#964 two sides

So far this winter season, we have received a total of 8.3″ of snow.  Last year at this time, we had shoveled 24.1″ of the awful stuff.

The gas prices in our area are at $1.89 — about 60% lower than the $3.19 that we were charged a year ago.

Both facts and the information they represent are cause for great glee in my neighborhood.  One represents a huge savings of time and mental stamina, while the other positively impacts the pocketbook…

…and yet, I know that we will soon be hearing about the negative implications of both.  It took the multiple-feet of snow last year to get us out of the drought.  I fear that the lack of piles to slowly seep into the water table will come back to haunt us in other ways this spring.

And we know that the drop in oil prices is impacting investors and businesses throughout the global economy.  The United States both exports and imports oil, leading to mixed impact overall.  Oil production jobs, and the states that house them, are at jeopardy of declines, while other areas benefit from increased spending by consumers.  Other countries are looking at reduced subsidies, revenue shortfalls in exporting nations, deflation and forecasts of recession due to lower growth.

There is no such thing as all good news or all bad news.  Just as we know there are always two sides of a story when someone is telling it, there are also two sides of the issue on a more global scale.

So enjoy the low prices and the minimal snowfall while you can.  You’ll pay the price for both later!

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


Sources:
Schnack’s Weather Blog by Mark Schnackenberg on www.addins.kwwl.com — snowfall as of January 14

http://www.fuelgaugereport.aaa.com

Here are the big winners and losers of low oil prices in by the Economist on http://www.businessinsider.com on October 26, 2014




#963 forecast

For the first time since 2000, the National Weather Service will significantly upgrade its technological capacity.  The National Oceanic and Atmospheric Administration will spend about $45 million to triple its computational ability in January, and then again by the end of the year.  And as a result: the weather people predict greater accuracy in their forecasts.  

It seems ironic that the people in the business of making predictions would add another conjecture to an already imprecise line of work, but they have done just that.

Think of how different things would be if they were right and future weather patterns could be determined with relative accuracy.  People would have more notice in emergency situations.  Concerts and weddings would no longer be “rained out” because they could have moved indoors with proper planning.  Social events could be arranged around suitable weather: no sledding days scheduled without snow nor pool parties in a storm.  The guesswork would be out of the age-old question as to whether to carry an umbrella or to wear boots.

I think people would be more accepting of the weather, whatever it may be, if they knew the forecast with relative certainty in adequate time to plan for it.  I hate winter, not so much for the cold, but because it is a season of plans in limbo.  You never know what the weather will “allow” you to do or how much time it will take to do it due to travel restrictions and snow.

This month, we enter a new age where enhanced computational power tries to predict the next moves of weather patterns.  As the old commercial said: “You can’t fool Mother Nature,” but I’ll bet even with the 5,000 trillion calculations/second, she can still fool us.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


Source:  Prediction: better accuracy by Erik Hogstrom in the Telegraph Herald, January 11, 2015, p. 8B, 10B.


#962 join hands

It seems that sometimes the further away from something we get, the more affinity we feel toward it.

If I see someone wearing a sweatshirt with our school’s logo on it on campus, I don’t give it a second thought.

If I see that same person in the same shirt in a downtown store, I notice it, and feel an immediate connection to them even if we are strangers.

If I encounter that same person in another state, I may have to stop and point out the common bond that we have.

And, surely, if I ran into that person while on vacation in Europe, we would have a conversation with lots of exclaiming and maybe even pictures or hugs.  Suddenly we would feel like kindred spirits instead of strangers.

Why do we have to traverse the continents to see what we have in common?  Wouldn’t we all be better off if we celebrated our shared humanity everyday instead of fighting over differences?

As you recognize Martin Luther King Day today, visualize the people you see as wearing sweatshirts — with the logo of “all God’s children” joining hands — including yours.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


#961 your way

In case you haven’t heard, McDonald’s is in business trouble.  They are laying off people at headquarters, cutting its menu and changing tried and true cooking methods in an attempt to overcome lagging sales.

Analysts say that the quintessential American chain has failed to adapt to consumer demand for more upscale and healthier food, and it has fallen behind in the trend toward customization, where people select the precise combination of food and toppings of their choosing.

To combat this, McDonald’s has developed the “Create Your Taste” program, which allows customers to select their style of bun and list of toppings for their burger.  I am sure someone had to bite their tongue to keep from saying it allows consumer to “have it their way.”

The Burger King folks have to be amused by this turn of events.  They took a jab at McDonald’s new plan with the following slogan emblazoned on their bags: “Freshly prepared for you since 1954.”  

I think the McDonald’s idea is a bad move.  Once the stalwart of consistency and efficiency, McDonald’s is now promoting special orders — something their standardized delivery model is ill equipped to handle.  They are predicting a 5 to 7 minute wait to accommodate personal choice, so future customers can add “poor service” to the list of what ails the McDonald’s business model.

Burger King has been doing personalized orders with speed for decades.  For McDonald’s to jump in the game at this point doesn’t make sense to me.  

If you are struggling, improve what made you great or develop something new to reinvigorate you.  But don’t copy the strategy of your chief competitor who has a 60 year head start on perfecting your foray into their area.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


Sources:  
McDonald’s to trim menu, examine ingredients by the Associated Press in the Telegraph Herald, December 14, 2014, p. 2B
McDonald’s laying off 63 people at headquarters in Oak Brook by the Chicago Tribune in the Telegraph Herald, January 11, 2015, p. 2B










#960 drive in

A local car dealer advertised that they are having a “garage sale” every weekend in January.  But instead of selling used trinkets and treasures, what they mean is that they are putting 20 new cars inside their “warm! dry!” garage/service area so that customers can shop inside.  Better yet, if you find a used car listed in their online site, you can call ahead and they’ll bring that car inside for you too.

