If you’ve been in a store dressing room lately, you know that they give you a plastic card to represent the number of items you are taking in. Presumably, everyone who enters a stall has one.
At TJ Maxx, the plastic numbers have a hole smaller than the end of the hooks in the dressing room — meaning you have to put it on the floor while trying on clothes. It’s not the case in Marshall’s (another TJX company), but several Maxxes have had the annoying situation.
If you are going to ask your customers to do something, it’s best for you to test the behavior before you require it. Fill out the form yourself. Test the links on your website. Try to navigate directions via the signs vs. your knowledge. Open the package. Attempt to do a return. And use your own dressing room! So many annoyances could be avoided if the designer actually used what they designed.
Thanks, Meg!
