I ordered a pair of Keds, and this is how they arrived: the box was torn and bent, one shoe was unlaced, and plastic bags were at the bottom of the box. They had obviously been returned — and also obviously had failed the quality inspection process.
It would be a perfect prop for a training seminar on the proper process for handling returns. Someone might not think it matters, but these shoes did not even look new and definitely could not be given as a gift.
If you have something that goes wrong — a bungled return, a misprinted piece, a customer complaint, or a defective product — save the evidence for future onboarding or training. Seeing the error is much more powerful than hearing about it.
