One of our service offices had a temporary table set up this week to handle the opening-of-school rush. The person working had made a handwritten sign, on a piece of notebook paper, with the loose leaf “fringe” still attached.
Another employee walked up to the table and removed the sign, replacing it with a typed version. “We’re better than that,” he said as he crumpled the original paper.
I did not witness any of the above, but it made such an impression on someone who did that he retold the story to me and, no doubt, to others. Little things do matter. First impressions do count.
Kudos to the employee who acted to improve the situation, instead of just complaining about it. Rather than just shaking your head, let’s follow the example to take those extra few moments to make something a bit better in your organization.
Originally published in modified form on August 26, 2012
