leadership dot #2582: set limits

The next time you’re driving down the highway, pay close attention to the row of power poles that line the road. Chances are that you will see a barrier midway up the pole — something that you probably never noticed before but once you see it, you’ll be attuned to them everywhere.

These metal or plastic rings are animal guards, designed to keep squirrels, cats and raccoons from climbing up the pole and causing damage to the electrical wires. Animals trigger over 10% of the power outages across the nation (who knew!?) and so animal mitigation is serious business in the utility industry.

Barriers must be far enough off the ground to keep the animals from jumping over them and long enough so the animals are unable to gain traction when they reach the deterrent, but just wrapping the pole is a simple yet effective way to keep the wires atop it safe.

If only organizations provided such clarity as to where the limits are!

Think of the kind of pole wrap you should deploy in your organization – a self-policing tool that establishes boundaries for employees. By clearly delineating where the parameters are, it allows employees autonomy in other areas and frees the supervisor from continual monitoring. Clarity also protects the employee from getting “zapped” through ignorance.

Squirrel barriers are important components of utility poles — a minor investment that can reduce actions with more serious consequences. Organizations would be well served to model this practice.

Thanks, Curt!

leadership dot #2581: cow-like

If you want to see an example of a company that does branding right, look no further than ChickFilA. Yesterday was Cow Appreciation Day at our local restaurant – a gimmick to give a free entrée to anyone who “wore anything cow-like.”

The entire dining area was full of people who got into the spirit. People wore white garbage bags with pieces of black garbage bags cut into cow spots; black t-shirts with cut-up paper plates as spots; printed cow pictures made into headbands or necklaces, cowbells, and my personal favorite, a piece of paper made into a cow tag for the ear.

ChickFilA did their part with the mascot cow outside taking photos, giveaways for the kids, a red carpet greeting guests, cow balloon arches and cow-patterned material covering the counter. It was festive from the moment you walked in but what really made it special were the costumes.

The restaurant could have easily generated an audience by giving away free sandwiches but by requiring people to dress up it added to everyone’s engagement and fun. “Anything cow-like” was liberally interpreted making it an incentive rather than a barrier and it allowed whole families to come in wearing handmade bovine attire.

The next time you host a promotion find a way to get your audience involved in creating the festivities. Instead of just a sale, make it an event to be remembered.

leadership dot #2580: culture of evidence

For a change effort to truly last, the overall culture must change as well. Spurlock and Johnston have created a wonderful matrix to help organizations assess to what extent their culture is truly changing. The Measuring a Culture of Evidence matrix provides descriptors of what to observe in five areas: intentionality, perspective, critical linkages, initiatives & directions and planning processes. Based on those behaviors, individuals can assess where the organization falls:

  • A Culture of Good Intentions (people have a sense that they are doing good things)
  • A Culture of Justification (people can describe what they are doing)
  • A Culture of Strategy (people can describe what they are accomplishing and how it relates to mission and goals)
  • A Culture of Evidence (people can describe why they are doing things and what they are accomplishing through them)

Too often people declare success because they feel like they are doing “good things” but without understanding and a strategic path, there is little opportunity to measure the success or to replicate it. The “good things” may provide short-term progress but will fail to achieve transformation or permanent change.

It’s much easier, and initially more fun, to create some changes and show them off. But only with planning, measurements, systemwide operational changes and continuous evaluation will significant differences occur. Utilize the Measuring a Culture of Evidence rubric to take a hard look at where your organization falls in its change efforts and take steps to change your internal functions before you attempt to change your output.

Sources:  Tweet by Matthew D. Pistilli @mdpistilli 6/15/19 — Spurlock, R. S. & Johnston, A. J. (2012) Measuring a Culture of Evidence. In M. Culp & G. Dungy (Eds.), Building a Culture of Evidence (p. 65). Washington, DC: NASPA.

leadership dot #2579: too complex

When we went to watch a movie in our vacation rental, everyone was glad that we had an electrical engineer in the family to navigate the complex array of remotes required for the movie to play. The owner clearly had anticipated our confusion – as she was kind enough to leave instructions as to the purpose of the six different remotes – but did it need to be that challenging?

There was enough media equipment in the home to accommodate videos, DVDs and streaming. On one hand, it provided a larger array of entertainment options, but on the other hand, it necessitated a multitude of remotes, moving of cable wires and connectors and about as long to queue up the movie as it took to watch it.

Sometimes we need to pull the plug – literally – on the old way. Declare a moment where it’s time to make the switch – phasing out the old and only supporting the new. The energy and complexity required to maintain multiple systems – in the vacation home entertainment console and more importantly, in your organization, is counterproductive.

 

leadership dot #2578: art history

There are many ways to preserve history, including turning it into art. That’s what they did when they renovated Illinois State University’s library, creating a display that is “a remembrance of and tribute to” the card catalog.

