In my intercultural class, the text distinguished between high- and low-load communication, which refers to the level of mental concentration and processing required.
Intercultural communication is a clear example of a high-load exchange, as people concentrate to understand different languages, word use, and context, but many other situations demand more mental effort.
Examples include:
- Being in an interview vs. attending a routine meeting
- Reviewing a detailed contract compared to reviewing a proposal from a trusted staff member
- Constantly monitoring a puppy or baby instead of knowing the grown ones are fine
- Creating a new report vs. updating one
- Doing homework in a subject that is hard for you vs. one that comes more naturally
- Making decisions about where to stretch limited funds vs. having the ability to pay all your bills
- Meeting with a new boss vs. having a meeting with a longtime colleague
- Reading a non-fiction book vs. a novel
- Planning a vacation vs. just showing up to participate in one
We think of things in terms of the time something requires, but I don’t think we give enough consideration to the mental load. Those with power, resources, and privilege are able to reduce their mental load in ways others can’t.
As you plan your own time — and need for rest — as well as when you assign responsibilities to others (both at home and work), calculate the mental load required to achieve it and plan accordingly. All time is not equal.