I love examples like this where people are doing something to provide good service just by seeing things differently.  Every car dealer has a garage, and potential customers who don’t want to brave the elements to shop, but this dealer paired a need and an existing resource to come up with this promotional tactic.  I hope it works out well for them.

Is there something your potential clients would like — ideally that you have already and could offer for free — if you packaged it differently or let them know about it?  Think about what is holding people back and see if you can’t find a way to overcome that challenge, and turn your empty garage into an advantage.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

#959 polar

Yesterday I wrote about one city and its recent almost-all-ban on sledding.  This town shares a western border with another city, governed by the same state laws that leave them unprotected.

Instead of implementing a ban or restrictions on sledding, they have chosen another path.  This year, as in previous years, the city will sponsor a sledding day, complete with hot chocolate and cookies.

It is an interesting observation that two organizations, faced with the same external factors, have chosen different directions for action.  One prohibits the exact same activity that a neighboring city embraces.  One council wants to protect the city from liability while another council believes that a regulation doesn’t really serve as protection anyway.

It is like this with many lesser issues, but happens in situations large and small.  One person (or organization) has a perfectly rational view — that is polar opposite from another individual with the same data.

Keep the sledding question in mind the next time you are facing a conflict.  Just because you believe something is right for you, doesn’t make it right for all. 

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


Another great observation from Amy!

#958 downhill

Our town has made the national news lately for the most unexpected reason:  the City Council banned sledding in all but two of the city’s parks.  

In their mind, there was a logical reason for this restriction: other municipalities in Iowa have been faced with multi-million dollar lawsuits for injuries sustained by sledders and the councilmen were trying to limit the city’s liability should an accident occur here.  But the issue has, dare I say snowballed, and taken on a life of its own in the media.

The Council had good intentions by trying to provide some options for the outdoor activity, but their benevolence just has made the matter worse.  Why those parks and not others?  If it is safe some places, why not everywhere?  If we can absorb some risk, why not more? And on it goes.  In an attempt to lessen the pain, I think they kept the ill will alive.

It reminds me of columns from my favorite syndicated parenting expert, John Rosemond. He says often that once you start explaining to the children, you will lose. There is always one more question, another excuse or a justification desired to address a new loop hole. The council would have been better saying: “no sledding until the State legislature protects cities from the liability, period.”  People wouldn’t like it, but they would understand it more than the seemingly arbitrary ruling they have now.

People don’t like bad news, but they like decisions they don’t understand even less.  If you have to deliver the bitter pill, don’t deliver it with explanations and apologies.  There are times when the equivalent to “because I said so” is the better answer, and it is best left at that.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


Source:  Telegraph Herald

#957 carded

Sy Berger died a few weeks ago.  Who is he you ask?  Mr. Berger was the genius behind the baseball card.  He built a business linking the cardboard profiles and piece of gum to the joys of collecting.  

Thousands of boys exchanged and collected millions of cards throughout the decades.  Technology has taken away some of that thrill, but baseball cards were some of the earlier crazes to dominate childhood.

In the space of a few square inches, it included a photo, resume, career highlights and team affiliation.  The baseball card was the professional athletes’ rudimentary LinkedIn. 

Think of what you would put on your baseball card if you were to design one today.  What would be the highlights that you would share in your limited space?  

Designing your own card would be a great icebreaker or introductory exercise for a new team to take on.  I have also heard of workshop leaders creating cards of participants and handing them out at the door, so you seek out the person on your card, but don’t have to start the conversation cold.

Mr. Berger was on to something — not just to promote America’s pastime, but as a format to facilitate sharing and introductions of all kinds.  Don’t let his passing stop you from reviving the tradition to use in a more modern way.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com


Source:  Died: Sy Berger, creator of the modern baseball card by Josh Wilker, in Time, December 29, 2014-January 5, 2015, p. 24

#956 extra

I often go out to breakfast on the weekends, and recently started going to a new place.  I was struck by their menu which lists an “extra charge” of 20 cents if you want raisin toast or an English muffin instead of the usual white or wheat toast.

It seems odd to me to make a distinction for such a small amount.  If hardly anyone eats the raisin bread or muffins, it would be a minimal expense to absorb.  If many people choose those options, why not add it to the cost overall for everyone, or add 15 cents and let it even out?

Technology has enabled us to track usage at an ever-growing level of precision.  But just because we know that one person uses something that incrementally costs a bit more, does not mean we automatically need to adjust our pricing structure to account for that distinction. 

Before you add minor fees or charge things on a differential per-unit basis, ask yourself whether the distinction matters.  You may find that the aggravation and accounting cost more than the two dimes.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

#955 neighborly

Last week, my next door neighbor passed away.  He was retired, and passed many hours sitting in a chair in his front yard, greeting everyone and keeping an eye on things.  We referred to him as the “neighborhood watch.”

My neighbor across the street summed it up best when she said that what she will miss most about Lloyd is him calling to tell her that she forgot to close her garage door at night.  Lloyd created that sense of community; he showed that someone was looking out for you, and that you were not alone.

Lloyd helped out his neighbors in ways large and small, but, once again, it was the little things that matter the most.  

Keep in mind that you don’t need to do extravagant things to have an impact.  It is enough to acknowledge other people and show that they matter.  Take a moment to be a good neighbor today.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com