leadership dot #3848: addiction

What makes more money in America than baseball, movies, and theme parks combined? That was the opening question posed by Max Stossel in his lecture about technology. The answer: slot machines. Technology and slot machines are both successful based on the premise of “variable rewards” — sometimes you get a “hit” and sometimes you don’t, but the intervals of the rewards entice you to keep trying, over and over again.

Stossel, the Founder and CEO of Social Awakening, a nonprofit organization that shares how technology and social media impact people’s lives, doesn’t believe that the use of technology is bad, rather he seeks to make people become more aware and intentional about how they use it.

“If we carried a bottle of alcohol in our pocket 24/7 and it was updated every day to make it even more delicious for us, we would all be alcoholics,” he said. The same addictive nature applies to smartphones.

Most people realize that social media is rampant with digital manipulation, yet every single aspect of the app is designed to garner more and more of people’s time. We know the stories about people who scroll for hours and hours, but Stossel said one of the concerns is that people jump onto their phones the minute there is a lull — at the table, at a stoplight, while waiting for friends, etc. — and then they get sucked in (by design).

He offered many suggestions on how to combat overuse, including buying a physical alarm clock instead of starting your day on your phone, turning off all notifications except those from a human, and considering what other options you have to fill in gaps of time in the moment so you leave your phone alone.

He challenged the audience to give up social media for a day or week and see how it made them feel. “Are you really the one using technology or is technology using you?” he asked. Something to ponder instead of scrolling through Instagram tonight.

leadership dot #3847: expedient

A recent job vacancy created the opportunity to rethink the position but instead of addressing that prospect, a long-term employee was appointed to the role. It was certainly the expedient way to fill the job and the learning curve will be less than with any of the other candidates…

…but the growth curve will likely be less too. By focusing on the short term, the supervisor forfeited the chance to reimagine how the office could be structured and opted out of infusing the work with a new perspective.

Time pressures too often get in the way of addressing the systemic issues that are important but not urgent, but this results in continual emergencies and fires to put out because the important is never addressed. Whether it be for personnel vacancies, major purchases, or integral operating procedures, consider the broader implications of the decision you are making.

Problem quickly solved for today; opportunities lost for tomorrow.

leadership dot #3846: pipe organ

I attended a concert where I had an excellent vantage point to watch the artist play the pipe organ. This instrument is a multi-million-dollar monster and I can’t imagine what it takes to master it effectively. In addition to utilizing both hands as on a piano or standard organ, the pipe organ is also played simultaneously with both feet. It was mesmerizing to watch the coordination required to utilize each foot on a separate part of the instrument, all while reading music and playing both hands.

I thought about the organizational parallels — where leaders are required to maintain the throughline of music by coordinating multiple different parts simultaneously. Leaders must mentally juggle short-term and long-term issues while tending to budget issues, personnel needs, and external demands. It’s like playing the pipe organ where you must operate at mental and physical capacity to succeed.

On days as a leader when you feel like you can’t do it all, think about being a musician. People can master playing the pipe organ. People can play the drums and utilize their hands and feet simultaneously. You, too, can make organizational music if you play all your parts separately and together.

leadership dot #3845: minted

If you love the taste of Thin Mints but don’t want to wait for a Girl Scout to sell you cookies there is now another way for you to get your fix. Girl Scouts have expanded the use of their signature flavor to coat pretzels and almonds — and you can buy them in a store year-round (and for less than a box of cookies).

I was disappointed to see the Girl Scouts stray from what I thought was the purpose of the cookie drive. Their website states: “When you buy the delicious cookies you crave directly from a Girl Scout, you’ll enjoy them more knowing you’re helping her gain the business smarts and confidence to take on the world, one cookie at a time.” I guess the almonds-in-the-store profit or the new online-only raspberry cookie sales help to run Girl Scout programs, but to me, it’s not the same.

It must be so tempting to expand distribution to gain additional revenue. Businesses create franchises, franchises grow to greater geographical areas, and Girl Scouts expand beyond cookies. But there is a caché and inherent demand when something is limited. If cookies were on supermarket shelves all the time, my guess is that fewer people would pay $5 per box for them vs. when a girl in uniform makes the same request for one month each year.

