On a recent episode of Law and Order, the detectives were interrogating a suspect. They outlined the evidence that seemed to point to his guilt, and, naturally, the suspect claimed that he did not do it.
“Then, make it make sense,” said the detective.
I think it’s a mantra for what all of us want — that the events around us have some logical basis and there is a rational reason for why things are done as they are. Your employees want this when a new policy is introduced. Your kids want this when you have demands they must meet. Your friends want this when you cancel multiple gatherings with them. You want this when listening to politicians explain why they voted as they did.
People can tolerate much more when they understand the “why” behind a decision. Work to “make it make sense” for others.
