A supervisor of new staff always feels the tension between answering questions that the staff member should be able to figure out on their own and giving them the specifics they seek. It’s the same tug that occurs when deciding whether to say something and course correct or let minor things go. Both require a judgment call to determine if it’s the dreaded micromanaging or a necessary intervention to align behavior with expectations.
I am reminded of the quote by Pope John XXIII: “See everything, overlook a great deal, improve a little.” I think his mantra serves as a guide to an overall approach as to when to interject and when to let the staff member stumble. The supervisor needs to have a pulse on the big picture and whether or not the essential work is being completed, but it is appropriate to overlook some bumps along the way. As the staff member becomes more experienced, the supervisor should wean themself from answering as many questions or providing direct guidance. If the dependence continues, it’s back to square one with training and expectations.
Don’t fall into the trap of being the permanent go-to person for problem-solving or answers. It’s ok to pull back and let them flounder.
