In my work with supervisors, I hear many laments about how hard it is to find people to fill jobs these days. They make it seem like it would be nearly impossible to find people to work the shifts at Milt and Edie’s drycleaners – a service business that is open 24/7/365. Not only do they need people to do the actual laundry, but they also offer alterations and tailoring during all those hours.

Yet Milt and Edie’s has found a way to keep people for extensive periods of time. They feature a large sign on their building that shares the name, the number of years worked and nationality of those who work there, and they tout the cumulative number of years’ experience they provide. Inside are flags of the countries of their employees. Next to the Alteration Center is a pegboard that features pictures of all the employees who are working that day.

Many organizations acknowledge longevity at a once-a-year ceremony or newsletter, but it was front and center at Milt and Edie’s. Think of how you can make your recognition efforts more personal and prominent. The future of your organization depends on your ability to have people operating it.

About the Author leadership dots by dr. beth triplett

Dr. beth triplett is the owner of leadership dots, offering coaching, training and consulting for new supervisors. She also shares daily lessons on her leadershipdots blog. Her work is based on the leadership dots philosophy that change happens through the intentional connecting of small steps in the short term to the big picture in the long term.

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