When employees feel like they have a voice it aids in their satisfaction and thus, retention. Rather than just asking people how they feel, a simple matrix can allow them to frame their reflections in a way that allows them to see the bigger picture of a department or unit. By asking four questions, people can share their thinking in ways that can become actionable rather than just venting.
The four quadrants are: 1) What is going well? 2) What needs to be strengthened? 3) What is confusing? and 4) What is missing?
These questions work well for staff reflection but are also helpful for evaluating other relationships or projects. We tend to focus on what is working or not working and don’t dig deeper to think about whether confusion or omissions are part of the issue. This tool can help alleviate those blind spots.
The next time you want input on something, ask for feedback through the lens of this matrix. It just might lead to more robust conversations about what is next.
Thanks, Brian!
