What’s the best part about doing laundry?  Taking things out of the dryer, of course.

Charles Schultz said that “happiness is a warm puppy,” but I think that happiness is being enveloped in a load of warm laundry.  Regardless of the outside temperature, things just out of the dryer feel cozy and wonderful.  

Somehow, a fresh dryer load is the perfect temperature even if it only lasts for a fleeting moment.  Think about the moments you create in your organization.  Is there a way you can capture a prized experience even for a brief time?  What about a smell that your clients soak in as they enter?  Or a sound of soothing music as they wait?  Or an unusual work of art that lights up their eyes when they first see it?

The just-out-of-the-dryer perfection does not endure, but it does delight while it exists.  Stop for a moment and forget about on-going customer enhancements and ponder if you can wow for just a brief experience.

— beth triplett
leadershipdots.blogspot.com
@leadershipdots
leadershipdots@gmail.com

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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