I wonder if the availability of other Thin Mint products will impact cookie sales. More isn’t always more in the end.

leadership dot #3844: heart

I received a coupon for a free breakfast biscuit so of course I went to redeem it. It was a surprise that it was not only free but it came in the shape of a heart. I know that some pizzas and pancakes are also being made in that shape this month.

I love it when companies give a nod to holidays or current events. It’s a simple adjustment but an easy way to wow your customers without additional cost. Branded products certainly capitalize on the holiday themes, but it is a missed opportunity for in-person services.

But it doesn’t have to be. There are many holidays throughout the year. Experiment with adding some serendipity to your offerings to surprise and delight your customers. They will <heart> it!

leadership dot #3843: rotate

Every Friday, I rotate a basket of toys for my dogs. I have found that because of the perceived newness, they play with their toys much more than when the whole collection continuously remained in the basket. Now, each week they exhibit the same excitement as if the toys were fresh from the store instead of the holding box in the basement.

A similar pattern exists with my clothes. When I unpack for the next season, it’s like I have discovered a whole new wardrobe, full of treasures I had forgotten about. Rotating your clothes, even if not required by your closet or wardrobe size, is a good way to maximize your interest and the appeal of what you already own.

Think about other things that become stale just by their omnipresence. Do you have books that could add to your wintertime pleasure if you rearranged your shelves and “found” them? Maybe there are ingredients in the back of your pantry that you can bring to the front and then serve in a new recipe. Or perhaps you have assets in your office that could be put to better use if you rearranged your piles to bring that data report to the top.

Take some time to find the newness in what you already have, even if you have to rotate things to do so. The old adage states “out of sight, out of mind” but I think “always in sight, out of mind” applies as well.

leadership dot #3842: bench

I admire the collegiate athletes who aren’t starters or even second-string. Whenever I go to a game, I think of the commitment these players make — riding for hours on a bus, spending time every day at practice, running and lifting weights — only to spend the whole game sitting on the bench. Division III players don’t even receive scholarships for their efforts, and I wonder what motivates them to dedicate the time it takes to remain on the roster, all while also juggling the demands of being a student. It impresses me.

Yet, without these reserve players, the starters would not be as good. Teams need a full cadre of players to run drills, practice plays, prepare for the future, and be available in case of illness, foul trouble or injury. It wouldn’t do to have just five or even ten on the roster.

At the last game, the 12 players whose likelihood of playing time was so low that they didn’t even bother to take off their jerseys still remained engaged in the contest. They cheered for good plays, groaned at bad calls, and served as an audible countdown clock when the buzzer was about to sound. The whole bench contributed even though only less than half of them who came ever set foot onto the court.

Think about the role you play on your team. You may be a bench player — for now — yet your presence can still be an asset to the overall effort. There are many ways to help your team become a winner without directly scoring a point.

leadership dot #3841: three sisters

Another concept from Michelle Obama that has stuck with me is the Native American method of growing food called the “three sisters” — a crop of beans, corn, and squash on the same plot of land. The tall corn serves as a base for the beans to climb; the beans supply the nitrogen to the soil and the leaves of the low-lying squash keep the soil most. The three plans complement each other, help all three to grow, and harvest at different times so they are able to provide vegetables over an extended period.

It’s a great metaphor for embracing differences in the garden of life. It may be tempting to have everyone be just like you, but any one of those plants is weaker without the contributions the others provide. The three sisters’ concept also reinforces the need for balance and the mixing and matching of multiple elements to address different needs.

Perhaps I latched on to this concept because I am one of three sisters myself and we have often joked about combining our very different gifts and styles to work together. Maybe we are the human version of beans, squash, and corn with traits that support each other and enhance the overall harvest.

Think about what your “garden” looks like. Are you robbing the “soil” of valuable contributions that others can make? Could you grow stronger by infusing different “plants” and their varied assets into the mix? Do you have a manageable schedule of “harvest times”? Looking at your life through the three sisters concept can help you cultivate a balanced set of inputs and help your outputs flourish.

Source: The Light We Carry by Michelle Obama, 2022