My medical clinic was recently renovated and what I noticed more than the new paint, carpet, or fancy stone walls were the new chairs. The new seating was designed to accommodate various body types and physical needs. There were regular seats, some oversized, some double-sized (like for a parent and a child), and some taller for those who have difficulty bending down to traditional seating levels. It was obvious that the variety was intentional and it showed a caring recognition of the clientele.
Have you looked at your lobby through this lens? Do you have spaces to make your visitors feel comfortable, whether they are 3 years old or 300 pounds? Have you accommodated space for wheelchairs and those who accompany them? Does your building feel welcoming and reflect the culture of your organization?
Your seating arrangements can be another way to live into your value of inclusivity.
