I made a purchase in a small independent gift store and asked for a gift receipt. The owner, who was also running the register and appeared to be the only employee, said: “Oh, we aren’t able to offer them – yet.”

What a hopeful word: “yet.” It acknowledges that she knows her current limitations, but has plans to overcome them.

I used to tell my staff that everything was better than it was and not as good as it could be. Yet.

Think about how you can convey a sense of possibility with your vocabulary this year.

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