leadership dot #4760: tools

In the Olympics, there is a speaker in each lane of the track, allowing runners to simultaneously hear the starting pistol. You wouldn’t think that it would make a difference, but it takes sound .008 seconds to travel from lane 4 to lane 7. The runner in lane 7 (Noah Lyles) won by .005 seconds over the second-place finisher who started in lane 4. Without the addition of speakers to make the race equitable, Lyles would have lost.

We often think that we have provided our volunteers or employees with the tools they need to do their jobs, but I wonder if we consider what they really need to be successful. Are there equivalents to block speakers that would make a difference in their output? Have we given each member what they need to achieve their best?

Ask your people what tools would help them become more successful, and create ways for others to share what works for them. The difference in the Olympics is minuscule, but in the office, variances can be great.

leadership dot #4754: snowball

At my nephew’s wedding reception, the DJ began the festivities by inviting the wedding party out onto the dance floor for a “snowball dance.” When the music began, each attendant had to go out and grab another person from the audience to join them on the floor. Minutes later, he gave the cue again, and the new recruits had to grab another person to participate. It did not take long for the floor to fill and the party to start rockin’.

At so many other weddings, it takes a while before one brave couple ventures onto the floor. This was a great way to eliminate that intimidation and get people engaged. The same principle can help galvanize people in other settings. If you need help, eliminate the barriers to that initial participation by having your core group recruit others in a fast and fun way to help the enthusiasm snowball.

leadership dot #4741: good catch

In class, we read a case study about a hospital administrator who developed a program where employees were to report all mistakes so that processes could be improved and others could learn from them. While the intentions were good, the program wasn’t going so well, as people who complied with the initiative were receiving negative feedback from their colleagues and being chastised for reporting.

A student shared a similar program at their company, only instead of it being framed as “mistakes” or an “error report,” the program was called “Good Catch.” Rather than being shunned, employees were rewarded for pointing out errors or flaws in the process and received both recognition and points that could later be redeemed for prizes. Same idea as in the case, only much better execution.

If you’re fishing for candor and compliance, be sure you’re using the right bait (i.e.: language!).

leadership dot #4740: piles

Formal filing or organizational systems can be overrated. Sometimes, putting things in piles works just as well.

Three examples come to mind:

  • I have piles of articles, media links, and resources that I will use in future classes. Rather than spend the time carefully putting them with materials for the correct week or scanning and uploading them right away, I put them in a stack marked just with the class number. When it comes time to teach that course again, I have a wealth of current information ready to go.
  • Author Dan Pink does a similar thing when preparing to write (or considering) a new book. Over a period of time, he collects relevant resources and research and puts them in a box — only to be sorted and evaluated if the project comes to fruition.
  • I had a client who needed a system that worked for her, and filing things away wasn’t an option, as “out of sight, out of mind.” So, she cleared her credenza and created her own system of piles — allowing her to be organized, prioritized, and have a desk free of distractions.

Fancy folders, typed labels, and hanging tabs may work to keep track of some paperwork, but if it doesn’t fit your style — don’t fight it. Instead of letting paper accumulate until you can “get to” the perfect system, embrace the “pile method” instead and keep yourself organized in a way that works for you.

leadership dot #4739: refocus

If you heard it was Construction Safety Week, many would assume it was an awareness campaign about improving physical safety on the job. You would be wrong.

Physical injuries and deaths on the jobsite used to be the primary focus of safety initiatives, but significant gains in that area have caused the industry to shift its emphasis to address mental health/safety. Construction workers have one of the highest suicide rates of any profession in the U.S., with workers more than twice as likely to die from suicide compared to the general population. The number of suicides in the industry is five times higher than the lives lost in jobsite safety!

Construction giant Bechtel notes: “Despite all our success in protecting construction workers while they are on the job, a devastatingly high number return to their home, their hotel room, or their residence camp, and end their own life. Construction workers contend with what some have called a perfect storm of mental health risk factors, including a predominantly male workforce, physically strenuous and stressful work, long hours, jobs often located away from home and family, intermittency of work, and, for many, chronic pain.”

