If you’re like many people, you will make a trip to Walmart or Sam’s Club this weekend.  Both establishments have a position that is officially known as a “people greeter”, but they also have the task of checking receipts of those exiting.

In theory, this is a good idea.  In practice, it is a waste of my time and their money.

Earlier this week, I visited Walmart and my cart contained items from three totally separate orders.  We handed the clerk a receipt for only one. Just out of convenience not malice, it was the one with the fewest and smallest items on it.  We passed without a query.

Look at this cart: cases of pop, multiple bags and yet a receipt with insoles and Gatorade gets us a free pass out the door.  What sense does that make?

I am all in favor of monitoring purchases to keep everyone’s prices down, but a quasi-check without any diligence is just adding to costs, not loss prevention.

If you are going to add a step to your processes, make sure that it adds value — in reality, not just in a policy manual.  

— beth triplett

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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