If COVID taught us nothing else, it made it clear that things are able to change much more quickly than we had accepted in the past. We’ve become microwave decision-makers – altering long-standing policies and practices at record speeds. Between the virus and race revolution, things such as to-go cocktail regulations, virtual notarizing, working from home, NASCAR policies, decades-old brand packaging, statue displays, and even state flags have changed more quickly than you can zap a pizza. Which is good…
…and it’s not.
I am cautious about this lightning speed of altered direction. I have always valued a bit of time to ponder the implications of a decision – almost anyone can convince you that something is a good idea if they are only presenting a singular point of view. The real trick in decision making comes in when the decider has to wrestle with multiple points of view and long-term consequences of the choice, something that is difficult to do under pressure or without the opportunity to hear different perspectives.
I get it that people want things to change quickly – not just on the current big social issues, but in general, an answer never comes soon enough for those wanting the choice to be made. But having to reverse a decision when new facts come to light makes it worse for everyone. There is untold wasted energy, the leader loses credibility and a wishy-washy culture inhibits others from putting the next idea forward or speaking up.
If you’re the leader, be intentional about the expectations you set around making decisions in your organization. Some things are better when they are slow-cooked instead of microwaved.