It’s a struggle for supervisors when an employee has a good attitude and makes genuine efforts to do the work, yet still doesn’t meet expectations. It becomes even more of an issue when the employee has been coached and still can’t make the grade.
Too often, these staff members are allowed to continue in their roles because they are liked and because it’s always hard to discipline someone who is trying.
But being well-intentioned isn’t the job. You are not paying someone a full salary to accomplish half the work. If you must continually monitor or revise their output, or if improvements aren’t evident, it’s time to acknowledge a major problem, no matter how nice they are. Intent isn’t performance.
