I was having some trouble with synching between my iPhone and Mac so I called Apple Support for assistance. I spoke with an advisor who tried many, many things — to no avail. Through it all, she was delightful and kept apologizing for the delays, but after 90 minutes she relented and called in a Senior Advisor.
It took him about 5 minutes to get a remote connection and understand my problem — and then literally 2 minutes to fix it. Problem solved! After the farewell pleasantries, the total call was 9 minutes.
There is benefit in having enough grit to continually pursue a problem and seek a solution without giving up, but there is also merit in knowing when to ask for help. The wise person is in sync with what is appropriate for that moment.
Great point!