It’s one thing to compile a list of FAQs — and another to resolve them before they need to be asked. The latter was the approach of a hotel in Spain.

Frequented by tourists, I’m sure they faced regular questions about how to return to the hotel after an outing or heard tales of travelers struggling with the language to navigate their round-trip. To preempt any problems, they now print not only their address on their key card envelopes but provide a QR code for travelers to scan with directions on “how to get back!” It saves people from getting lost — either literally or in translation — and helps make the overall traveling experience just that much smoother.

If you get frequent questions, instead of focusing on a plan to answer them with a smile, think about how you can be proactive and prevent their asking. Anticipating challenges and resolving them before they occur is the key to good service.

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