Card catalogs were ubiquitous in every library until the electronic era made them obsolete. Rather than recycle all the entries and have this method of information retrieval forgotten forever, ISU selected several dozen cards and created an art piece for the library’s stairwells. A plaque honors not only the card catalog itself – which was in use from 1890-2000 – but it also pays tribute to University of Rochester Librarian Otis Hall Robinson who is credited with putting a hole in the cards so a rod could keep them in the proper order.

Today, most people don’t give much thought to the cards, the catalog or the rod/hole system but all these things worked in harmony for effective information retrieval for over a century. Now the artwork and accompanying story can share a bit of history with the next generation of students as well as serve as a conversation piece and décor.

Take a lesson from the library and find creative ways to bring your history out from the archives. Telling your story through art is one great way to do so.

leadership dot #2577: power up

It is becoming an expectation that everywhere we go we’ll be able to access power and the internet. More and more places are offering wi-fi and power outlets have been installed in planes, waiting rooms and most public spaces.

But how to get power outdoors? Illinois State University utilized a clever solution that incorporates solar panels on patio tables to provide power to those using the seating. The sun can deliver power where the students want it while avoiding costly wiring and permanent fixtures.

The next time you’re faced with a dilemma there’s probably more than the usual way to address it. Maybe you can shed some (sun)light on the issue and find a novel solution to meet your needs.

 

leadership dot #2576: undeveloped

We’ve all been asked to contribute to a development campaign to build this or that but a volunteer organization in Michigan has adopted a different approach. Chikaming Township is raising funds for an UNdevelopment campaign – to buy an undeveloped portion of Lake Michigan’s shoreline precisely to leave it in its natural state.

With the beach within an hour or two from Chicago’s population, lakefront property is in high demand. With the purchases come fences, removal of the tree line and some of nature’s finest offerings restricted to just a few. The Cherry Beach Project needs $4 million to buy just 400 feet of beachfront but they are working diligently to raise private funds and matching grants. I hope they succeed!

Not all of your appeals need to be to build or to buy or to add. Sometimes the most important work you can do is to ensure that well enough is left alone.

leadership dot #2575: pledge

We’ve all heard the Pledge of Allegiance hundreds of times and often say the words by rote memory. On this Independence Day, take a few minutes to listen to Red Skelton explain the meaning of each word and make the Pledge come to life. I challenge you to listen to his monologue and not be moved by it.

Skelton adds power to something by making the familiar unfamiliar. Instead of just using words that we recite without thinking, he challenges us to pause and consider why the words were chosen. Can you adopt a similar technique for an important message in your organization? Perhaps you can have a founder shed light on the thought behind the mission statement. Elders could each share the meaning behind the organization’s values. The board chair or president could describe what the name of the organization or its slogan was trying to achieve. Instead of just sharing words, aim to share meaning.

Happy Independence Day!

leadership dot #2574: bandwagon

There’s nothing like a holiday to create a bandwagon for marketers to jump on and the Fourth of July is no exception. It seems that the weeks between Memorial Day and Independence Day have become one big promotional marathon with stores and their products decked out in red, white and blue – hoping that it makes consumers spend green.

It’s one thing to promote the blueberries and strawberries that would be sold anyway but this year I was struck at the number of pre-packaged products that came out with a holiday edition. Cereals, chips, candies, cookies, beverages and snacks offered their foods dyed with the colors of our nation. Paper products, clothing, decorations and flowers all feature stars or stripes. If there was a way to tie something to the holiday retailers have done it.

On a personal level, you still have today to rush out and deck your halls and buffet table with red, white and blue. Organizationally, take a moment to process the frenzy around you. Did you waste time and energy by participating, or did your additional efforts pay off? If you sat out, could you have benefitted from being part of the wave?

The calendar is packed with mass merchandising opportunities: back-to-school, Pumpkin Spice, Halloween, Dia de los Muertos are all on deck. Jump on the bandwagon or stay off – but do either with intentionality.

leadership dot #2573: today

If you’re having a hard time focusing on work this week, here’s an excuse to start celebrating early: The official motion that severed the colonies from England actually occurred on July 2, not the fourth. The proclamation telling of this split, the Declaration of Independence, was approved on the fourth, but by then it was just a formality. The real business had occurred two days earlier.

There are other facts about Independence Day that don’t align with how history is told: most did not sign the Declaration until August as the document was still being revised and the Founding Fathers anticipated that July 2 would be the day of grand celebrations.

Any major change occurs over an extended period of time. There is no “one day” when the change is finished so it is left to the leaders to pick one of many options for when to celebrate and to commemorate. It’s important to pick “a date” and coalesce around it for maximum impact, but if you’d like, you can follow the lead of John Adams and celebrate today instead!

You can read more trivia about the Fourth of July here.

Thanks, Meg!