In light of this, Bechtel pledged $7 million to the American Foundation for Suicide Prevention to design programs specifically targeted at construction workers. The industry has ongoing measures to ensure physical safety and has now shifted its focus to a multi-year partnership addressing mental health.

What was important in the past may no longer be a priority today. Ensure your actions are based on evidence, not assumptions.

Thanks, Meg!

leadership dot #4736: a waste

I know a good way to reduce the cost of health care: use better mailing lists!

My sister was born in 1960, so she would be turning 65 this November. As a result, she is inundated with mailings urging her to purchase supplemental Medicare plans. The thing is, she died in January 2021, almost five years ago, and was on Medicaid before she passed. These mailings are a total waste of money. Yet, almost every day, I receive mail on her behalf, including this egregious waste from UnitedHealthcare that contained 19 pieces of paper and a reply envelope in a large, non-recyclable mailer.

It’s not just the insurance companies spending thousands on mail that is never opened. If your organization wants to reach the masses, invest the money or time to obtain a cleaner list. Cross-reference with obvious databases, such as who is still alive! You do your brand no favors with unchecked peppering of propaganda.

leadership dot #4730: pain point

I’ve been shopping for shoes to wear to my nephew’s wedding, and anything that looks good doesn’t feel good. Keds clued into this fact and now offers a “Bridal Collection” with satin slingback shoes that “look good on the dance floor and are comfortable on your feet.” If I were the bride and not a guest, I would be buying them!

Keds focused on literal pain points, but consider the aggravating pain points you have as a consumer. Perhaps you can sweep your clients off their feet by eliminating one of them!

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leadership dot #4729: impression

It would make sense for restaurants to spend all their energy focused on providing delicious food, but to the customer, it is more than that. The service, environment, and staff all play an important role in the overall experience.

This is what I found at my favorite fast food place. While the food was good as always, their lack of attention to cleanliness caused me to wonder what the kitchen was like and whether their inattention spilled over to there.

You’re making an impression with all of it — the signs, parking, packaging, attire, and yes, even the trash. Pay attention to more than just (your equivalent of) the food.

leadership dot #4728: expedited

I was recently at an intersection where workers were repainting the directional arrows and stop lines on the road. They had signs that said, “wet paint,” but it did not remain wet for long, as we were driving over it seconds after it had been sprayed on. I wondered why all paint wasn’t made to dry that fast.

It reminded me of other rapid repairs that Departments of Transportation have pulled off. In Massachusetts, MassDOT replaced a bridge over I-90 in just two weekends by using “accelerated bridge construction methods.” Traffic was reduced to one lane, but it was still possible to pass during the construction.

When the container ship crashed and collapsed the bridge, the Port of Baltimore was reopened in just 78 days — 11 weeks — and it took less than two weeks for the I-95 bridge to handle traffic after a fiery crash melted the bridge there.

Whether in road construction or in your organization, most things can be expedited if we are willing to pay for them. Perhaps it’s worth your investment to accelerate completion on key priorities instead of using delays as the reason why there has been no movement.

leadership dot #3052a: wellness

A friend of mine was just told by his boss to take a week off for some burnout prevention. The boss himself had recently returned from an extended sabbatical, so his awareness of others’ exhaustion may have been more acute, but why isn’t everyone more conscious about proactive wellness? It’s not talked about enough.

My dissertation advocated for some strategies that would aid in employee retention, and one of the questions posed to me was how colleges would afford it. Retention is almost always a positive investment. By the time you factor in the cost of a search (and management time to conduct it), training (and management time to provide it), lost opportunities because of a vacant or inexperienced person in the position, relationships and connections that are lost and the toll it takes on reconstituting the department’s culture, it becomes clear that organizations are far ahead when they retain their productive employees.

We invest money in professional development and a host of other perks for our team members. Don’t neglect wellness time as part of that package. Yes, vacations are lovely, but often jam-packed and full of their own variety of stress. Help your staff create time to decompress and truly recharge. Burnout is far, far easier to prevent than to recover from – for both the individual and the organization.

Originally published in modified form on October 23, 2020