On an episode of The Resident, the hospital CEO made a deal to switch providers for medical implants. It was lucrative for the hospital but doctors were upset that their preferred devices were suddenly no longer available to them.
I felt the same way last night when I opened up the software program to type this dot — and the entire formatting had changed without warning. Apparently, someone thought it a good idea to have black backgrounds on the template and almost invisible gray type as the new default. “We’ve adopted a WordPress’ new format” they crowed. This can’t be what others want.
If you’re making a change to something that people are familiar with and use regularly, the implementation will go much smoother if the user is involved in the decision, or at the least, notified before the change occurs. Few people like surprises, especially when they impact productivity.
