Our mall, like so many others, is a shell of what it used to be. Several of the anchor stores have gone and all that remains is a smattering of boutique shops that don’t really amount to much. It seems that the majority of people who go there are those who use it as an indoor walking track.
So, I was surprised to see this sign — indicating that they still charge $5/day for stroller rental and $7/day for double stroller rental. Why do they bother? First of all, nobody uses a stroller for a whole day in the mall, and secondly, they should be doing everything they can to encourage people to come inside. The rental process is no doubt left over from decades ago when strollers may have actually been at a premium, but it certainly is not the case today.
If you see a practice in your organization that is as irrelevant as this, have the fortitude to speak up and get it changed. You may not eliminate any work but you’ll align your integrity by having only policies that really matter.
