Upon boarding a Lufthansa flight, my sister was greeted with a cold bottle of water and a tablet to make tea. This thoughtful gesture allowed passengers to choose a beverage and provided them with one before the actual beverage service could occur. The bottles were placed just before passengers boarded, ensuring they remained cool while freeing the flight attendants to serve as greeters.
Think ahead to consider whether there is something that you could have waiting that would make your client’s experience more comfortable. Lufthansa mastered both the service and the delivery process. Can you use them as a model?
