Today’s dot was written by Mikayla Altringer from Minot State University’s leadership class
As a bank teller, there are often moments of high tension. And with that, the need for speed and the necessity for precision are imperative. If you rush a transaction to shave off time, you risk a discrepancy that could hurt the bank and the customer you helped. When you are dealing with someone’s life savings, making a silly mistake isn’t an option.
Leadership in a collaborative environment often looks like this. It’s the ability to acknowledge the “grind” and repetitive, high-pressure tasks, but also refusing to let the chaos dictate what you do.
Staying calm is not only good for yourself and the customers, but it also helps provide an anchor for your coworkers. We are a reflection of who we surround ourselves with, so approaching tasks with a focused mind shows others they can too.
Leadership isn’t always glamorous; sometimes it’s simply getting things done. It’s not about focusing on the list of things you must do, or the line of people going out the door; it’s about giving 100% to each person asking for your help. You don’t need a big office to lead; you need composure when the stakes are high and the task load is large. This will aid in maintaining customers’ trust while also keeping the team from falling apart in high-stress situations.
