I use the TripIt app to coordinate the logistics of my travel.  It recently had an upgrade.  Typically after you install something like this, a button appears and you click “OK”.  

Not so with TripIt.  Their post-install page listed the new features and the button said “Brilliant”.  Sure, it’s a minor and subliminal thing, but nonetheless, you are acknowledging that the upgrade you just did was a good one.

Why don’t more of us utilize routine functions to set ourselves apart and be memorable?  The next time you are doing a form or implementing a process, try to be ‘brilliant’ instead of just ‘ok’.

— beth triplett

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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