If you’re like many people, you will make a trip to Walmart or Sam’s Club this weekend. Both establishments have a position that is officially known as a “people greeter”, but they also have the task of checking receipts of those exiting.
In theory, this is a good idea. In practice, it is a waste of my time and their money.
Earlier this week, I visited Walmart and my cart contained items from three totally separate orders. We handed the clerk a receipt for only one. Just out of convenience not malice, it was the one with the fewest and smallest items on it. We passed without a query.
Look at this cart: cases of pop, multiple bags and yet a receipt with insoles and Gatorade gets us a free pass out the door. What sense does that make?
I am all in favor of monitoring purchases to keep everyone’s prices down, but a quasi-check without any diligence is just adding to costs, not loss prevention.
If you are going to add a step to your processes, make sure that it adds value — in reality, not just in a policy manual.