I’m re-watching Downton Abbey in anticipation of the upcoming movie and was struck by a scene in one of the earliest episodes. Due to the death of future heirs, Cousin Matthew is informed that he now inherits Downton and all the fortune that accompanies it.
Before the announcement, Matthew was a middle-class lawyer who eschewed all of the trappings that came with wealth and privilege in the early 1900s. In his new role, he is provided with a valet, but finds the position superfluous, as he does not feel he needs someone to assist him with his dressing, and plans to dismiss his aide.
Before this happens, Lord Grantham reminds him that everyone plays a role. If Matthew has no valet, he will deprive someone of their livelihood. Grantham wonders if Matthew will fire all of the maids, housekeepers, footmen, valets, and butler when he takes over the estate. It provides Matthew with a new perspective, and he begins to see the value in each position.
Matthew isn’t the only one with the initial tendency to discount service roles. Those in administrative positions can overlook the behind-the-scenes support staff who handle the finances, hiring, maintenance, and technology. The chef receives the accolades, but may forget to value their sous chef, purchasers, bookkeepers, hosts, or wait staff. Teachers may forget about the principals, textbook writers, curriculum leads, and bus drivers who help make the educational experience possible.
Whether front of the house, back of the house, or out in the field, treat people in each role with the dignity and respect they deserve.
