When I order clothes online I expect them to come with some creases that set in during shipping but my latest package exceeded my expectations — and not in a good way. The blouse was so crammed into a tiny envelope that it looks like I slept in it.

Does the manufacturer know their product arrives in such condition? Does the seller know that their efforts to reduce packaging result in such an outcome? Do they care?

Laundering the blouse hopefully will rectify the problem but it highlights once again that you are responsible for your service or product through the whole experience, even if you don’t control all the pieces. If the mail is late or the blouse comes smushed, it reflects on you. Be your own stealth consumer and see if you are happy with the end result. Don’t let a wrinkle in your delivery chain crumple your customer’s satisfaction.

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