would come to your aid with buckets of water.  Apparently this worked fine for the people near the bell, but not so well for those who had to travel a few blocks when seconds mattered.

Even though we could now instantaneously summon the entire city through technology, I wonder how many would heed the call.  We are more connected in theory, and less connected in relationships.

Listen for the metaphorical bell to be rung in your community.  Who is in need of a bucket of your kindness or service?  Can you be the one to respond even though the bell is silent?

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


A bell that remains in Savannah, GA