Maybe I’m just more aware of the little things when I’m on vacation, but in downtown Denver, I saw many examples of intentional, special touches to make the life of a tourist a bit easier.
Three examples:
- When the elevator doors opened in the hotel, there was a giant number of the floor, also color-coded to help visitors instantly recognize their floor
- The buses had small containers with slips of paper listing the bus number. If you wanted to lodge a complaint or compliment, or needed to reference a specific bus for any reason, you could grab the number instead of trying to remember it
- The hotel breakfast bar provided small bags, making it easy for guests to take fruit or other items to go
None of these enhancements were monumental, but they were all nice gestures of hospitality. Is there a small convenience that you could provide to make it a bit easier for guests or clients? Pay attention to what other venues provide for you and consider replicating the little touches in your organization.
