On this Easter holiday, many people are flying home from their destination. There is not much to like about air travel these days, but it doesn’t have to be that way.

Southwest Airlines are legendary for their humor and customer service, but this flight attendant takes the pre-flight announcement to a new level. She provides all the Federally required warnings and disclaimers, but does so in a way that causes people to actually listen to what she is saying.

How can you turn your routine into something memorable? Perhaps you can change things through adding humor as in this example, or by telling a story or doing something else to make the bland become interesting. The prescribed pre-flight announcement is given on every flight, every day. If she can find a way to infuse her personality into this, you can hop out of your rut too.

Happy Easter!

beth triplett

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