One of the advantages of traveling as a family of twelve is that you become your own group for tours. As a result, we were assigned a personal guide to help us navigate through the Polynesian Cultural Center, a day-long experience that showcases the culture of several Polynesian countries.

Having a private guide meant that we could craft our own itinerary and then have someone to efficiently ensure we saw the parts of the park that were most meaningful to us. Before we started out, Lohan asked us several questions, such as:

  • Did we want to see a little bit about each country or go in-depth with one or two?
  • Would we rather see shows in each area or spend more time on activities?
  • Was there anything in particular that we wanted to be sure to do?

Lohan said that to become a guide he had to memorize a 72-page script and pass tests on the material. While the Cultural Center may have gone to lengths to standardize the witty comments and information the guides shared, allowing each group the ability to tailor their day helped our group have a positive experience and create lasting memories of the place.

Of course, we paid extra for the service, but having someone who could personalize our visit and expertly navigate us through the park without any waiting, map-reading, or getting lost was worth every cent. Disney and other places could take a lesson from the Cultural Center.

Think about whether there is a way for you to offer a guide for the experience you provide. Many hospitals have volunteers who escort incoming patients to their initial intake location, schools could provide escorts to help navigate the entry onto campus or on the first day in classroom buildings, or government centers and large complexes could also utilize guides to help minimize the confusion.

Don’t stop at providing signs or a map. Adding that personal touch makes all the difference.

Our guide, Lohan.

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